Terms & Conditions

Changes to These Policies. Cannon VoIP may update these policies as described in Section 8.11. Before a material change takes effect, Cannon VoIP emails Customer's account administrators and posts the updated terms at least thirty (30) days in advance. Changes required by law or regulation may take effect immediately, and Cannon VoIP will still send an email notice. Continued use of any Cannon VoIP service after a change takes effect constitutes acceptance of the change; Customer may instead cancel at any time under Section 5.10. Changes do not apply retroactively to disputes already pending. This Version 1.4 is effective upon posting. The most current version will always be available at cannonvoip.com/terms-and-conditions.

This document is comprised of multiple interconnected operational policies. In the event of an explicit conflict or ambiguity between Section 3 (Sales and Service Policy) or Section 5 (VoIP Business Phone System Terms of Service) and any other section, the specific terms of Section 5 shall govern and control exclusively with respect to the delivery, billing, and regulation of VoIP and telecommunications services. The order of precedence among this document and any Statement of Work, quote, Business Associate Agreement, or Data Processing Addendum is set out in Section 8.7.

Privacy Policy

Last Updated: October 5, 2026

1. Introduction

Cannon VoIP ("we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our services, including our business phone system, cloud communications, faxing, contact center, and related telecommunications solutions.

2. Information We Collect

We collect and process the following types of personal data when you interact with our services:

• Contact Information, such as name, email address, phone number, and business details.
• Usage Data, such as website interactions and IP addresses.
• Payment Information, which is processed securely by third-party payment processors. We do not store or collect banking details directly.
• Communications Content Data, such as call recordings, voicemail transcriptions, text messages, fax messages, and related service content where applicable.
• Customer Contact Data, such as the names, contact details, and activity of a Customer's own contacts, collected through the built-in CRM, website forms, website chat, and optional email open and click tracking.
• Any other information you provide voluntarily.

When a Customer uses the built-in CRM, website forms, website chat, or optional email open and click tracking, the Customer is the business collecting information from its own contacts. The Customer is responsible for giving its contacts any notices, and obtaining from them any consents, that applicable law requires.

3. How We Use Your Data

We use your data strictly for business operations, including:

• Managing accounts and processing transactions.
• Providing customer support and service improvements.
• Delivering and maintaining VoIP, messaging, faxing, contact center, and related communications services.
• Legal and regulatory compliance.
• CRM, invoicing, and billing operations.
• Miscellaneous integrations necessary to provide our services.

4. Data Storage and Security

Customer data is stored on systems that Cannon VoIP runs from its facility at an undisclosed location in Fort Worth, Texas, and from backup regions, all located in the United States. All Customer data, including AI processing, is stored and processed only in the United States. The only exception is traffic from Customer's own users when they connect to the Services from outside the United States, such as while traveling. HIPAA mode allows Customer to turn AI processing off.

Cannon VoIP never sells Customer data, and shares it only as described here:

• With carriers and the STIR/SHAKEN authority, as needed to complete Customer's calls and text messages.
• With outside AI service providers, to deliver AI features (see Section 1.11).
• With payment processors, to process payments.
• With collection agencies and attorneys, for unpaid accounts (see Section 1.12).
• In response to legal process, such as subpoenas, court orders, and law-enforcement requests (see Section 5.26).
• As Customer directs, including through webhooks, sync to an outside CRM, API keys, connected AI assistants, and other integrations Customer sets up (see Section 5.29).
• With a successor in a merger, acquisition, or sale of assets, which will be bound by these commitments.

Mobile opt-in data and consent are never shared with third parties or affiliates for marketing purposes. Subprocessors that process data only on Cannon VoIP's behalf to deliver the Services are described in Section 1.5.

We implement industry-standard security measures, including encryption, secure access controls, and firewalls, to protect personal data, and Cannon VoIP takes part in outside security testing and audits. While we take reasonable precautions, no system is entirely secure, and we encourage users to protect their personal information online.

HIPAA Mode and Business Associate Agreements. Customers that use the Services in connection with protected health information must contact Cannon VoIP to execute a Business Associate Agreement (BAA) and should turn on HIPAA mode in the portal. Turning on HIPAA mode records that the Customer has a signed BAA, along with who confirmed it and when. HIPAA mode keeps patient details out of notifications, leaves transcripts, summaries, recording links, message text, and fax documents out of webhooks and notes sent to an outside CRM, can switch off AI processing, and applies a shorter retention period to recordings and voicemail. While HIPAA mode is on, an access log records who opened or played each recording, voicemail, fax, transcript, or summary.

5. Third-Party Services and Subprocessors

We use third-party service providers (subprocessors) to deliver the Services and run our business operations. The categories of subprocessors Cannon VoIP uses are: carrier partners; the STIR/SHAKEN authority; outside AI service providers; payment processors; email and messaging delivery providers; and cloud backup providers. These providers are contractually obligated to process personal data securely and only for the purposes specified by Cannon VoIP. Cannon VoIP will notify Customer by email of material changes to its subprocessors. A Data Processing Addendum (DPA) is available on request at legal@cannonvoip.com.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements. Standard retention periods are:

• Customer account information: retained while the account is active plus 3 years after closure for legal obligations.
• Payment records: retained for 7 years for financial and tax compliance.
• Call detail records needed for billing and tax: retained for 7 years, the same as payment records.
• Identity verification (KYC) records: retained for 4 years after the service relationship ends, as described in Section 5.24.
• Analytics and usage data: retained for 2 years to improve services, then anonymized.
• Communications records, such as call logs, voicemail, and message data: retained as needed to deliver services and satisfy contractual, legal, and operational requirements.
• Call recordings, voicemail, and faxes: retained for the periods the Customer sets in the portal. Call recordings can be kept from 1 day to 10 years, with separate periods for meeting recordings. Faxes are kept for 1 year, or 7 years if the Customer chooses. In HIPAA mode, recordings and voicemail are kept for 90 days unless the Customer picks another period. Legal holds the Customer places keep recordings, voicemail, and faxes past any retention period while service is active.
• Customer data after service ends: the Customer has 30 days after service ends to export its data, and the portal offers a full account export. After 30 days, all Customer data is deleted. A legal hold placed by the Customer does not extend this period; data under the Customer's own legal hold must also be exported within the 30 days. This 30-day deletion does not apply to the legally required records listed above, including account, payment, call detail, and identity verification (KYC) records, which Cannon VoIP keeps for its own legal, tax, and regulatory obligations for the periods stated.
• Backups: deleted data ages out of Cannon VoIP's backups within 90 days after deletion.
• Court-ordered preservation: when Cannon VoIP receives a court order, subpoena, or law-enforcement preservation request, Cannon VoIP preserves the covered data for at least 1 year, for longer if specifically requested, or for the duration of the case plus 1 year, whichever is longest.

7. User Rights

Users have the following rights regarding their personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Deletion: You can request deletion of your personal data, subject to legal obligations.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Object or Restrict Processing: You can limit how your data is used.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.

If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or any other region with applicable privacy laws, you may have additional rights under those laws, including the right to file complaints with local regulatory authorities. To exercise any of these rights, contact us at legal@cannonvoip.com.

8. International Data Transfers

Cannon VoIP serves customers primarily in the United States and may also serve international customers. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU/UK customers and other international privacy laws where applicable. All Customer data, including AI processing, is stored and processed only in the United States, as described in Section 1.4. VoIP-HYBRID-1 managed appliances store a copy of Customer data at Customer's own site (see Section 5.11B). Where personal data originating from the EEA or UK is transferred to the United States, such transfers are governed by the European Commission's approved Standard Contractual Clauses (SCCs) or other valid transfer mechanisms. We will seek explicit consent where required by law.

9. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request details about the categories and specific pieces of personal information we collect.
• Request deletion of their personal data, subject to legal and operational exceptions.
• Opt out of the sale of personal data.

We do not sell personal data. To submit a CCPA request, email legal@cannonvoip.com with the subject line "CCPA Request." We will verify your identity before processing any request.

10. Complaints About Data Handling

If you believe we have not handled your personal data in accordance with this Privacy Policy, contact us at legal@cannonvoip.com. If you are not satisfied with our response, you may also contact your local data protection authority.

11. Use of Artificial Intelligence

We may use AI technologies to enhance our services, including data analysis and customer support. Cannon VoIP's AI features, including transcripts, call summaries, call screening, translation, the AI receptionist, and the live interpreter, are Cannon VoIP applications. These features currently use outside AI service providers to process content such as call audio, transcripts, and messages. Those providers process data only to deliver the feature. Customers can switch AI processing off in HIPAA mode.

AI output, including transcripts, summaries, call screening, translation, AI receptionist conversations, and live interpreter output, can be inaccurate or incomplete. The Customer is responsible for reviewing AI output and for any decisions made based on it.

We are committed to ensuring that our use of AI complies with applicable laws and regulations, including relevant U.S. state laws and, where applicable, international requirements. We prioritize transparency, fairness, and privacy in all AI-driven processes.

12. Collections and Legal Enforcement

If an account becomes past due, we may share necessary personal and financial data with debt collection agencies, attorneys, or legal representatives to facilitate the collection of outstanding invoices, in accordance with applicable laws and contractual obligations.

