Answers, up front.

Cannon VoIP services are priced at $34 per extension per month, with a minimum of two extensions required. Additional features including call transcription and SMS messaging are included in this cost.

Yes. Volume discounts apply automatically in the pricing calculator: 25-74 extensions are 10% off ($30.60/extension), and 75-200 extensions are 15% off ($28.90/extension). Need more than 200? Contact us for custom bulk pricing.

Cannon VoIP provides secure and flexible connectivity options, including softphone apps and cloud-based systems, enabling remote teams to stay connected and productive, backed by geographically redundant data centers and a 99.99% uptime SLA. See our network reliability post for the full picture.

99.99% uptime, backed by a contractual SLA: if we fall short, your account gets a service credit. Service runs primarily out of our facility in Dallas, Texas, with two additional backup regions elsewhere in the U.S. and automatic failover between them, so calls in progress survive a brief sub-second blip instead of dropping. Read the full network reliability breakdown for details.

Yes. You can use your own devices if they are on our approved compatibility list. We also offer our VoIP-6 desk phone and a $99 analog telephone adapter.

Yes. Number porting is $15 per line. Most numbers port the next business day, though it can take up to 5 business days when scheduled. Any lines being ported over will only be down for a maximum of two minutes.

No. Cannon VoIP believes in earning your business through service and support, not locking customers into lengthy contracts.

We start with a quick setup call to scope extensions, add-ons, and hardware. Porting numbers is $15 per line and usually completes the next business day (up to 5 business days), with a maximum of two minutes of downtime; if you need to be live sooner, we can forward calls to temporary numbers the same day. New desk phones ship pre-provisioned, or skip hardware entirely and run on the softphone app. For accounts under 10 extensions, the system is typically fully configured the same day. See our onboarding walkthrough for the full picture.

In many cases, yes. VoIP systems often reduce hardware costs, maintenance expenses, and monthly phone bills while providing significantly more features than traditional landlines.

Yes. Pricing is $0.25 per minute for common countries, $1.75 per minute for non-common countries, and quoted separately for extreme countries. See our International Calling Rates post for full details.

No. Cannon VoIP helps manage and support your phone system so your team can focus on running the business instead of troubleshooting technology.

Call routing automatically directs incoming calls to the right department, employee, device, or location based on your business rules.

Yes, we can set up an AI receptionist on request. That said, we usually recommend a forwarding live-agent call center instead. It isn't that the AI doesn't work well; in our experience callers simply prefer a real person and often won't engage with an automated one.

A forwarding call center routes your calls to live, trained agents instead of voicemail, covering full-time, after-hours, or overflow coverage, plus appointment scheduling and free call patching back to you. It's $140/month per line for 60 minutes of agent handling, with extra usage billed in $90 blocks of 60 minutes. The AI receptionist is a separate, automated option (a flat $65/month add-on), but most callers still prefer talking to a real person. Read more in our live answering service post.

Yes. Each employee can have a dedicated extension, voicemail box, direct dial number, and customized call settings.

The Cannon VoIP app is available on the web, iPhone, Android, Windows, and Mac, plus desk phones on our supported list. Your extension stays in sync across all of them.

Yes. We offer HIPAA-compliant services, including secure cloud fax, for businesses with compliance requirements.

Call signaling is encrypted with TLS and call audio with SRTP in transit, with AES-256 encryption for stored recordings, voicemails, and account data at rest. Our practices are built around SOC 2 principles, with HIPAA-aligned safeguards for healthcare customers. Multi-factor authentication is available on every account, every call carries STIR/SHAKEN caller ID authentication, and we're filed and current in the FCC's Robocall Mitigation Database. Recordings, transcriptions, and AI summaries are retained 90 days and voicemails 30 days by default (configurable); most other records are kept for a year. See the full security & compliance breakdown.

