How We Support Businesses Nationwide, From One Location

It's a fair question: how does a phone company based in Texas support a business in Ohio, or Oregon, or Florida, the same way it supports one down the street? The honest answer is that with a cloud phone system, "down the street" was never really part of the equation. Your phone system doesn't live in a closet at our office, it lives in the cloud, which means the distance between us and you doesn't change how well it works.

Your phone system isn't in a building, ours or yours

A traditional landline needs a physical switchboard on-site to route calls, which is exactly why old-school phone companies had to be local. Cloud VoIP doesn't work that way. Calls route over the internet to a system that isn't tied to any single building, ours or yours. That's the whole reason we can offer the same setup, the same features, and the same $34-per-extension price in every state, there's no regional infrastructure to build out first.

Hardware ships wherever you are, or skip it entirely

Order desk phones and they ship to you pre-provisioned, ready to plug in the moment they arrive, no technician visit required to make them work. Prefer to keep your existing phones? As long as they're on our approved compatibility list, we provision them remotely no matter where they're plugged in. And if you'd rather not deal with desk phones at all, that's fine too, the softphone app puts your extension on a laptop or mobile device, so "your phone system" can be anywhere your team is.

Keeping your number works the same in every state

Number porting isn't a regional process, it's the same $15-per-line process whether your carrier is in Texas or Vermont. Most numbers port the next business day, occasionally up to 5 business days depending on your old carrier, with a maximum of two minutes of downtime at the moment the port actually completes. If you need to be live before that finishes, we can forward calls to temporary numbers on your new system in the meantime, see our onboarding guide for how that works.

Support doesn't run on our time zone, or yours

Standard support runs 9 a.m. to 5 p.m. Central, Monday through Friday, and emergency support is available 24/7 on top of that. That matters more the farther you are from Texas, a business on the West Coast is still working when our standard hours end, and if something breaks outside those hours, you're not stuck waiting until morning. Whether it's the middle of your afternoon or the middle of your night, help is reachable.

What "nationwide" actually looks like