13. Customer Proprietary Network Information (CPNI)

Cannon VoIP collects and uses Customer Proprietary Network Information (CPNI) as defined under the Communications Act and FCC regulations (47 C.F.R. Part 64). CPNI includes information related to the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services, as well as related billing information. Cannon VoIP uses CPNI solely to provide and improve the services you have subscribed to, and does not share CPNI with third parties for marketing purposes without your consent. You have the right to restrict Cannon VoIP's use of your CPNI for purposes beyond your current service. To opt out or submit a CPNI-related request, contact us at legal@cannonvoip.com. Cannon VoIP will notify customers of their CPNI rights no less than annually in accordance with FCC requirements.

14. Data Breach Notification

If Cannon VoIP confirms a security incident affecting a Customer's data, Cannon VoIP will notify affected Customers within seventy-two (72) hours of confirming the incident, and will notify regulators as required by law. For protected health information covered by a Business Associate Agreement, notice is given within the time stated in the Business Associate Agreement. Breaches of Customer Proprietary Network Information (CPNI) are handled under 47 C.F.R. 64.2011: Cannon VoIP notifies law enforcement first, and then notifies affected customers as that rule permits.

15. Privacy Policy Contact Information

Legal & Privacy: legal@cannonvoip.com
Billing: billing@cannonvoip.com
Support: support@cannonvoip.com
Phone: 817-973-1570
Address: Cannon VoIP LLC, 4108 Amon Carter Blvd Ste 208, Fort Worth, TX 76155

Return and Refund Policy

Last Updated: October 5, 2026

This Return and Refund Policy applies to phones and all other hardware sold by Cannon VoIP ("we," "our," or "us"). To start a return or ask a question, contact Cannon VoIP Customer Support at support@cannonvoip.com or 817-973-1570.

1. Seven-Day Return Window

Phones and all other hardware may be returned within seven (7) days of delivery for a refund. After seven (7) days, hardware is non-returnable and non-refundable. No restocking fee applies.

2. Return Conditions

Returned hardware must be in its original condition and must include all parts, including manuals, accessories, and cables. Power adapters and Wi-Fi adapters included with a phone are part of the phone and must be returned with it. Products with missing or tampered serial numbers cannot be returned.

3. Defective Hardware

Hardware that is defective or arrives non-functional may be returned within seven (7) days of delivery under Section 2.1. After seven (7) days, defective hardware is handled under the manufacturer's warranty. Cannon VoIP's own warranty for the VoIP-HYBRID-1 managed appliance is set out in Section 5.11B.

4. Return Shipping

Contact support@cannonvoip.com before shipping a return. Customers are responsible for return shipping costs. Cannon VoIP will cover shipping costs for replacements or exchanges and will match the customer's shipping method. Customers are strongly advised to purchase full shipping insurance and use a carrier that provides proof of delivery. Cannon VoIP is not responsible for lost or damaged return shipments.

5. Merchandise Damaged in Transit

If a package arrives damaged, customers should refuse delivery. If delivery is accepted, customers must note the damage on the shipping carrier's record, save the merchandise and all packaging in original condition, and notify Cannon VoIP at support@cannonvoip.com within seven (7) days of delivery. Missing items must also be reported within seven (7) days of delivery.

6. Refunds

Refunds will be issued to the original payment method. If the original payment method is unavailable, refunds will be issued via check. Account credits are governed by Section 3.24.

7. VoIP-HYBRID-1 Managed Appliance

This Section 2 does not apply to the VoIP-HYBRID-1 managed appliance. Fees, returns, refunds, and warranty for the VoIP-HYBRID-1 are governed only by Section 5.11B.

8. Warranty Assistance

For warranty-related issues, contact our support team at support@cannonvoip.com.

Sales and Service Policy

Last Updated: October 5, 2026

These terms and conditions of product sales and service projects are limited to those contained herein. Any additional or different terms in any form delivered by Customer are hereby deemed material alterations and are rejected. By accepting delivery of products or engaging Cannon VoIP to perform services, Customer agrees to be bound by and accepts these Terms and Conditions.

1. Acceptance and Agreement

These Terms and Conditions constitute a binding contract between Customer and Cannon VoIP ("Seller") and are referred to as this "Agreement." Customer accepts this Agreement by making a purchase, placing an order, approving a quote, or engaging Seller to perform any Services. These Terms and Conditions may change as described in Section 8.11, except that the Terms and Conditions in effect at the time Customer places an order or approves a Statement of Work will govern that transaction. Electronic signatures and copies of signatures sent via electronic means are the equivalent of written and signed documents.

2. Governing Law, Venue, and Time to Bring Claims

This Agreement is governed by the law set out in Section 8.5 (Governing Law). Disputes are resolved by binding arbitration seated in Tarrant County, Texas, as set out in Section 3.14. Any proceeding that Section 3.14 permits in court, including a collection action, an action for injunctive relief or a writ, any claim that proceeds in court because the class action waiver is held unenforceable, and any Dispute of a Customer that opted out of arbitration under Section 3.14, will be brought exclusively in the state or federal courts located in Tarrant County, Texas, and each party consents to the jurisdiction of those courts. As exceptions, an individual claim may be brought in any small claims court with jurisdiction, and Cannon VoIP may seek a writ or other relief to recover a VoIP-HYBRID-1 managed appliance in any court with jurisdiction over the place where the unit is located.

Any claim by either party arising out of or related to this Agreement must be brought within two (2) years after the cause of action arises. This period applies equally to Customer and to Cannon VoIP and supersedes any otherwise applicable statute of limitations to the fullest extent permitted by law. This two (2) year limit does not apply to claims by Cannon VoIP to collect unpaid fees, charges, or other amounts owed by Customer, or to recover Cannon VoIP property (including a VoIP-HYBRID-1 unit), which may be brought within the time allowed by applicable law.

3. Title and Risk of Loss

If Customer provides their own carrier account number, title and risk of loss pass to Customer upon delivery to the carrier (F.O.B. Origin, freight collect). For all other shipments, title and risk of loss pass upon delivery to the specified destination (F.O.B. Destination, freight prepaid and added). Title to software remains with the applicable licensor(s). This Section 3.3 does not apply to the VoIP-HYBRID-1 managed appliance, title to which is governed only by Section 5.11B.

4. Services

Services provided by third parties, including extended warranty service by manufacturers, are sold by Cannon VoIP as distributor or sales agent ("Third Party Services"). For Third Party Services, the third party is the contracting party responsible for service delivery, and Customer will look solely to that third party for any loss, claims, or damages. Cannon VoIP and its affiliates are hereby released from any and all claims arising from or relating to Third Party Services.

5. Customer Cooperation

Customer agrees to cooperate with Cannon VoIP in connection with performance of Services by providing: (i) timely responses to inquiries and requests for approvals and authorizations, (ii) access to information or materials reasonably requested, including physical and computer access to Customer's systems, and (iii) all Required Consents necessary for Cannon VoIP to provide the Services. Customer acknowledges that the Services are dependent upon the completeness and accuracy of information provided by Customer.

5A. Fair Use and High-Usage Policy

Any "unlimited" domestic talk or text capabilities included with Cannon VoIP's per-user plans are intended solely for normal, interactive business communications.

Consistent with Cannon VoIP's service tiering, if a standard phone extension is utilized in a call-center style capacity or experiences continuous heavy usage exceeding a six (6) hour daily average within a billing cycle, a $5.00 per-extension monthly surcharge will be assessed to offset increased carrier operational costs. Sporadic or isolated high-usage days will not trigger this surcharge.

Notwithstanding the high-usage surcharge framework, usage that indicates automated, non-human interception, including but not limited to continuous autodialing, telemarketing scripts, continuous call forwarding loops, or broadcast fax spamming (but not live-agent use of Cannon VoIP's power dialer in compliance with Sections 5.14 and 5.15), remains strictly prohibited under the Acceptable Use Policy in Section 5.5 and may result in immediate service suspension or account termination.

6. Access to Customer Premises

When Services are performed at Customer's place of business, Cannon VoIP will attempt to perform such Services within Customer's normal business hours unless otherwise agreed. Customer agrees to maintain adequate insurance coverage to protect Cannon VoIP and Customer's premises, and to indemnify and hold Cannon VoIP harmless from any loss, cost, damage, or expense arising out of product liability, personal injury, or property damage occurring at such location in connection with the performance of Services, other than solely as a result of Cannon VoIP's gross negligence or willful misconduct.

7. Payment, Taxes, and Regulatory Fees

Orders are not binding upon Cannon VoIP until accepted. Customer agrees to pay the total purchase price for Products plus applicable shipping charges. Invoices are due and payable within the time period specified on the invoice. Late payment charges and interest on past-due amounts are governed by Section 4.2.

Taxes and Regulatory Fees: Recurring service prices are all-inclusive. They include all regulatory fees, surcharges, and taxes on the voice services. Cannon VoIP does not add Federal Universal Service Fund (FUSF) charges, state or local E911 surcharges, regulatory cost recovery fees, or similar fees or taxes to recurring service invoices; Cannon VoIP pays these amounts itself. Applicable sales, use, or similar taxes may be charged on hardware and other one-time Products. Customer remains responsible for its own taxes on its own business.

In the event of a payment default, Customer will be responsible for all costs of collection, including court costs, filing fees, and attorneys' fees. Cannon VoIP reserves the right to suspend Services until payment is received.