Branded Calling displays your verified business name (and logo, where supported) on outbound calls instead of just a bare number, so customers recognize you and are more likely to answer. It's $20 a month per line, plus a $15 one-time setup fee.

Yes. Our HIPAA-compliant cloud eFax service lets you send and receive faxes straight from your email, no physical machine required. Outbound faxes get a delivery confirmation, and inbound faxes arrive as an email attachment. See our eFax walkthrough for the exact steps.

Yes, using DISA (Direct Inward System Access). Dial your main company number, press 9 during the greeting, enter your PIN, then dial your destination, the person you call sees your office Caller ID instead of your cell number. The same access lets you check voicemail remotely. Since DISA can place outbound calls on your account, treat your PIN like a bank PIN. See our DISA guide for full steps.

About 85% of VoIP phones on the market, including Aastra, Cisco, Fanvil, Grandstream, Polycom, Snom, and Yealink models, are on our approved compatibility list. Don't see your phone listed? Email us the make and model and we'll look into adding it.

Provisioning a compatible phone you already own onto your Cannon VoIP account is a flat $15 per phone, with a $75 minimum for orders that are BYOD-only. New VoIP-6 desk phones ($198) or ATA adapters ($99) purchased through us are provisioned at no extra charge.

Yes, three free tools: a Number Lookup tool to check carrier, caller ID, and portability before you port (up to 50 lookups a day), a Net Checker to test your public IP, ISP, and SIP connectivity before you deploy or when troubleshooting, and a call attestation and branded calling test line (817-973-1573) that reads back your STIR/SHAKEN attestation, caller ID, spam labelling, HD audio, and full carrier record, with full results at voip.cannonvoip.com/branded-test. See our troubleshooting guide for links to each.

Yes. Cloud VoIP isn't tied to a building, so we offer the same setup, features, and $34-per-extension price in every state. Hardware ships wherever you are, pre-provisioned, number porting works identically regardless of your carrier's state, and standard support runs 9 a.m.-5 p.m. Central, Monday-Friday, with emergency support available 24/7 on top of that. See our nationwide support post for details.

Dedicated fiber is the most reliable choice for VoIP, with business coax a solid second option. Cellular can work well as a backup or BYOD connection. DSL and satellite are the options we'd recommend avoiding for a primary voice connection, due to latency and reliability. Our full internet comparison ranks every option.

Yes. We offer voice-optimized business internet starting at $40/month, delivered over the nation's top carrier networks, so your phones and internet are on one bill with one support team. Check availability for your address on our internet service page.

Microsoft Teams, Microsoft 365, and Google Workspace are supported, along with CRM integrations for Zoho CRM, HubSpot, Salesforce, Microsoft Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, and CallRail — with click-to-call, automatic call logging with AI call summaries, and contact syncing.

Yes, two ways. Eleven CRMs connect natively with automatic call logging and AI summaries -- no code required. For developers, there's a documented REST API covering click-to-call, live call control, real-time call events, SMS, faxing (send, list, retrieve, download), and call records, plus signed webhooks that push completed calls, bookings, messages, inbound texts, and fax events to your systems in real time.

Yes, by default, along with automatic transcription, giving you a searchable record of every call at no extra setup. Recording consent laws vary by state; in two-party consent states we can add an automatic disclosure announcement that tells everyone on the call it's being recorded. You can also turn recording off entirely if you'd rather not use it.

Suspicious incoming calls face an automatic keypad challenge before they ring through, and we partner with multiple carriers on a shared spam-reporting directory, so numbers flagged elsewhere get blocked here too. We also monitor for unusual calling patterns, like a sudden spike in international or premium-rate calls, to catch toll fraud early, and you can block or flag specific numbers yourself.

Yes. The Cannon VoIP softphone app runs on web, iPhone, Android, Windows, and Mac, so an extension, voicemail, and company directory can live entirely on a laptop or mobile device, no desk phone purchase required at all.

