Answers, up front.

Cannon VoIP services are priced at $34 per extension per month, with a minimum of two extensions required. Additional features including call transcription and SMS messaging are included in this cost.

Yes. Volume discounts apply automatically in the pricing calculator: 25-74 extensions are 10% off ($30.60/extension), and 75-200 extensions are 15% off ($28.90/extension). The same tiers apply to hardware: VoIP-6 desk phones drop from $198 to $178.20 at 25 units and $168.30 at 75, and VoIP-1 portable WiFi phones drop from $148 to $133.20 and $125.80. Need more than 200? Contact us for custom bulk pricing.

Cannon VoIP provides secure and flexible connectivity options, including softphone apps and cloud-based systems, enabling remote teams to stay connected and productive, backed by geographically redundant data centers and a 99.99% uptime SLA. See our network reliability post for the full picture.

99.99% uptime, backed by a contractual SLA: if we fall short, your account gets a service credit. Service runs primarily out of an undisclosed location in Fort Worth, Texas, with two additional backup regions elsewhere in the U.S. and automatic failover between them, so calls in progress survive a brief sub-second blip instead of dropping. Read the full network reliability breakdown for details.

Yes. You can use your own devices if they are on our approved compatibility list, and those get full remote management from the portal. Almost any other standard SIP phone can also connect with basic SIP credentials, but it is set up by hand and loses that remote management. We also offer our VoIP-6 desk phone, which works with any standard SIP provider, and a $99 analog telephone adapter.

Yes. Number porting is $15 per line. Most numbers port the next business day, though it can take up to 5 business days when scheduled. Any lines being ported over will only be down for a maximum of two minutes.

No. Cannon VoIP believes in earning your business through service and support, not locking customers into lengthy contracts.

We start with a quick setup call to scope extensions, add-ons, and hardware. Guided setup then takes your account from a company name to a ringing phone in seven steps (company, services, import, people, numbers, answering and phones), and every step saves as you go. Coming from another phone system? Automated imports bring your setup across, and you review a plan before anything is applied. Porting numbers is $15 per line and usually completes the next business day (up to 5 business days), with a maximum of two minutes of downtime; if you need to be live sooner, we can forward calls to temporary numbers the same day. New desk phones ship pre-provisioned, or skip hardware entirely and run on the softphone app. For accounts under 10 extensions, the system is typically fully configured the same day. See our onboarding walkthrough for the full picture.

In many cases, yes. VoIP systems often reduce hardware costs, maintenance expenses, and monthly phone bills while providing significantly more features than traditional landlines.

Yes. Pricing is $0.25 per minute for common countries, $1.75 per minute for non-common countries, and quoted separately for extreme countries. See our International Calling Rates post for full details.

No. Cannon VoIP helps manage and support your phone system so your team can focus on running the business instead of troubleshooting technology.

Call routing automatically directs incoming calls to the right department, employee, device, or location based on your business rules.

Yes, we can set up an AI receptionist on request. That said, we usually recommend a forwarding live-agent call center instead. It isn't that the AI doesn't work well; in our experience callers simply prefer a real person and often won't engage with an automated one.

A forwarding call center routes your calls to live, trained agents instead of voicemail, covering full-time, after-hours, or overflow coverage, plus appointment scheduling and free call patching back to you. It's $140/month per line for 60 minutes of agent handling, with extra usage billed in $90 blocks of 60 minutes. The AI receptionist is a separate, automated option ($65/month, or free with 10 or more users), but most callers still prefer talking to a real person. Read more in our live answering service post.

Yes. Each employee can have a dedicated extension, voicemail box, direct dial number, and customized call settings.

The Cannon VoIP app is available on the web, iPhone, Android, Windows, Mac, and Linux, plus desk phones on our supported list. Your extension stays in sync across all of them.