7A. Regulatory Fees and Customer Indemnity

Cannon VoIP calculates and pays the regulatory fees, surcharges, and taxes on its voice services, including local E911 surcharges and Federal Universal Service Fund (FUSF) contributions, based on the service addresses, 911 addresses, and other account information Customer provides. Customer must keep that information accurate and current. Customer agrees to fully indemnify, defend, and hold harmless Cannon VoIP from any back-assessments, tax audit penalties, interest charges, or statutory fines levied against Cannon VoIP by any local, state, or federal agency as a direct result of inaccurate or incomplete account information provided by Customer, or of Customer's failure to pay amounts it owes under this Agreement.

8. Export Sales

Customer agrees that it will not divert, use, export, or re-export any Products or Services contrary to United States export control or sanctions laws. Customer will not export, re-export, provide, or make available any Products or Services to any person or entity located in a country or region subject to comprehensive United States sanctions, or to any person or entity on a United States government denied-party or sanctions list, without prior U.S. Government authorization. Customer represents that neither Customer nor any of its users is on any such list. Cannon VoIP may screen Customer against denied-party and sanctions lists and may refuse, suspend, or terminate Products or Services based on the results.

9. Warranties

Cannon VoIP is not the manufacturer of the Products purchased hereunder. Except for the one (1) year VoIP-HYBRID-1 warranty in Section 5.11B and the service level commitment in Section 5.6, the only warranties offered are those of the manufacturer, not Cannon VoIP or its affiliates. Cannon VoIP and its affiliates hereby expressly disclaim all warranties either express or implied, related to Products, including any warranty of title, accuracy, merchantability, or fitness for a particular purpose. Cannon VoIP warrants that the Services will be performed in a good and workmanlike manner. Customer's sole remedy for a Services warranty breach is, at Cannon VoIP's option, re-performance or a refund of amounts paid for the non-compliant portion, provided Customer notifies Cannon VoIP in writing within five (5) business days after performance. Customer shall be solely responsible for daily backup and protection of its data and software.

10. Pricing Information and Availability Disclaimer

Cannon VoIP reserves the right to make adjustments to pricing, Products, and Service offerings for reasons including, but not limited to, changing market conditions, Product discontinuation, Product unavailability, and manufacturer or supplier price changes. Changes to recurring service pricing are made only with the advance notice described in Section 5.9. All orders are subject to Product availability and the availability of personnel to perform the Services.

11. Limitation of Liability

CANNON VOIP'S LIABILITY FOR ALL PRODUCTS AND SERVICES IS LIMITED AS SET OUT IN SECTION 8.6 (LIMITATION OF LIABILITY), INCLUDING FOR CLAIMS ARISING FROM CANNON VOIP'S OWN NEGLIGENCE.

12. Confidential Information

Each party agrees to hold the other party's Confidential Information confidential for a period of three (3) years following the date of disclosure and to do so in a manner at least as protective as it holds its own Confidential Information of like kind. Confidential Information does not include information that becomes known to the public through no act of the receiving party, was lawfully known to the receiving party, or is independently developed without access to such information.

13. Termination

Customer may terminate performance of a Service or Statement of Work for cause if Cannon VoIP fails to cure a material default within thirty (30) days after Customer's written notice of the default. The cure period in this Section 3.13 applies only to Customer's right to terminate for Cannon VoIP's default. It does not limit Cannon VoIP's right to suspend or terminate any or all Services immediately, at any time, for any reason or no reason, with or without notice. Cannon VoIP's termination rights in Section 3.17 and Section 5.10 control. In the event of termination, Customer will pay Cannon VoIP for all Services performed and expenses incurred up to and including the date of termination. Refunds and proration on termination are governed by Section 5.10.

13A. Auto-Renewal

Service agreements automatically renew on a month-to-month basis. Customer may cancel at any time, and no notice period is required. Cannon VoIP requests thirty (30) days' notice as a courtesy, but Customer is not obligated to give it. Refunds and proration on cancellation are governed by Section 5.10.

13B. Optional Price Lock Agreement

Cannon VoIP service is month to month and never requires a contract. If Customer's own policies or procurement rules require a contract, Cannon VoIP will provide an optional Price Lock Agreement instead of a contract. A Price Lock Agreement holds the recurring service prices it lists for a term of six (6), twelve (12), or twenty-four (24) months, and those prices will not increase during that term despite the price-change notice described in Section 5.9. A Price Lock Agreement does not require Customer to keep service for the term: Customer may cancel at any time by giving thirty (30) days' written notice, with no early termination fee, penalty, or other cancellation charge. Any months Customer prepaid are refunded under Section 5.10 on the same basis as for every other Customer. A Price Lock Agreement is effective only when it is in writing and signed by Cannon VoIP.

14. Arbitration

Agreement to Arbitrate. Except as stated under "Exceptions" below, any claim, dispute, or controversy between Customer and Cannon VoIP arising from or relating to the Products, the Services, this Agreement or any Statement of Work, or the breach, termination, enforcement, interpretation, or validity of any of them (a "Dispute") will be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat and place of arbitration is Tarrant County, Texas. Judgment on the award may be entered in any court with jurisdiction.

Delegation. The arbitrator, and not any court, has exclusive authority to decide all questions of arbitrability, including the scope, applicability, enforceability, and validity of this Section 3.14, except that a court, and not the arbitrator, decides whether the class action waiver below is enforceable.

CLASS ACTION WAIVER. EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR ARBITRATION. THIS WAIVER IS MUTUAL AND APPLIES EQUALLY TO CUSTOMER AND TO CANNON VOIP. If a court decides that this class action waiver is unenforceable as to any claim, that claim proceeds in court under Section 3.2, and not in class arbitration. Batch administration under the Mass Arbitration paragraph below is not a class proceeding.

JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AND CANNON VOIP EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE, INCLUDING ANY DISPUTE THAT PROCEEDS IN COURT.

Exceptions. (a) Either party may bring an individual claim in small claims court, as long as the claim stays in that court on an individual basis. (b) Cannon VoIP may bring an action in court to collect unpaid amounts. (c) Cannon VoIP may seek injunctive relief or writs in court, including a writ of sequestration, to protect its intellectual property or systems, or to recover a VoIP-HYBRID-1 managed appliance under Section 5.11B. Venue for these proceedings is set out in Section 3.2.

Mass Arbitration. If twenty-five (25) or more demands for arbitration raising substantially similar Disputes are filed against Cannon VoIP by the same or coordinated counsel, the demands will proceed in batches of no more than twenty-five (25) demands each. Only one batch proceeds at a time, each batch is assigned to a single arbitrator, and the remaining demands are held in abeyance until the earlier batch is resolved. Any applicable limitation period is tolled for each demand while it is held in abeyance.

Right to Opt Out of Arbitration. Customer may opt out of this Section 3.14 by sending an email to support@cannonvoip.com with the subject line "Arbitration Opt-Out" that states Customer's business name, account name or number, and the name and title of the person sending it. The opt-out must be sent within thirty (30) days after Customer first accepts these Terms and Conditions or, for a Customer whose account existed before Version 1.4, within thirty (30) days after Customer accepts Version 1.4. If Customer opts out, Disputes will be resolved in court under Section 3.2 instead of by arbitration, and the class action waiver and jury trial waiver above still apply. Opting out does not affect any other part of this Agreement, and Cannon VoIP will not treat Customer differently for opting out. A Customer that does not opt out within the time allowed has agreed to arbitrate.

15. Texting and Phone Terms of Service

By opting into our text messaging service, you agree to receive SMS/MMS messages from Cannon VoIP. Messages relate to your Cannon VoIP account, billing, support, and service notices. You can opt out at any time by texting "STOP." Reply "HELP" for assistance. Message and data rates may apply. Expect to receive 1-10 messages per month. Mobile carriers are not responsible for delayed or undelivered messages. Mobile opt-in data and consent are never shared with third parties or affiliates for marketing purposes.

16. Electronic Service of Legal Documents

Electronic service of legal documents and notices is governed by Section 8.1.

17. Right to Refuse or Discontinue Service

Cannon VoIP reserves the right, at its sole discretion and without obligation to disclose reasoning, to permanently place any individual or business on a Do Not Service list. Cannon VoIP further reserves the right to cancel, refuse, or limit any order or engagement at its sole discretion, including but not limited to suspected fraud, misuse, pricing errors, or service unavailability. Cannon VoIP may also suspend or terminate any or all Services immediately, at any time, for any reason or no reason, with or without notice, as set out in Section 5.10.

18. Photographic and Video Documentation

Cannon VoIP reserves the right to capture photo and/or video documentation of worksites, installations, equipment, and environments before, during, or after service delivery for purposes including internal records, quality control, training, portfolio development, and marketing.

19. No Reliance on Verbal Representations

Customer acknowledges that no oral or informal representations by Cannon VoIP or its representatives shall be binding unless expressly incorporated into a signed written agreement.