Yes. Our partner/dealer program offers recurring revenue on every seat and circuit, white-glove onboarding and support behind your brand, product training, a dealer portal, and a full troubleshooting toolkit. Visit our partner program page to apply.

Yes. SMS and MMS messaging from your business number is included at no extra cost and stays synced across desktop and mobile, so your whole team can see and respond to the same conversation.

We can forward your calls to temporary numbers on your new Cannon VoIP system so you're fully up and running the same day, while the port finishes in the background. Once it completes, everything cuts over to your original number with the same two-minute downtime window, and the temporary numbers go away.

There's no long-term contract and no early termination fee, Cannon VoIP is month-to-month. Call us anytime during business hours to adjust extensions, add-ons, or cancel outright.

No. The $34-per-extension price is the whole number, no regulatory surcharge, no E911 fee, and no separate charge to unlock CRM integration or call recording the way some competitors structure their plans.

Enhanced Call Park lets your team park a call on a shared extension and pick it up from any compatible phone, a good fit for busy front desks, warehouses, or multi-department offices. It's supported on Fanvil, Yealink, Grandstream, Dinstar, and Snom phones.

Yes. Our AI receptionist answers in a natural voice 24/7 -- it transfers callers to the right extension, checks your real calendar availability and books appointments mid-call, takes messages, and can text callers back, with a full transcript and AI summary of every conversation. It's a flat $65/month add-on. We'll still tell you honestly: most callers prefer a real person -- the AI is there so no call ever goes unanswered.

Yes, completely. The Cannon VoIP Portal gives you self-service control of the entire system: extensions, call queues, IVR menus, business-hours schedules, voicemail, recordings, call history, eFax, business texting, number management, the AI receptionist, and all CRM integrations. Changes are live the moment you save -- and our support team is always there when you'd rather we handle it.

Yes. It speaks English and Spanish, and when it detects a Spanish-speaking caller it switches languages mid-call automatically -- no separate line and no "press 2 for Spanish" required.

Yes. Healthcare accounts can enable HIPAA mode, which records only call metadata and duration -- no transcript, no summary, and no audio stored at all. The receptionist still answers, routes, and books appointments; your compliance posture stays intact. Our cloud eFax is HIPAA-compliant as well.

No. Cannon VoIP is an independent, family-owned American telecommunications company with no affiliation to Canon Inc., Canon U.S.A., Canon Solutions America, Canon System Design, or any other Canon-branded business. The names are even spelled differently -- Cannon, with two n's, like the artillery. If you found us while looking for the printer company, we can't fix your copier, but we'd love to fix your phone system.

Yes, calls keep flowing, because the phone system itself runs in our data centers, not your building. If your office loses power or internet, desk phones go quiet but calls automatically follow your failover rules to mobile apps and cell numbers, so callers hear normal ringing instead of dead air. Our plain-English guide to business continuity covers all four outage types.

That label usually means calls are signed with weak attestation or the number picked up a bad reputation score. Every Cannon VoIP call is signed at full attestation from our own switching core, and you can hear your current standing by dialing our free test line at (817) 973-1573 from any phone. The background is in our STIR/SHAKEN guide, and Branded Calling goes further by putting your verified name and logo on the screen.

The call goes straight through, no prefix needed, and carries a dispatchable location: your street address plus suite or floor, registered per extension in the portal. Federal law (Kari's Law and RAY BAUM'S Act) requires both, and we treat E911 registration as part of setup, including for remote workers' devices. Details in our E911 guide.

About 100 kbps per simultaneous call, a rounding error on any modern business connection; a 10-line office at peak uses roughly 1 Mbps. Call problems are almost never about total bandwidth. They come from congestion, Wi-Fi, and router settings, which our call quality guide walks through.

Usually the opposite. Landlines are capped at narrowband audio, while VoIP can carry wideband HD voice that sounds noticeably fuller, especially on internal and app-to-app calls. Badly run VoIP on congested Wi-Fi can sound worse, but that is a network problem, not a technology ceiling. See codecs and HD voice.