Yes. We offer HIPAA-compliant services, including HIPAA-compliant cloud eFax, and an account-wide HIPAA mode. One switch turns on every protection, with a switch for each one underneath. It records that your signed Business Associate Agreement is in place, with who confirmed it and when. Notifications carry no patient details (emails, alerts and lock-screen notifications only say something new arrived), and webhooks and notes sent to outside CRMs leave out transcripts, summaries, recording links, message text, picture links and fax documents. You can switch off AI processing entirely, recordings and voicemail are kept for a shorter time (90 days unless you pick another number), and an access log records who opened or played each recording, voicemail, fax, transcript or summary. Everyone signs in with two steps, and the portal signs people out after 15 minutes without use.

Call signaling is encrypted with TLS and call audio with SRTP in transit, with AES-256 encryption for stored recordings, voicemails, and account data at rest. Our practices are built around SOC 2 principles, and healthcare customers can turn on HIPAA mode, which keeps patient details out of notifications and keeps an access log of who opened or played each recording, voicemail, fax, transcript or summary. Two-factor sign-in (an authenticator app or emailed codes) is available on every account, and admins can require it for everyone. Outbound calls are signed with STIR/SHAKEN caller ID authentication, and we're filed and current in the FCC's Robocall Mitigation Database. You choose how long records are kept: voicemails 1 to 365 days or forever, and call recordings 1 day to 10 years, with legal holds that keep recordings, voicemails and faxes past any retention period. Every settings change is logged with who made it, when, and the before and after. Customer data is stored only in the United States, we never share or sell it, ever, and we openly take part in outside security testing and audits. See the full security & compliance breakdown.

Branded Calling + RCS is one add-on that puts your verified business name, logo and reason for calling on outbound calls (on supported phones) instead of just a bare number, so customers recognize you and are more likely to answer. It also includes branded texting (RCS): texts arrive with your business name, logo and colour, with tappable buttons and read receipts on phones that support them, and phones that can't show RCS get a normal text automatically. It's $45 one-time setup, then $40 a month per block of 25 extensions (1 to 25 extensions is $40 a month, 26 to 50 is $80, and so on), with messages included.

Yes. Our HIPAA-compliant cloud eFax lets you send and receive faxes with no physical machine. Send from the portal (PDFs, pictures, scans, Word, Excel or PowerPoint, several files in one fax, to up to 20 numbers at once), or email a document from an address or domain you allow, with an optional sender check so only mail that genuinely comes from the sender's domain is faxed. People who fax by email are told whether it was delivered or failed. Each fax line emails received faxes to the people you choose with the PDF attached, or uses secure delivery to send a sign-in link instead, and every fax also lands in the portal inbox alongside voicemail and texts. A failed fax comes with a plain-English reason. Faxes are kept for a year, or seven years if you choose. Your monthly fax allowance has a usage meter, and faxing never stops at the limit. See our eFax walkthrough for the exact steps.

Yes, using DISA (company dial-in). Call in, enter your company dial-in PIN, then dial your destination; the person you call sees your company's main number instead of your cell number. The PIN is 6 to 10 digits, set by you in the portal, and easy PINs like 123456 are refused. Recent dial-in activity is listed on the Feature Codes page, and unusual dial-in calling is flagged as a possible leaked PIN, but since DISA can place outbound calls on your account, treat your PIN like a bank PIN. See our DISA guide for full steps.

Supported models include Cannon certified VoIP-6, VoIP-12, VoIP-1 and VoIP-ATA-1; Fanvil X6U-V2, X210-V2, W610W, GA10, X5U, X7 and V65; Yealink T31P, T33G, T43U, T46U, T54W, T57W and W73P; Grandstream GRP2601, GRP2604, GRP2614, GXP2170, HT801 and HT802; Cisco MPP 6841, 7841, 8841 and ATA 191; and Poly VVX 150, 250, 350 and 450. Factory-fresh Fanvil, Yealink and Grandstream phones set themselves up on first boot, and Cisco and Poly phones set up with a one-time link. Don't see your phone listed? Email us the make and model; other models can be added with a configuration template, and almost any standard SIP phone can connect with basic SIP credentials, without the portal's remote management.

Provisioning a compatible phone you already own onto your Cannon VoIP account is a flat $15 per phone, with a $75 minimum for orders that are BYOD-only. New VoIP-6 desk phones ($198) or ATA adapters ($99) purchased through us are provisioned at no extra charge.

