It's a fair question: how does a phone company based in Texas support a business in Ohio, or Oregon, or Florida, the same way it supports one down the street? The honest answer is that with a cloud phone system, "down the street" was never really part of the equation. Your phone system doesn't live in a closet at our office, it lives in the cloud, which means the distance between us and you doesn't change how well it works.
Your phone system isn't in a building, ours or yours
A traditional landline needs a physical switchboard on-site to route calls, which is exactly why old-school phone companies had to be local. Cloud VoIP doesn't work that way. Calls route over the internet to a system that isn't tied to any single building, ours or yours. That's the whole reason we can offer the same setup, the same features, and the same $34-per-extension price in every state, there's no regional infrastructure to build out first.
Hardware ships wherever you are, or skip it entirely
Order desk phones and they ship to you pre-provisioned, ready to plug in the moment they arrive, no technician visit required to make them work. Prefer to keep your existing phones? As long as they're on our approved compatibility list, we provision them remotely no matter where they're plugged in. Factory-fresh Fanvil, Yealink and Grandstream phones find our platform on first boot, and we can diagnose, reprovision or reboot any enrolled phone from the portal. And if you'd rather not deal with desk phones at all, that's fine too, the softphone app puts your extension on a laptop or mobile device, so "your phone system" can be anywhere your team is.
Keeping your number works the same in every state
Number porting isn't a regional process, it's the same $15-per-line process whether your carrier is in Texas or Vermont. Most numbers port the next business day, occasionally up to 5 business days depending on your old carrier, with a maximum of two minutes of downtime at the moment the port actually completes. If you need to be live before that finishes, we can forward calls to temporary numbers on your new system in the meantime, see our onboarding guide for how that works.
Support doesn't run on our time zone, or yours
Live technicians are available 24/7/365 for anything urgent, and the full support team works weekdays, 9 to 5 Central. That matters more the farther you are from Texas, a business on the West Coast is still working when our standard hours end, and if something breaks outside those hours, you're not stuck waiting until morning. Whether it's the middle of your afternoon or the middle of your night, help is reachable.
Distance doesn't slow down the help itself, either. The built-in help center answers questions with numbered steps and cites the articles it used. Support tickets have response targets by priority, from one hour for urgent issues. And with Live Help, our team can see your portal screen, or your Android or iPhone app screen using a spoken code, without anyone driving to your office. Your helper can point but never click, password fields are masked, only one helper can join your screen at a time, and every session is logged. Dial 611 from any phone on your account to reach support, and the help menu in the portal shows your support code, live help and who to call.
What "nationwide" actually looks like
One thing that is location-dependent: business internet, since that runs over physical lines from providers in your area. Your phone system itself works the same regardless, we'll just help you compare whatever internet options are actually available at your address.
Serving every state also means shipping to every state: our overnight shipping post covers how, and business continuity covers staying reachable through anything.
Wherever you're located, let's talk.
Tell us about your business and we'll show you exactly how setup works for your location.
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