20. Indemnification

CUSTOMER WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS CANNON VOIP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS FROM AND AGAINST ALL THIRD-PARTY CLAIMS, AND ALL RELATED LOSSES, FINES, DAMAGES, COSTS, AND ATTORNEYS' FEES, ARISING FROM OR RELATING TO:

• Customer's and its users' use of the Services;
• Customer content, including content Customer or its users send, store, or record through the Services;
• Call and meeting recording, and obtaining any required consent to recording;
• The TCPA, Do Not Call rules, telemarketing laws, texting and 10DLC requirements, the CAN-SPAM Act, and Customer's outbound calling, texting, and email campaigns;
• The accuracy of 911 addresses and dispatchable location information, and claims by Customer's users relating to 911 or E911;
• Customer's dealers and Customer's own end customers;
• Customer's API keys, webhooks, integrations, and connected AI assistants;
• Customer's violation of law or of this Agreement; and
• Infringement of intellectual property rights by Customer data or content.

THIS INDEMNITY APPLIES EVEN IF THE CLAIM ARISES IN WHOLE OR IN PART FROM CANNON VOIP'S OWN NEGLIGENCE, TO THE FULLEST EXTENT PERMITTED BY LAW.

Procedure. Cannon VoIP will give Customer prompt notice of a claim. Customer controls the defense, using counsel reasonably acceptable to Cannon VoIP. Customer may not settle any claim in a way that admits fault by Cannon VoIP without Cannon VoIP's written consent. Cannon VoIP may participate in the defense with its own counsel at its own cost.

21. Force Majeure

Cannon VoIP shall not be liable for any delay or failure to perform caused by acts beyond its reasonable control, including natural disasters, war, terrorism, cyberattacks, labor disputes, pandemics, government action, or utility failures. Obligations may be suspended without liability during such events.

21A. Mandatory Federal Disaster Reporting Compliance (DIRS)

Notwithstanding the operational suspensions permitted under this Force Majeure provision, Customer acknowledges that Cannon VoIP is subject to strict Federal Communications Commission (FCC) mandates under the Disaster Information Reporting System (DIRS). In the event of a government-declared state of emergency, natural disaster, or catastrophic network failure, Cannon VoIP is statutorily required to submit daily network infrastructure status and outage reports directly to federal authorities. Customer agrees to promptly cooperate with and provide any necessary localized status data requested by Cannon VoIP to satisfy these mandatory federal reporting timelines, and explicitly acknowledges that such crisis-level compliance reporting does not constitute a waiver of the Force Majeure liability shields outlined above.

22. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms and Conditions, together with any signed Statement of Work or accepted Quote, any Business Associate Agreement, any Data Processing Addendum, and any signed partner or dealer agreement, constitute the entire agreement between the parties and supersede all prior understandings, representations, or agreements, whether written or oral. Conflicts among these documents are resolved under Section 8.7.

24. Credits

Any account credit issued by Cannon VoIP to Customer must be used within one (1) year from the date of issuance and may only be used for future purchases of Products and/or Services. Any credit or portion thereof not used within the one (1) year period will automatically expire. Credits have no cash value and are not redeemable for cash. Credits are separate from cash refunds, such as refunds of returned hardware under Section 2 and refunds of prepaid months under Section 5.10, which are paid to the original payment method. Service credits under Section 5.6 are applied to future invoices and have no cash value.

25. Texas Deceptive Trade Practices Act

Exempt Customers and Transactions. Customer acknowledges that the Texas Deceptive Trade Practices-Consumer Protection Act, Section 17.41 et seq., Texas Business and Commerce Code (the "DTPA"), does not apply to a business consumer with assets of $25 million or more (or that is owned or controlled by a corporation or entity with assets of $25 million or more); to a transaction under a written contract involving total consideration of more than $100,000 where Customer is represented by legal counsel not directed or suggested by Cannon VoIP; or to a transaction involving total consideration of more than $500,000.

Waiver for Represented Customers. The waiver below applies only when Customer (a) is represented by legal counsel of its own selection in entering into this Agreement or a Statement of Work, (b) is not in a significantly disparate bargaining position with Cannon VoIP, and (c) signs a written agreement, Statement of Work, or Quote that includes this waiver. When those conditions are met, the following applies:

WAIVER OF CONSUMER RIGHTS. I WAIVE MY RIGHTS UNDER THE DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT, SECTION 17.41 ET SEQ., BUSINESS & COMMERCE CODE, A LAW THAT GIVES CONSUMERS SPECIAL RIGHTS AND PROTECTIONS. AFTER CONSULTATION WITH AN ATTORNEY OF MY OWN SELECTION, I VOLUNTARILY CONSENT TO THIS WAIVER.

Notice Before Filing. Before bringing any claim under the DTPA, Customer must give Cannon VoIP written notice at least sixty (60) days before filing, as required by Section 17.505 of the DTPA, describing the specific complaint and the amount of economic damages and expenses, including attorneys' fees, reasonably incurred, sent to the address for notices in Section 8.1. Any DTPA claim is a Dispute subject to Section 3.14 (Arbitration).

Late Invoice Payment Policy

Last Updated: October 5, 2026

This Late Invoice Payment Policy governs the terms, fees, and consequences associated with late or unpaid invoices for services and/or products provided by Cannon VoIP LLC. By engaging with Cannon VoIP LLC, clients acknowledge and agree to the following terms:

1. Payment Terms

All invoices are due and payable in full on or before the invoice due date. Payment is considered received only when cleared funds are available in Cannon VoIP LLC's bank account. The mailing of checks, postmarked dates, or the initiation of ACH/wire transfers do not constitute timely payment. Clients are responsible for initiating payment in advance to account for bank processing time. Our bank typically clears payments within three (3) business days after receipt. Invoices delivered electronically are deemed received on the date of transmission.

2. Late Payment Charges and Interest

This Section 4.2 is the single clause governing late payment charges and interest under this Agreement, including Section 3.7.

Administrative Charge. If full payment is not received within fourteen (14) calendar days after the invoice due date, a flat administrative charge of $45.00 will be assessed and added to the balance to cover the cost of handling the late account.

Interest. Starting on the twentieth (20th) calendar day past the due date, interest accrues on past-due amounts at the lower of one and one-half percent (1.5%) per month or the maximum rate allowed by law, until paid in full. Interest is charged only on past-due invoice amounts. No interest is charged on the administrative charge, other fees, or accrued interest.

Forfeiture of Discounts. Any discounts, promotional pricing, negotiated reductions, or credits applied to an invoice are conditional upon timely payment. If an invoice remains unpaid thirty (30) calendar days past the original due date, all discounts applied to that invoice shall be automatically voided and removed, and the full, undiscounted invoice amount shall become immediately due and payable, retroactive to the original invoice date.

Usury Savings. Cannon VoIP does not intend to charge or collect interest above the maximum amount allowed by law. If any charge under this Agreement is found to exceed that maximum, the rate is automatically reduced to the maximum rate allowed by law, and any excess already paid will be credited to Customer's account or refunded to Customer.

3. Reserved

Interest on overdue balances is governed by Section 4.2.

4. Application of Payments

Payments are applied in the following order:

• Outstanding administrative charges and other fees
• Accrued interest
• Principal invoice balance

5. Suspension of Services

Cannon VoIP enforces a tiered service suspension process for overdue VoIP accounts:

• Day 20 Past Due: An automated outbound voice prompt is applied to all phone lines on the account, informing callers that the account has a past-due balance. Inbound and outbound calling otherwise remains active.
• Day 30 Past Due: All inbound lines are suspended. Only outbound calls to 911 or applicable emergency services, and 933 test calls, remain active. Suspension does not release Customer's phone numbers; they remain assigned to Customer's account and may be ported under Section 5.4. The account remains in this restricted state until the balance is paid in full and a reinstatement fee is applied.
• All other services, including product delivery and active projects, may also be paused or cancelled upon reaching 15 days past due.

Services will not be fully restored until the account is brought current, including all late payment charges, accrued interest, and any applicable reinstatement fees. Suspension of services does not relieve the Customer of its obligation to pay all outstanding amounts, late payment charges, and interest.

6. Collections and Legal Action

If payment is not received within forty-five (45) calendar days, Cannon VoIP LLC may pursue collection efforts, legal action, or referral to third-party collection agencies. The client is responsible for all associated costs, including attorney fees, court costs, and administrative fees.

7. Invoice Disputes

Clients must submit any dispute in writing within 7 calendar days of the invoice date. Failure to dispute within this period renders the invoice fully due and payable.

8. Returned Checks

Returned or dishonored checks will result in a $100.00 returned check fee, and the payment will be considered outstanding until replaced by cleared funds.

9. Accepted Payment Methods

Cannon VoIP LLC accepts the following payment methods:

• ACH / bank transfers
• Business checks
• Wire transfers
• Credit/debit cards (always accepted; Cannon VoIP covers the processing fee on transactions under $5,000)
• Cashier's checks

Cash is not accepted. Cannon VoIP reserves the right, at its sole discretion, to restrict accepted payment methods to cashier's checks, wire transfers, and credit/debit cards only if payment disputes, ACH returns, bounced checks, or similar payment integrity issues arise on an account. In such cases, ACH debits and business checks will no longer be accepted from that account until the restriction is lifted in writing by Cannon VoIP management.

10. Partial Payments

Partial payments made without written agreement do not satisfy any portion of the balance and will not stop collections or late payment charges under Section 4.2.

11. Payment Plans

Payment plans may be approved at the sole discretion of Cannon VoIP LLC and must be documented. Default on a plan voids the agreement and accelerates the full balance due under Section 4.16, including late payment charges under Section 4.2.