Yes, three free tools: a Number Lookup tool to check carrier, caller ID, and portability before you port (up to 50 lookups a day), a Net Checker to test your public IP, ISP, and SIP connectivity before you deploy or when troubleshooting, and a call attestation and branded calling test line (817-973-1573) that reads back your STIR/SHAKEN attestation, caller ID, spam labelling, HD audio, and full carrier record, with full results at voip.cannonvoip.com/branded-test. See our troubleshooting guide for links to each.

Yes. Cloud VoIP isn't tied to a building, so we offer the same setup, features, and $34-per-extension price in every state. Hardware ships wherever you are, pre-provisioned, number porting works identically regardless of your carrier's state, and support works the same everywhere: live technicians 24/7/365 for anything urgent, and the full support team weekdays, 9 to 5 Central. See our nationwide support post for details.

Dedicated fiber is the most reliable choice for VoIP, with business coax a solid second option. Cellular can work well as a backup or BYOD connection. DSL and satellite are the options we'd recommend avoiding for a primary voice connection, due to latency and reliability. Our full internet comparison ranks every option.

Yes. We offer voice-optimized business internet starting at $40/month, delivered over the nation's top carrier networks. As a channel partner, we set it up and the carrier bills your internet directly, while you keep one point of contact and one support team for your phones and internet. Check availability for your address on our internet service page.

Cannon VoIP includes its own built-in CRM at no extra cost. If you prefer to keep your own, we integrate with Zoho CRM, HubSpot, Salesforce, Microsoft Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, and CallRail. Contacts sync every six hours or on demand, so synced contacts name your callers and appear in screen pops, and click-to-call is supported. Finished calls are also logged automatically into HubSpot, Zoho and GoHighLevel, with internal calls kept out. Microsoft Teams, Microsoft 365, and Google Workspace are supported too.

Yes, two ways. Eleven outside CRMs connect natively with contact syncing, plus automatic call logging for HubSpot, Zoho and GoHighLevel, no code required. For developers, there's a documented REST API for faxing (send, list, retrieve, download), and API keys that use the same API as the portal, limited to the areas you pick. Keys can never manage users, sign port papers or touch billing, are shown once, can be revoked instantly, and expire after a year by default (up to two years if you choose). Signed webhooks (HMAC SHA-256 with a timestamp) cover calls, missed calls, texts, voicemails, faxes, meetings, recordings, tickets, new contacts, form submissions and port-outs, with retries, test events and a delivery log, and a call record feed posts every finished call to your own system.

Only if you choose. Call recording is a company setting: all calls, inbound only, outbound only, or none, and you can override it per number or per extension, where "off" on an extension always wins. The "this call may be recorded" notice follows state consent laws automatically. Recorded calls are transcribed with each speaker's voice separated and get a short summary, and every voicemail is transcribed with a one-line AI summary of what the caller wants. Healthcare accounts can switch AI processing off in HIPAA mode.

Each number has its own spam handling: warn, screen, turn away, or ignore. Callers the network has flagged can be asked four spoken questions (name, company, reason, and how they got your number), and their answers show on screen when your phone rings; flagged calls ring as "Possible spam". Numbers reported by several unrelated customers are reviewed by a person, every network-wide listing is decided by a person with a written reason, and blocked callers can appeal, which pauses the block. Calls showing invalid or unassigned numbers are refused automatically, *97 blocks your last caller, and you can block numbers for yourself or the whole company. We also watch international spending around the clock to catch toll fraud early, and the costliest destinations stay blocked until you agree to them.

Yes. The Cannon VoIP softphone app runs on web, iPhone, Android, Windows, Mac, and Linux, so an extension, voicemail, and company directory can live entirely on a laptop or mobile device, no desk phone purchase required at all.

Yes. Our partner/dealer program offers recurring revenue on every seat and circuit, white-glove onboarding and support behind your brand, product training, a dealer portal, and a full troubleshooting toolkit. Visit our partner program page to apply.

