Never Miss Another Call: Live Answering & Call Center Service

Every unanswered call is a coin flip: maybe they call back, maybe they call the next name on the list. Voicemail doesn't fix that, most people hang up rather than leave a message. Cannon VoIP's live call center service routes the calls you can't take, whether that's after hours, during a rush, or any time your team is simply unavailable, to real, professional agents who answer, help the caller, and get you the details.

What live call answering actually does

Instead of a call ringing out to voicemail, it routes to a live agent trained on your business, your greeting, and how you want calls handled. They answer politely, gather the information you need, and get it to you immediately, by text, email, or a warm transfer straight to your phone. You set the coverage: full-time, after-hours only, overflow when your lines are busy, or on-demand whenever you need backup.

What's included

What this looks like in practice

A few of the most common ways businesses put this to work:

• After-hours coverage: your office closes at 5, but calls don't stop, agents handle everything overnight and hand you a clean summary in the morning.
• Overflow during busy periods: when every line is tied up, extra calls route straight to live agents instead of a busy signal or voicemail.
• On-call rotations: medical, legal, and trades businesses route urgent after-hours calls to whoever's on call that week, automatically.
• Appointment-heavy businesses: agents book and confirm appointments in real time and send reminders, cutting down on missed bookings.
• Seasonal or vacation coverage: scale up support during your busy season or when your team is out, without hiring or training anyone new.

Pricing, kept simple

Each forwarding line is $140 a month and includes 60 minutes of live agent call handling. Need more coverage some months? Extra usage is billed in clean 60-minute blocks at $90 each, no per-minute rounding, no "patch fee" for handing a call off to you, and nothing else hiding on the invoice. Every plan is month-to-month, cancel any time.

Coverage is flexible too, so you're not paying for more than you use: run it Full-Time (every call goes straight to a live agent), as Overflow (agents step in only when your main lines are busy), or On-Demand (toggle it on only when your team's unavailable, like during a meeting or after hours). Running multiple forwarding lines, say, one per department or location, each is billed and covered independently, so you can mix coverage models across your business.