12. Reinstatement Fee

A reinstatement fee of $15.00 per extension will be assessed when VoIP services are restored following suspension due to non-payment. The reinstatement fee is capped at $500.00 regardless of the total number of extensions on the account. This fee is in addition to any outstanding invoice balances, late payment charges, and accrued interest, all of which must be paid in full before service is restored.

13. Auto-Renewal and Monthly Billing

Unless otherwise specified in a Statement of Work or written agreement, all service agreements with Cannon VoIP are month to month and automatically renew each month at the then-current rate. Customer may cancel at any time, and no notice period is required. Cannon VoIP requests thirty (30) days' notice as a courtesy, but Customer is not obligated to give it. Continued use of services constitutes acceptance of the renewal terms.

Monthly service fees are billed in advance and are due on the first (1st) of each month. If a Customer's invoice due date differs from the first of the month as established in their service agreement or onboarding documentation, charges will be assessed on that agreed-upon date instead. Cannon VoIP reserves the right to charge the payment method on file on the invoice due date for all recurring monthly services. Usage-based charges, such as international calling and any other usage-based charges shown on Customer's quote or on Cannon VoIP's published pricing, are billed in arrears based on actual usage during the prior billing period and will appear on the following month's invoice.

When service ends, whether Customer cancels or Cannon VoIP terminates, and whatever the reason, any full months Customer prepaid beyond the current month are refunded. VoIP-HYBRID-1 managed appliance fees are not monthly fees and are refundable only as stated in Section 5.11B; the annual platform fee is non-refundable and is not prorated. The current month is prorated only if service ends on or before the seventh (7th) day of that month; if service ends after the seventh (7th) day, the current month is not prorated. Cancellation or termination of services does not relieve Customer of responsibility for any outstanding balances, charges already incurred, or fees accrued prior to the effective cancellation date.

14. Credit Terms Review

Cannon VoIP LLC may reassess and revise a client's credit terms or require prepayment at any time, especially in response to prior payment issues.

15. Administrative Hold on New Work

No new work will be initiated while any past-due balance remains unresolved. This includes previously approved quotes or scheduled projects.

16. Acceleration Clause

In the event of non-payment, breach of this policy, or consistent late payment history, Cannon VoIP LLC reserves the right to declare all amounts already invoiced or already incurred, whether or not yet due, immediately due and payable. Acceleration does not apply to charges for services that have not yet been provided.

17. No Refunds for Work in Progress

Invoices for completed or partially completed services are non-refundable once work has commenced, regardless of client project status.

18. Internal Delays Not a Defense

Client remains fully responsible for timely payment regardless of internal finance delays, third-party systems, or approval processes. For the avoidance of doubt, internal transitions, changes in Customer accounting personnel, or platform migrations do not toll, pause, or excuse the 14-calendar-day administrative charge window or subsequent interest accruals.

19. Electronic Service of Notice

Electronic service of legal and financial notices is governed by Section 8.1.

20. Non-Waiver Clause

Failure to enforce any part of this policy shall not be construed as a waiver of future enforcement rights.

21. Governing Law

This policy is governed by the law set out in Section 8.5 (Governing Law). Venue is set out in Section 3.2.

VoIP Business Phone System Terms of Service

Last Updated: October 5, 2026

1. Overview and Scope

This section governs the terms under which Cannon VoIP LLC provides VoIP (Voice over Internet Protocol) business phone system services, hosted PBX solutions, cloud communications, SIP trunking, faxing, unified communications, and all associated features and add-ons (collectively, "VoIP Services"). These terms apply to all customers who receive, use, or access VoIP Services from Cannon VoIP, whether provided directly or through a dealer or reseller partner.

2. Service Description

Cannon VoIP provides hosted business phone system services including but not limited to:

• Hosted PBX / Cloud PBX: Business phone system hosted on Cannon VoIP infrastructure, including auto attendants, extensions, call routing, voicemail, and ring groups.
• SIP Trunking: Session Initiation Protocol trunks for use with customer-owned or third-party PBX systems.
• Direct Inward Dialing (DID) Numbers: Local, toll-free, and vanity phone numbers assigned to Customer's account.
• Unified Communications: Integration of voice, video, messaging, presence, and conferencing into a single platform.
• Cloud Fax: Digital fax transmission and receipt services.
• Contact Center / Call Center Features: Queues, IVR, call recording, real-time dashboards, and reporting.
• VoIP Mobile App: Softphone application for iOS and Android devices, and a Windows desktop app and browser phone.
• Call Recording: Optional or required recording of inbound and/or outbound calls.
• SMS/MMS Business Messaging: Text messaging services associated with business phone numbers.
• Built-in CRM: Contact, company, deal, website form, email sequence, and automation tools within the Cannon VoIP portal and apps.
• Appointments and Booking Page: Appointment scheduling from the portal, a public booking page, or the AI receptionist, with confirmation and reminder texts.
• Video Meetings and Team Chat: Video meetings with dial-in from any phone, and internal team messaging.
• Website Chat: A chat bubble for Customer's website, answered by Customer's staff from the portal or apps.
• AI Features: AI receptionist, call screening, live interpreter, and related AI features, as described in Section 1.11.
• VoIP-HYBRID-1 Managed Appliance: An optional on-site managed appliance, as described in Section 5.11B.
• Branded Calling + RCS: Business name, logo, and call reason display on outbound calls, and branded business texting, as described in Section 5.31.
• Live Answering Service: Live agents who answer Customer's lines in Customer's name, as described in Section 5.32.
• API, Webhooks, and Connected AI Assistants: Tools for connecting Customer's own systems and AI assistants, as described in Section 5.29.
• On-Site Installation: Installation at Customer's location, as described in Section 5.33.
• E911 Services: Emergency calling functionality as described in Section 5.8.
• Add-On Services: Any additional features, integrations, or services as quoted and provisioned.

3. Service Activation and Provisioning

VoIP Services are activated following Customer's approval of a quote and receipt of payment or a signed onboarding agreement. Customer must complete all required onboarding documentation, including the VoIP Onboarding Form, prior to service activation. Cannon VoIP will provision services in commercially reasonable timeframes. Provisioning timelines may vary based on the complexity of the deployment, number porting requirements, hardware availability, and network readiness at the Customer's location.

Customer acknowledges that VoIP Services require a functioning, adequate-bandwidth broadband Internet connection. Cannon VoIP is not responsible for service quality issues caused by Customer's Internet service provider, local network infrastructure, firewall configurations, or hardware not provided by Cannon VoIP.

4. Phone Numbers and Number Porting

Phone numbers are assigned to Customer for use with the Services. Customer does not own the numbers assigned to it, but Customer may port them away from Cannon VoIP under this Section 5.4.

Cannon VoIP will make commercially reasonable efforts to port Customer's existing phone numbers to our platform. Number porting is subject to approval by the losing carrier and may take 7 to 21 business days or longer. Cannon VoIP does not guarantee porting timelines or the successful port of any specific number. Customer is responsible for maintaining their existing service with the losing carrier until the port is confirmed complete. Cannon VoIP is not liable for any fees, penalties, or service disruptions caused by the losing carrier during the porting process.

Customers who wish to port numbers away from Cannon VoIP upon cancellation must submit a port-out request and comply with all applicable procedures. Cannon VoIP will cooperate with port-out requests in accordance with FCC regulations and our porting procedures. Cannon VoIP never blocks or delays a valid port-out request, including when Customer owes a balance. Customer is responsible for any port-out fees charged by the gaining carrier.

Customer may keep a port-out PIN on each number. Where a port-out PIN is set, a valid port-out request must include it. Cannon VoIP logs every port-out attempt. After service ends, Customer's numbers are held for porting for ninety (90) days, after which they may be released back to the carrier or the market. A submitted port-out request form holds the number ready for port-out for thirty (30) days from submission. If the port is not completed within those thirty (30) days, Customer must submit the form again when ready. A form submitted at any time within the ninety (90) day hold period holds the number for thirty (30) days from submission, even if that runs past the end of the ninety (90) day hold period.

5. Acceptable Use Policy (AUP)

Customer agrees to use VoIP Services only for lawful purposes and in accordance with this Agreement. The following uses are strictly prohibited:

• Fraudulent or deceptive practices, including robocalling, spoofing caller ID in a manner that misleads recipients, or engaging in telemarketing without required consent or in violation of the Telephone Consumer Protection Act (TCPA) or applicable state law.
• Transmission of unsolicited communications in violation of applicable spam, CAN-SPAM, TCPA, or TRACED Act regulations.
• Use of services for illegal activities, including but not limited to harassment, stalking, threats, or the facilitation of criminal activity.
• Resale of VoIP Services to third parties without express written authorization from Cannon VoIP.
• High-volume automated calling or dialing that exceeds normal business use patterns without prior written authorization.
• Use of services in any way that interferes with or degrades the network quality, availability, or performance for other customers.
• Circumventing network security, attempting unauthorized access to Cannon VoIP systems, or reverse-engineering the platform.
• Cloning or imitating any person's voice without that person's written consent.
• Creating or distributing deepfakes, or using AI features to impersonate any person or business in a deceptive way.
• Using AI-generated or artificial voices in outbound calls without the prior express consent required by the TCPA, as confirmed by the FCC's 2024 ruling on AI-generated voices.
• Failing to disclose the use of AI to callers or other parties where applicable law requires disclosure.