Yes. SMS and MMS messaging from your business number is included at no extra cost and stays synced across desktop and mobile, so your whole team can see and respond to the same conversation.

We can forward your calls to temporary numbers on your new Cannon VoIP system so you're fully up and running the same day, while the port finishes in the background. Once it completes, everything cuts over to your original number with the same two-minute downtime window, and the temporary numbers go away.

There's no long-term contract and no early termination fee, Cannon VoIP is month-to-month. Call us anytime during business hours to adjust extensions, add-ons, or cancel outright.

No. The $34-per-extension price is the whole number, no regulatory surcharge, no E911 fee, and no separate charge to unlock CRM integration or call recording the way some competitors structure their plans.

Park a call on one of 20 park spots (701 to 720), private to your company, from any phone or the apps, and anyone in the office can pick it up by dialing that spot. A parked call nobody collects rings back the person who parked it. It's a good fit for busy front desks, warehouses, and multi-department offices.

Yes. Our AI receptionist answers in a natural voice 24/7 in 19 languages, including English, Spanish, French, German, Portuguese, Vietnamese and Mandarin, and switches to the caller's language on its own. It answers only from what you gave it, transfers callers by name, books appointments while the caller is on the line (offering only times that are actually free) onto your Appointments page, with a confirmation text and a reminder, takes messages, and can text callers an address, link or confirmation. Every handled call is emailed to you with the full conversation. It's $65/month, or free with 10 or more users.

Yes, completely. The Cannon VoIP Portal gives you self-service control of the entire system: extensions, call queues, IVR menus, business-hours schedules, voicemail, recordings, call history, eFax, business texting, number management, the AI receptionist, and all CRM integrations. Changes are live the moment you save, and our support team is always there when you'd rather we handle it.

Yes. It speaks 19 languages, including English, Spanish, French, German, Portuguese, Vietnamese and Mandarin, and switches to the caller's language on its own as soon as it hears them. A Spanish-speaking caller, for example, gets Spanish mid-call automatically, with no separate line and no "press 2 for Spanish" required.

Yes. Healthcare accounts can turn on HIPAA mode, which covers the whole account, including the AI receptionist. You can switch off AI processing entirely (transcripts, summaries, the AI receptionist, screening transcription and translation), or keep the receptionist answering with the other protections on: a recorded Business Associate Agreement, no patient details in notifications, shorter keep times with clean-up that also removes receptionist conversations, and an access log of who opened or played each recording, transcript or summary. Our cloud eFax is HIPAA-compliant as well.

No. Cannon VoIP is an independent, family-owned American telecommunications company with no affiliation to Canon Inc., Canon U.S.A., Canon Solutions America, or any other Canon-branded business. The names are even spelled differently: Cannon, with two n's, like the artillery. If you found us while looking for the printer company, we can't fix your copier, but we'd love to fix your phone system.

Yes, calls keep flowing, because the phone system itself runs in our data centers, not your building. If your office loses power or internet, desk phones go quiet but calls automatically follow your failover rules to mobile apps and cell numbers, so callers hear normal ringing instead of dead air. Our plain-English guide to business continuity covers all four outage types.

That label usually means calls are signed with weak attestation or the number picked up a bad reputation score. Cannon VoIP signs outbound calls with STIR/SHAKEN from our own switching core, with the highest trust rating (full attestation) when the number truly belongs to the caller, and you can hear your current standing by dialing our free test line at (817) 973-1573 from any phone. The background is in our STIR/SHAKEN guide, and Branded Calling + RCS goes further by putting your verified name and logo on the screen.

The call goes straight through, with or without a 9 first, even past Do Not Disturb and billing holds. The caller hears ringing at once, the call goes out even when the system is busy, and a call that cannot be placed is tried again before the caller is told to hang up and redial. A 911 address is registered on each phone number and checked with 911 systems before it's saved, each building can be a 911 site with its own address, and an extension can be given its own 911 number for another site. 911 calls from the mobile app send the phone's location, and the apps show the address and callback number a 911 call would send right now. You choose who is alerted when anyone dials 911 (by portal notice, email, text or phone call), and for 30 minutes afterward no incoming call is filtered, so dispatch can always call back. Dial 933 to test. Federal law (Kari's Law and RAY BAUM'S Act) requires direct dialing and a dispatchable location, and we treat E911 registration as part of setup. Details in our E911 guide.