Both. Numbers are inexpensive routing entries now, so you can hold a local number for every market you serve plus a toll-free number, all ringing the same phones. Many customers run a local number per city, tracking numbers per ad campaign, and direct lines per employee. Guidance in choosing a business number.

Handle those separately and carefully. Alarm panels, elevator phones, and fire communicators are life-safety devices with code requirements, and the right replacements are purpose-built, like cellular communicators installed by your alarm company, not a generic adapter. Ordinary voice and fax lines migrate normally. Our guide to alarm and elevator lines after copper lays out the safe sequence.

You own them. Cannon VoIP does not lease equipment, does not rent equipment, and does not provide loaner units: desk phones and adapters are purchased (VoIP-6 $198, ATA $99) and are yours to keep. About 85% of existing VoIP phones can simply be brought over, and if you ever leave, your hardware goes with you.

Yes, one system covers every location and every remote employee. Each site keeps its own numbers, menus, and hours; transfers between offices work like internal calls; and remote staff carry their extension on mobile and desktop apps. There is no per-location fee, you pay per extension wherever it lives.

Generally yes, with the right consent: federal law and most states require only one party's consent, while a dozen or so states (California, Florida, Washington, and others) require everyone's. The standard fix is a brief "this call may be recorded" announcement, which satisfies every US jurisdiction. Recording here is configured per extension and fully in your control. Our consent law guide covers the landscape; for decisions that matter, confirm with counsel.

Next morning, almost anywhere in the continental US. Our office sits minutes from DFW Airport, so preconfigured replacements make same-evening flights, arrive overnight AM, and register themselves when plugged in. The full story is in our shipping post.

Yes, simultaneous ring is standard: your extension can ring the desk phone, desktop app, and cell app at once with first answer winning, or in a sequence you define (desk first, then desk plus cell, then voicemail). Rules can follow schedules, so after-hours behaves differently than 2 PM.

No. Auto attendants, call queues, voicemail-to-email with transcription, call recording, texting, and CRM integrations are all included in the flat $34 per extension. We do not sell a tier ladder; the price is the price.

Caller ID names come from CNAM databases that receiving carriers query, so stale or missing records show wrong names, and mobile carriers often ignore CNAM entirely in favor of their own apps. We register and maintain your CNAM record, and Branded Calling puts your verified name and logo on mobile screens where CNAM cannot reach. The mechanics are in our caller ID guide.

A phone number is a public address the outside world dials; an extension is a person or function inside your system. They usually pair up, but a number can point at a menu or queue, and an extension (a warehouse phone, say) can exist with no public number. Pricing is per extension, per person, not per number. More in extensions vs lines vs numbers.

Yes, that is what month-to-month means here. Add extensions for the busy season and drop them after; billing follows your actual roster with no contract clause in the way. Accounting firms do this every tax season, and the trades do it every summer.

No server room, no punch-down blocks, no special wiring. Desk phones use your existing ethernet (one PoE cable each), apps need nothing at all, and the system itself lives in our infrastructure. Most offices are live the day the phones arrive, since hardware ships preconfigured.

Yes. If your business is located within about an hour and a half of DFW International Airport, our team comes out and installs everything on site, free. Farther out, hardware ships preconfigured overnight and registers itself the moment it's plugged in, with our team handling the rest remotely; either way, most offices are live the day the phones arrive. And for larger or more complex deployments, we can send technicians on site anywhere in the continental United States for an additional travel fee.

You can do and manage everything about your system yourself in the Cannon VoIP Portal, no phone call or email required. Extensions, call routing, queues, auto attendant menus, voicemail, recordings, texting, eFax, E911 addresses, phone provisioning, and more are all self-service, and changes take effect immediately. That said, real people answer during business hours, so if you would rather have us make a change for you, just ask.