The AI receptionist, live interpreter, and other AI features are not designed or permitted for emergency, medical triage, or life-safety use.

Cannon VoIP reserves the right to immediately suspend or terminate services for any violation of this Acceptable Use Policy. Customer remains financially responsible for all service charges incurred prior to termination, including charges resulting from unauthorized use.

6. Service Level and Uptime

Uptime Commitment. Cannon VoIP commits to 99.99% monthly uptime for its hosted VoIP platform, backed by service credits. In the event of service disruptions attributable to Cannon VoIP's infrastructure, Cannon VoIP will make commercially reasonable efforts to restore service promptly. Cannon VoIP will provide advance notice of scheduled maintenance that may impact service availability.

Downtime. "Downtime" means time during which the platform is unavailable to place or receive calls. Downtime does not include unavailability caused by: scheduled maintenance for which Cannon VoIP gave notice; Customer's Internet service, power, or equipment, configuration, or network; carrier or other third-party outages outside Cannon VoIP's network; force majeure events (Section 3.21); suspension of Services for cause, including non-payment or violation of this Agreement; or beta or preview features (Section 5.30).

Service Credits. If Cannon VoIP does not meet the uptime commitment in a month, Customer may request a service credit by contacting support@cannonvoip.com within thirty (30) days after the incident. Requests made after that period are not eligible. The service credit equals the monthly recurring fee for the affected Services, prorated for the duration of the Downtime (for example, Downtime of four (4) hours in a thirty (30) day month equals 4/720 of that month's fee for the affected Services). Total service credits for any calendar month will never exceed the monthly recurring fee for the affected Services for that month. Cannon VoIP determines the duration of Downtime from its own monitoring records. Service credits are applied to future invoices, have no cash value, and are separate from refunds of prepaid months under Section 5.10. SERVICE CREDITS ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR OUTAGES AND SERVICE INTERRUPTIONS.

7. Call Recording and Compliance

Cannon VoIP's call recording feature records telephone calls, and video meetings may also be recorded. Customer is solely responsible for compliance with all applicable federal, state, and local laws governing the recording of telephone conversations and video meetings, including but not limited to state wiretapping and eavesdropping statutes, which may require that all parties to a call consent to being recorded ("two-party consent" or "all-party consent" states).

Cannon VoIP can play a "this call may be recorded" notice that follows state consent laws. This notice is provided as a convenience only. Customer remains solely responsible for obtaining any consent to recording that applicable law requires, whether or not the notice is turned on.

Customer agrees to indemnify and hold harmless Cannon VoIP from any claims, penalties, fines, or damages arising from Customer's failure to comply with applicable call and meeting recording laws. Cannon VoIP makes no representations or warranties regarding the legal compliance of call recording in any particular jurisdiction. Customer should consult legal counsel before enabling or using call recording features.

8. Emergency Services (E911) & Other Relevant 3-Digit Dialing

IMPORTANT NOTICE REGARDING E911 LIMITATIONS: VoIP E911 services differ from traditional landline 911 services. Customer should carefully read and understand the following limitations before using Cannon VoIP services as a primary phone service:

• E911 services are available only if Customer has registered a valid physical address for each VoIP device or line. It is Customer's sole responsibility to ensure that all registered E911 addresses are accurate and up to date.
• If Customer's device is moved to a different location, the E911 dispatch location may not reflect the actual physical location of the caller unless Customer has updated the registered address.
• E911 services may not function during a power outage or Internet service disruption at Customer's site.
• 911 calls and 933 test calls continue to work on suspended accounts, including accounts suspended for non-payment.
• Termination of service ends all service, including 911 calling, on Cannon VoIP phones and apps, as described in Section 5.10.
• VoIP E911 calls may be routed to a general PSAP (Public Safety Answering Point) administrative line rather than the local emergency dispatch center, and automatic location information may not be transmitted.
• Cannon VoIP strongly recommends that customers maintain an alternative means of accessing emergency services, such as a traditional landline or cellular phone.

By activating VoIP Services, Customer acknowledges the E911 limitations described above and accepts responsibility for ensuring that all end users of the service are aware of these limitations. Cannon VoIP shall not be liable for any inability to make emergency calls due to the limitations described herein. 988 and 711 Routing Support: In accordance with FCC regulations, Cannon VoIP supports direct routing to the 988 Suicide & Crisis Lifeline and 711 Telecommunications Relay Services (TRS). These critical service calls are routed based on standard network protocols; however, just like standard E911, their functionality depends entirely on an active Internet connection, local power availability, and a properly configured account. Cannon VoIP shall not be liable for any failure to connect to 988 or 711 services due to local network or power failures.

911 Liability Protection. To the fullest extent permitted by law, including 47 U.S.C. 615a, Cannon VoIP and its suppliers have the same immunity and protection from liability for 911 and E911 service as wireless carriers. Customer acknowledges the 911 limitations described in this Section 5.8, including that 911 may not work during a power or Internet outage at Customer's site, that emergency responders may be sent to the wrong location if a registered address is incorrect, and that 911 calls from a phone or app used away from its registered address may not reach the correct emergency center or show the correct location. Customer will defend, indemnify, and hold harmless Cannon VoIP from all claims by Customer's users related to 911 or E911, as set out in Section 3.20.

9. Billing and Monthly Service Fees

VoIP Services are billed on a monthly basis unless otherwise specified in Customer's service quote. Monthly service fees are charged in advance. Usage-based charges, such as international calling and any other usage-based charges shown on Customer's quote or on Cannon VoIP's published pricing, are billed in arrears based on actual usage. Recurring prices include all regulatory fees, surcharges, and taxes on the voice services, as described in Section 3.7. Cannon VoIP may adjust pricing for VoIP Services by emailing Customer's account administrators at least thirty (30) days before the change takes effect, as described in Section 8.11. Continued use of services after a pricing change takes effect constitutes acceptance of the revised pricing; Customer may instead cancel at any time under Section 5.10.

Customer is responsible for all charges incurred on their account, including charges resulting from unauthorized access to their account or unauthorized use of their credentials. Customer must notify Cannon VoIP immediately upon discovering any unauthorized account access.

9A. Data Backup Responsibility

Customer is solely responsible for backing up and exporting all data, including call recordings, voicemails, SMS/MMS messages, and call detail records. Cannon VoIP is not a data backup service. After service ends, Customer has thirty (30) days to export its data, after which all Customer data is deleted, as described in Section 5.10. After that period, Cannon VoIP has no obligation to retain or provide copies of Customer data, except where Section 5.10 requires preservation under a court order, subpoena, or law-enforcement preservation request.

10. Service Suspension and Termination

Cannon VoIP may suspend or terminate any or all Services immediately, at any time, for any reason or no reason, with or without notice. Without limiting this right, examples of reasons Cannon VoIP may suspend or terminate Services include:

• Non-payment of invoices as described in Section 4 of these Terms and Conditions.
• Violation of this Agreement, including the Acceptable Use Policy.
• Fraudulent, unlawful, or abusive use of the platform.
• Abusive, threatening, or harassing conduct toward Cannon VoIP staff, contractors, or partners.
• Failure to complete identity verification (KYC) as described in Section 5.24.
• Legal, regulatory, or law-enforcement reasons.
• Risk to the network, other customers, or the public.

Cannon VoIP does not require fixed-term contracts for standard VoIP service. Service agreements are month-to-month unless otherwise specified in writing, and are subject to the Auto-Renewal and Monthly Billing terms in Section 3 of these Terms and Conditions. Customer may cancel services at any time, and no notice period is required. Cannon VoIP requests thirty (30) days' notice as a courtesy, but Customer is not obligated to give it.

Refunds and Proration. When service ends, whether Customer cancels or Cannon VoIP terminates, and whatever the reason, any full months Customer prepaid beyond the current month are refunded. VoIP-HYBRID-1 managed appliance fees are not monthly fees and are refundable only as stated in Section 5.11B; the annual platform fee is non-refundable and is not prorated. The current month is prorated only if service ends on or before the seventh (7th) day of that month; if service ends after the seventh (7th) day, the current month is not prorated. Outstanding balances and charges already incurred remain due.

Phone Numbers. Cannon VoIP never blocks or delays a valid port-out request, including when Customer owes a balance. After service ends, Customer's numbers are held for porting for ninety (90) days, after which they may be released back to the carrier or the market. Port-out PINs, port-out request forms, and gaining-carrier fees are governed by Section 5.4.

Customer Data. Customer has thirty (30) days after service ends to export its data, and the portal offers a full account export. After thirty (30) days, all Customer data is deleted, except the account, billing, tax, call detail, and identity verification records Cannon VoIP must keep by law, as described in Section 1.6. Deleted data ages out of backups within ninety (90) days after deletion. A legal hold placed by Customer does not extend this period; Customer must also export any data under its own legal hold within the thirty (30) days. As an exception, when Cannon VoIP receives a court order, subpoena, or law-enforcement preservation request, Cannon VoIP preserves the covered data for at least one (1) year, for longer if specifically requested, or for the duration of the case plus one (1) year, whichever is longest. Cannon VoIP is not responsible for data that Customer does not export within the thirty (30) day period.