About 100 kbps per simultaneous call, a rounding error on any modern business connection; a 10-line office at peak uses roughly 1 Mbps. Call problems are almost never about total bandwidth. They come from congestion, Wi-Fi, and router settings, which our call quality guide walks through.

Usually the opposite. Landlines are capped at narrowband audio, while VoIP can carry wideband HD voice that sounds noticeably fuller, especially on internal and app-to-app calls. Badly run VoIP on congested Wi-Fi can sound worse, but that is a network problem, not a technology ceiling. See codecs and HD voice.

Both. Numbers are inexpensive routing entries now, so you can hold a local number for every market you serve plus a toll-free number, all ringing the same phones. Many customers run a local number per city, tracking numbers per ad campaign, and direct lines per employee. Guidance in choosing a business number.

Handle those separately and carefully. Alarm panels, elevator phones, and fire communicators are life-safety devices with code requirements, and the right replacements are purpose-built, like cellular communicators installed by your alarm company, not a generic adapter. Ordinary voice and fax lines migrate normally. Our guide to alarm and elevator lines after copper lays out the safe sequence.

You own them. Cannon VoIP does not lease or rent equipment and does not provide loaner units: desk phones and adapters are purchased (VoIP-6 $198, ATA $99) and are yours to keep. The only equipment we own at a customer site is the optional VoIP-HYBRID-1 on-site server for large organizations, which is a managed appliance that we own while our software is on it, with a $1 buyout once the software is removed. Many existing phones from Fanvil, Yealink, Grandstream, Cisco and Poly can simply be brought over, and if you ever leave, your hardware goes with you.

Yes, one system covers every location and every remote employee. Each site keeps its own numbers, menus, and hours; transfers between offices work like internal calls; and remote staff carry their extension on mobile and desktop apps. There is no per-location fee, you pay per extension wherever it lives.

Generally yes, with the right consent: federal law and most states require only one party's consent, while a dozen or so states (California, Florida, Washington, and others) require everyone's. The standard fix is a brief "this call may be recorded" announcement, which satisfies every US jurisdiction. Here that notice follows state consent laws automatically, and recording is set company-wide with overrides per number or per extension, fully in your control. Our consent law guide covers the landscape; for decisions that matter, confirm with counsel.

Next morning, almost anywhere in the continental US. Our office sits minutes from DFW Airport, so preconfigured replacements make same-evening flights, arrive overnight AM, and register themselves when plugged in. The full story is in our shipping post.

Yes, simultaneous ring is standard: every phone and app signed in to your extension rings together, with first answer winning, or use follow me to ring your phones, then a colleague or other numbers, step by step, before voicemail. Personal office hours and presence statuses like At lunch or Off work can send calls elsewhere, so after-hours behaves differently than 2 PM.

No. Auto attendants, call queues, voicemail-to-email with transcription, call recording, texting, CRM integrations, and the built-in CRM are all included in the flat $34 per extension. We do not sell a tier ladder; the price is the price.

Caller ID names come from CNAM databases that receiving carriers query, so stale or missing records show wrong names, and mobile carriers often ignore CNAM entirely in favor of their own apps. We register and maintain your CNAM record, and Branded Calling puts your verified name and logo on mobile screens where CNAM cannot reach. The mechanics are in our caller ID guide.

A phone number is a public address the outside world dials; an extension is a person or function inside your system. They usually pair up, but a number can point at a menu or queue, and an extension (a warehouse phone, say) can exist with no public number. Pricing is per extension, per person, not per number. More in extensions vs lines vs numbers.

Yes, that is what month-to-month means here. Add extensions for the busy season and drop them after; billing follows your actual roster with no contract clause in the way. Accounting firms do this every tax season, and the trades do it every summer.

No server room, no punch-down blocks, no special wiring. Desk phones use your existing ethernet (one PoE cable each), apps need nothing at all, and the system itself lives in our infrastructure. Most offices are live the day the phones arrive, since hardware ships preconfigured.

Yes. If your business is located within about an hour and a half of DFW International Airport, our team comes out and installs everything on site, free. Farther out, hardware ships preconfigured overnight and registers itself the moment it's plugged in, with our team handling the rest remotely; either way, most offices are live the day the phones arrive. And for larger or more complex deployments, we can send technicians on site anywhere in the continental United States for an additional travel fee.

You can do and manage everything about your system yourself in the Cannon VoIP Portal, no phone call or email required. Extensions, call routing, queues, auto attendant menus, voicemail, recordings, texting, eFax, E911 addresses, phone provisioning, and more are all self-service, and changes take effect immediately. That said, real people answer during business hours, so if you would rather have us make a change for you, just ask.

Screened callers state their name and reason, and your phone rings as soon as they start speaking, with their words appearing live on your app and browser phone. Tap Accept to connect, or Voicemail; doing nothing also ends in voicemail, and callers hear your hold music while you decide. Desk phones ring for screened calls too and play the caller's own words: press 1 to accept or 2 for voicemail, then press 1 to pick up if you change your mind. A caller who says nothing goes to voicemail without ringing anyone, and a voicemail keeps the screening transcript. With AI screening rules, you describe the calls you never want or tick reasons like sales, debt collectors, surveys, recorded messages or likely scams; those callers go to voicemail without your phone ringing, the call log says which rule sent them and why, and if the AI check is unsure, your phone rings. Screen everyone, only non-contacts, only hidden numbers, or nobody, with per-person choices and schedules by day and hour, and edit the question callers are asked for each person or the whole company. Any contact can be set to always be screened, never be screened, or go straight to voicemail.

Caller timeout pauses a number that keeps calling the same person or group. It's on by default: the 5th call within 5 minutes starts a one-hour timeout, and you can set anywhere from 2 to 50 calls within 1 to 120 minutes, with timeouts from 5 minutes to a full day. Paused callers hear normal ringing and then reach voicemail, or a polite message you write. The call log shows the timeout with a live countdown, you can remove it early with one button, and any number can be exempted. Hidden numbers never count, and nothing is timed out for an hour after someone at your company dials 911.

911 calls from the Cannon VoIP mobile app send the phone's location, or your account address when there is no location fix, and the apps show the address and callback number a 911 call would send right now. For staff at your other sites, each building can be a 911 site with its own address, and desk phones send their building's address. An extension can also be given its own 911 number for another site, and the Numbers screen shows each 911 address and whether the carrier has it ready. Dial 933 to test and hear the callback number and address dispatch would see.

Yes, with free, guided imports. 3CX imports live (version 18 update 7 or version 20) or from a backup file; FreePBX, PBXact and Issabel from a backup; RingCentral live; PortSIP by signing in; and Grandstream UCM, Yeastar S-Series and P-Series, and 8x8 from their exports. Anything else comes across from a spreadsheet or our migration kit, which an AI assistant can fill in from old exports. You review a plan with counts before anything is applied, and an import report lists anything that could not be carried across. Old greetings come across as sound files or can be re-spoken in a new voice, optional discovery calls record your old menu wording word for word, and your old system keeps taking calls until your numbers port.

Yes. Every business gets a permanent room link that never changes, and you can schedule meetings with email invites that include the join link and dial-in details. Guests join from a browser or the app with no account, or dial in from any phone with a number and PIN. Meetings support passcodes, a waiting room, screen sharing, background blur in Chrome and Edge, and recording you can play back in the portal.