911 Service Ends. Termination or cancellation ends all service, including 911 calling, on Cannon VoIP phones and apps. Cannon VoIP will send written notice to the account's administrators that 911 will stop working when service ends. Customer must arrange another way to call 911 before service ends, and Customer acknowledges this.

11. Hardware and Equipment

IP phones, VoIP adapters, and other hardware sold by Cannon VoIP are subject to the Return and Refund Policy in Section 2 of these Terms and Conditions. Phones and adapters sold by Cannon VoIP are purchased and owned outright by Customer. Cannon VoIP does not lease or rent phones or adapters. When service ends, Cannon VoIP removes its configuration from Customer's phones and adapters, and Customer consents to their factory reset and de-provisioning. The VoIP-HYBRID-1 managed appliance is not sold to Customer and is governed exclusively by Section 5.11B.

Customer is responsible for ensuring that their on-site network equipment (routers, switches, cabling, firewalls) is compatible with and properly configured for VoIP traffic. Cannon VoIP may provide network assessment services as a separate billable engagement. Cannon VoIP is not responsible for VoIP quality issues caused by Customer's network infrastructure.

11A. Minimum Network Standards

VoIP Services require a highly stable, low-latency broadband Internet connection with adequate symmetrical bandwidth. Customer acknowledges that local network issues, including but not limited to packet loss, high jitter, improper firewall configurations, internal double-NAT environments, or local network congestion, will directly degrade voice quality. Customer agrees that it is solely responsible for ensuring its local IT infrastructure meets Cannon VoIP's minimum requirements, which includes explicitly disabling SIP ALG (Application Layer Gateway) on all on-site routers and firewalls. Cannon VoIP's technical support is strictly limited to verifying the functionality of our hosted platform and cloud infrastructure; troubleshooting local network topology, running internal ethernet drops, or configuring third-party firewalls remains the sole financial and operational responsibility of the Customer or their designated Managed Service Provider (MSP).

11B. VoIP-HYBRID-1 Managed Appliance

Description. The VoIP-HYBRID-1 is an optional managed appliance: an on-site server that Cannon VoIP deploys at Customer's location to work with the VoIP Services. It is typically used by organizations with 500 or more extensions. Each unit supports 2,500 extensions. Cannon VoIP recommends deploying at least one unit more than Customer needs, so that Customer has a primary unit and a backup unit. If Customer's site cannot reach Cannon VoIP's cloud, the managed appliance keeps on-site service running, although AI processing pauses until the connection returns. If a unit fails, devices fail over to Cannon VoIP's cloud. A copy of Customer data is stored on each unit at Customer's site.

Fees. For each unit, Customer pays: (i) an appliance fee of $2,650, which is refunded if the unit is returned to Cannon VoIP unused within seven (7) days of delivery, and is non-refundable after that; (ii) an installation fee of $850, which covers the unit's first year on the platform and is non-refundable once installation has been performed; and (iii) starting in the second year, a platform fee of $850 per unit per year, billed annually. The annual platform fee is non-refundable, including when service ends partway through a year for any reason, and is not prorated. Payment of these fees does not transfer title to any unit to Customer.

Title and Software. Title to each unit remains with Cannon VoIP at all times until Cannon VoIP's software has been removed from the unit and the $1 buyout described below is complete. Until then, each unit is Cannon VoIP property held by Customer. The software on each unit is proprietary to Cannon VoIP and is licensed for use with the VoIP Services only; it is not sold. Customer may not copy, extract, modify, reverse-engineer, sell, transfer, pledge, or encumber any unit or its software, and may not allow anyone else to do so. Customer must notify Cannon VoIP before relocating a unit to a different site.

Operation and Remote Access. Customer must keep each unit powered on and connected for as long as Customer has service, so that Cannon VoIP can synchronize, update, and remotely manage it. Customer consents to Cannon VoIP's remote access to each unit for management, repair, updates, and removal of Cannon VoIP's software.

Labeling. Each unit carries a label identifying it as Cannon VoIP property. Customer must not remove or obscure the label.

Warranty and Service Life. Each unit is covered by a one (1) year warranty. If a unit fails during the warranty period, Cannon VoIP replaces it with no appliance fee. After the warranty period, a failed unit must be returned to Cannon VoIP, and Cannon VoIP provides a replacement unit at forty percent (40%) off the then-current appliance fee. Each unit has a service life of ten (10) years. After ten (10) years, or on failure, a replacement unit is required to continue on-site service. Customer pays shipping to Cannon VoIP, and Cannon VoIP pays shipping back to Customer.

End of Service. When service ends for any reason, whether ended by Customer or by Cannon VoIP, Cannon VoIP removes all users and data from each unit. Customer must then do one of the following for each unit:

• (a) Keep the unit powered on and online for fourteen (14) days after Cannon VoIP has removed all users and data from it, so that Cannon VoIP can remotely remove its software; or
• (b) Ship the unit to Cannon VoIP, at Customer's shipping cost, within seven (7) days after service ends, so that Cannon VoIP can remove its software.

Once Cannon VoIP's software has been removed from a unit, Customer may buy that unit's hardware for $1, at which point title to that unit passes to Customer. If Customer shipped the unit to Cannon VoIP, Cannon VoIP ships it back to Customer at Cannon VoIP's cost.

Default. If Customer has done neither (a) nor (b) by the end of the fourteen (14) day period, Customer is in default starting the next day. On default: (i) Customer permanently forfeits the $1 buyout right, and each unit remains Cannon VoIP property; (ii) when Cannon VoIP recovers a unit, Cannon VoIP keeps it and will not return it to Customer; (iii) Customer must immediately return each unit to Cannon VoIP; and (iv) Customer must pay all costs of recovery, including travel, labor, shipping, collection costs, legal and court costs, and attorneys' fees. Customer may not pay a fee in place of returning a unit.

Recovery. Customer grants Cannon VoIP and its agents the right to enter Customer's premises during normal business hours, with at least twenty-four (24) hours' notice, to recover any unit. Customer agrees that Cannon VoIP may involve law enforcement and may seek a court order, including a writ of sequestration or injunctive relief, to recover its property. Cannon VoIP will carry out any recovery without breach of the peace.

Lost or Destroyed Units. The only exception to Customer's obligation to return a unit is where Customer certifies in writing, signed by an authorized officer of Customer, that the unit was destroyed or lost, and states the circumstances. In that case, Customer must pay $4,500 per unit as liquidated damages, which the parties agree is a reasonable estimate of Cannon VoIP's losses and not a penalty, and Customer is liable for all damages arising from any access to, copying of, or misuse of Cannon VoIP's software or data on the unit by anyone. A false certification is a material breach of this Agreement, and Cannon VoIP may pursue all remedies available to it.

Survival and Successors. The obligations in this Section 5.11B survive termination of this Agreement and any bankruptcy, insolvency, dissolution, sale or transfer of Customer's business or assets, or assignment. They bind Customer's successors, assigns, receivers, trustees, and purchasers. Customer must notify any trustee, receiver, purchaser, or successor in writing that each unit is Cannon VoIP property. Cannon VoIP may perform remote software removal whenever a unit next connects.

12. Configuration and Administrator Responsibilities

Cannon VoIP will provide initial configuration of the hosted PBX environment as outlined in the Customer's service quote or onboarding documentation. After initial setup, Customer is responsible for the ongoing management of their phone system, including adding and removing extensions, modifying call routing, updating voicemail greetings, and managing user access, unless a managed services agreement is in place.

Customer is responsible for maintaining the security of their VoIP portal credentials. Customer must immediately notify Cannon VoIP of any suspected unauthorized access to their VoIP portal. Cannon VoIP is not liable for fraudulent calls or toll fraud resulting from compromised Customer credentials or insecure Customer configurations.

13. International Calling and Toll Fraud

International calling capabilities may be enabled or restricted on Customer's account based on their service plan and account standing. Customers with international calling enabled are solely responsible for all international call charges. In the event of suspected toll fraud, Cannon VoIP may suspend international calling or the entire account without prior notice to mitigate financial exposure. Customer remains responsible for all charges incurred prior to detection and suspension.

Cannon VoIP strongly recommends that customers enable account-level call blocking for countries they do not conduct business with and use strong, unique passwords for all VoIP portal and SIP device credentials. Toll fraud is a serious industry-wide threat and can result in significant financial liability to Customer.

14. Regulatory Compliance

Customer is solely responsible for ensuring that their use of Cannon VoIP's services complies with all applicable federal, state, and local laws and regulations, including but not limited to:

• FCC regulations governing the use of telecommunications services.
• TCPA (Telephone Consumer Protection Act) requirements for outbound calling and texting.
• TCPA, consent, and do-not-call requirements for outbound campaigns placed through the power dialer. Federal rules set 8:00 AM to 9:00 PM in the called party's local time as the outer limit for telemarketing calls. Many states set stricter limits; for example, Texas permits telemarketing calls only from 9:00 AM to 9:00 PM, and from noon to 9:00 PM on Sundays. Customer must follow the stricter rule wherever it applies. The platform restricts power dialer calls to between 8:00 AM and 9:00 PM in the lead's local time, but this window does not guarantee compliance and does not relieve Customer of its own compliance obligations.
• CAN-SPAM Act requirements for email sent through the built-in CRM and email sequences, as described in Section 5.15.
• HIPAA requirements if VoIP Services are used in connection with protected health information. Customer must contact Cannon VoIP to discuss HIPAA-compliant configurations and execute any required Business Associate Agreement (BAA).
• State telemarketing and do-not-call regulations.
• STIR/SHAKEN caller ID authentication framework requirements.
• Any other applicable telecommunications regulations in Customer's jurisdiction.