*72 then a number forwards all calls (*72 alone forwards to voicemail) and *73 turns forwarding off; *78 and *79 turn Do Not Disturb on and off; *98 checks your voicemail; *67 hides and *82 shows your caller ID for one call; *69 calls back your last caller and *66 redials; *97 blocks the last caller; *60 speaks the date and time; *75 programs speed dials and *1 to *9 dial them; *8 answers the longest-ringing call in your pickup group; *80 opens an intercom; *84 brings a live interpreter onto the call; *91 and *92 mark a queue agent ready or away; and 701 to 720 retrieve parked calls. Every code confirms out loud what it did, and codes can be renumbered or switched off per company. Service numbers work too: 711 relay, 811 and 988 always go through, with or without a 9 first, and 611 rings our support line. 411 directory assistance is not offered; callers hear a short message and are not charged.

Yes. A built-in CRM is included in the $34 per extension price at no extra cost, and we switch it on for your account. It keeps people, companies and deals on your own pipelines, with one timeline per person showing notes, tasks, calls, texts, emails, appointments, tickets and chats. It also has website forms, automation workflows, email and sequences sent from each person's own Gmail or Microsoft 365 mailbox, call lists, reports and dashboards, a service desk, and an Appointments page with a public booking page. Prefer the CRM you already use? 11 outside CRMs, including HubSpot, Zoho and Salesforce, are supported too. See it in the portal.

Yes. The Appointments page that comes with the built-in CRM includes a public booking page where your customers pick an open time themselves, and a time slot can never be double booked. Each booking gets a confirmation text, then a reminder before the appointment, and customers can reply C to confirm or R to ask for a new time. Moving or cancelling withdraws the old reminder before the new text goes out. You can text someone your booking link, and bookings made by the AI receptionist get the same texts.

Yes. A Weather page in the portal shows the National Weather Service forecast for your company address, one of your buildings, or any spot you choose. Severe weather warnings for that spot reach everyone, with an alert on the apps' lock screen and a line on desk phones, and the most serious warnings, like a tornado warning, can be read aloud over a paging group you choose. You set how severe a warning must be before it raises an alert.

No. Cannon VoIP is a true phone company, not a reseller of someone else's platform. We built and run our own phone system end to end: our apps, our servers and switching, our connection to the phone network, our portal, our CRM and our AI applications. We run our own switching, servers and apps, and interconnect with two carrier partners. For voice and texting we work with only three outside companies: two carrier partners that connect our network to the public phone network, and the national STIR/SHAKEN authority that issues our caller ID certificates. Our AI features are our own applications; today they use two outside AI providers for the language model and voices, and we are building our own in-house AI servers to bring that in-house as well. See why built, not resold, matters and how we're built.

Most feature requests ship in under four weeks, and simple ones often in under a week, depending on complexity. Because we built the platform ourselves, we are not waiting on another company's roadmap. To request a feature, just tell our support team what you need.

Your data is stored in the United States on our own systems, run from our facility at an undisclosed location in Fort Worth, Texas with two additional backup regions. All customer data, including AI processing, stays in the U.S. The only exception is your own users' connections when they travel abroad. We never share or sell customer data. Ever. HIPAA mode lets you turn AI processing off entirely. We also openly take part in outside security testing and audits. See how our network is built.

Because we believe in transparent, straightforward pricing and a business phone system done right. Every extension is $34 a month, flat and month to month, with no regulatory fees, no tier ladder and no contract. Owning the software helps: there is no platform license fee underneath our price and no reseller markup on top of it, and optional add-ons each have one published price. See pricing and built, not resold.

Yes. The VoIP-HYBRID-1 is an optional on-site server appliance, typically for organizations with 500 or more extensions. It keeps your phone system running at your location if the connection to our cloud is lost (only AI processing pauses), and phones and apps fail over to our cloud immediately if an appliance goes down. Each unit handles 2,500 extensions, and we recommend one spare. Each appliance is a $2,650 appliance fee (refundable if returned unused within 7 days) plus an $850 installation fee that covers the first year, then $850 per appliance per year starting in year two (non-refundable). It is a managed appliance that we own while our software is on it, with a $1 buyout once the software is removed.

Yes. Live technicians stand by at our office in Fort Worth 24/7/365. For businesses within about an hour and a half of DFW Airport, we can also send a technician on site for an emergency. On-site emergency service is billed separately, so contact us for rates. Everywhere else, our team fixes problems remotely and replacement hardware ships preconfigured overnight.