Cannon VoIP holds an FCC FRN (Filer Registration Number) 0034115378 and is registered with the FCC. However, Cannon VoIP makes no representations that the Customer's specific use of VoIP Services complies with all laws applicable to Customer's industry or operations. Customer should consult legal counsel for guidance on regulatory compliance specific to their business.

15. SMS and Business Messaging Compliance

SMS, Business Messaging, and A2P 10DLC Compliance: If Customer uses Cannon VoIP's SMS/MMS business messaging services, Customer must comply with all applicable regulations, including the TCPA, CTIA messaging guidelines, and stringent US mobile carrier requirements.

Customer explicitly acknowledges that US mobile carriers enforce A2P 10DLC (Application-to-Person 10-Digit Long Code) registration rules. Customer is solely responsible for providing complete, accurate, and verifiable business details required for 10DLC brand and campaign registration. Customer agrees to pay all associated registration, vetting, registry maintenance, and campaign submission fees.

10DLC registration is required before Customer can send text messages from local numbers. Texts from local numbers, including missed-call text back and AI receptionist texts, wait for carrier approval of Customer's registration before they are sent. When a recipient replies STOP, UNSUBSCRIBE, or QUIT, that recipient is opted out of every number Customer's business texts from. A reply of START or UNSTOP opts the recipient back in.

Cannon VoIP reserves the right to immediately suspend or terminate SMS/MMS capabilities without notice if a Customer's messaging campaign is rejected, suspended, or flagged as non-compliant or spam by The Campaign Registry (TCR), mobile carriers, or upstream/downstream providers. Customer is solely responsible for all fines, penalties, or carrier-enforced pass-through fees resulting from non-compliant or unvetted messaging. Customer must provide a clear and compliant opt-out mechanism (e.g., "Reply STOP to cancel") for all outward messaging.

TCPA Warranties and Total Indemnification: Customer explicitly warrants and covenants that it has obtained prior express written consent from all message recipients prior to initiating any text or multimedia messages through Cannon VoIP's platform, in strict accordance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. Customer acknowledges that it acts as the sole "initiator" and "sender" of such messages. Customer agrees to fully defend, indemnify, and hold harmless Cannon VoIP, its wholesale carriers, and its upstream providers against any and all third-party claims, regulatory enforcement actions, statutory fines, or class-action lawsuits arising out of or relating to unauthorized, unsolicited, or non-compliant text messages sent via Customer's account.

Prohibition on Purchased Leads and Quiet Hour Restrictions: Customer explicitly warrants that all messaging and outbound automated calling utilizing Cannon VoIP systems strictly follows Cannon VoIP's one-to-one consent requirement, which applies as a condition of service whether or not applicable law requires it. The use of bought, rented, third-party generated, or aggregated marketing lead lists is strictly prohibited; consent must have been provided directly and explicitly by the recipient to the Customer's specific business brand. Furthermore, Customer agrees to strictly respect recipient local time zones and covenants that no automated commercial, telemarketing, or promotional text messages or outbound interactive calls shall be transmitted outside the hours permitted by law. Federal rules set 8:00 AM to 9:00 PM in the recipient's local time as the outer limit, and Customer must follow any stricter state rules, such as Texas's limits of 9:00 AM to 9:00 PM, and noon to 9:00 PM on Sundays. Failure to maintain direct consent records or violating localized quiet hours constitutes an immediate material breach, allowing Cannon VoIP to permanently terminate SMS/MMS and outbound dialer capabilities without a cure period.

Email Marketing (CAN-SPAM): If Customer sends commercial email through the built-in CRM or email sequences, Customer is solely responsible for complying with the CAN-SPAM Act and applicable state law. This includes using accurate header and sender information, including a valid physical postal address, providing a working unsubscribe mechanism and honoring unsubscribe requests within ten (10) business days, and giving notice of email open and click tracking where law requires.

16. Data and Communications Privacy

Cannon VoIP processes Customer's communications data, including call metadata, voicemail, call recordings, and messages, in accordance with the Privacy Policy in Section 1 of these Terms and Conditions and applicable law. Customer is responsible for informing their employees, callers, and other users of the system about any monitoring, recording, or data retention practices in use on their account, in compliance with applicable law.

17. Intellectual Property

All software, platforms, interfaces, documentation, and technology provided by Cannon VoIP in connection with VoIP Services are the proprietary intellectual property of Cannon VoIP or its licensors. Customer receives a limited, non-exclusive, non-transferable license to use such technology solely for the purpose of accessing and using VoIP Services during the term of their service agreement. Customer may not copy, reverse engineer, decompile, or create derivative works based on any Cannon VoIP technology or platform.

18. Service Modifications

Cannon VoIP reserves the right to modify, update, or discontinue any feature, component, or aspect of VoIP Services. For material changes, Cannon VoIP emails Customer's account administrators at least thirty (30) days before the change takes effect. Changes required by law or regulation may take effect immediately, and Cannon VoIP will still send an email notice. Continued use of VoIP Services after the effective date of a change constitutes Customer's acceptance of the modified services; Customer may instead cancel at any time under Section 5.10. See also Section 8.11.

Any statement by Cannon VoIP about feature request turnaround, such as "most feature requests ship in under four weeks," is a goal and not a commitment. Cannon VoIP does not guarantee that any feature request will be built or delivered, or delivered by any particular date.

19. Disclaimer of Warranties for VoIP Services

EXCEPT FOR THE SERVICE LEVEL COMMITMENT IN SECTION 5.6 AND THE VOIP-HYBRID-1 WARRANTY IN SECTION 5.11B, VOIP SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CANNON VOIP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CANNON VOIP DOES NOT WARRANT THAT VOIP SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES. CANNON VOIP DOES NOT WARRANT THAT VOIP SERVICES ARE SUITABLE FOR USE IN ANY HIGH-RISK ENVIRONMENT, INCLUDING LIFE SUPPORT, MEDICAL DEVICES, OR EMERGENCY RESPONSE SYSTEMS, BEYOND THE E911 FUNCTIONALITY DESCRIBED IN SECTION 5.8.

20. Dealer and Reseller Partners

Cannon VoIP offers VoIP Services through authorized dealer and reseller partners as part of its Partner Program. Dealers and resellers are not agents of Cannon VoIP and have no authority to modify these Terms and Conditions, make representations on behalf of Cannon VoIP, or bind Cannon VoIP to any obligation not expressly stated in a written agreement. End customers onboarded through a dealer or reseller partner are bound by these Terms and Conditions in the same manner as direct customers. The relationship between Cannon VoIP and its dealer or reseller partners is governed exclusively by a separate Dealer Agreement executed between the parties. In the event of any conflict between a dealer's representations and these Terms and Conditions, these Terms and Conditions shall control.

21. MLTS and Multi-Line Compliance (Kari's Law & Ray Baum's Act)

Customer acknowledges that federal laws mandate strict emergency dialing configurations for Multi-Line Telephone Systems (MLTS). The Cannon VoIP platform permits users to dial 911 directly, without dialing a prefix (such as "9") to reach an outside line (Kari's Law), and Customer shall not configure any local network, on-site equipment, or phone setting in a manner that prevents such direct dialing. Customer remains solely responsible for providing and maintaining accurate, detailed "dispatchable location" data (including specific building, floor, suite, or room numbers where applicable) for every active telephone number, device, or endpoint, and for keeping such 911 address information current whenever a number, device, or user changes location, to ensure public safety officials can precisely locate a caller (Ray Baum's Act). Cannon VoIP shall not be held liable for emergency routing failures resulting from Customer's failure to provide or keep current accurate dispatchable location data or from improper outbound dialing configurations made by Customer.

22. Caller ID (CNAM) and Outbound Spoofing Restrictions

Customer explicitly agrees that it will not configure, pass, or transmit outbound Caller ID (CNAM) information for any phone number that is not assigned to Customer's account and that Customer is not otherwise authorized to use. Customer acknowledges that Cannon VoIP actively participates in the STIR/SHAKEN caller ID authentication framework and reserves the right to token-verify, mathematically sign, or block any outbound traffic that fails caller identity authentication. Any intentional attempt to pass fraudulent or unassigned Caller ID information shall be deemed an immediate material breach of this Agreement and will result in instant account termination without prior notice.

23. Automated Security Mitigations and IP Lockouts

To defend our network against unauthorized brute-force registration attempts and dictionary attacks, Cannon VoIP utilizes automated infrastructure firewalls that monitor traffic anomalies. Customer acknowledges and accepts that Cannon VoIP's automated systems may block source IP addresses that exhibit abusive behavior, including password guessing, scanning, or repeated submission of incorrect credentials. These automated measures are designed so that office networks from which Customer's users have successfully signed in are not blocked. Customer may, at its option, restrict sign-in to the Cannon VoIP customer portal to its office networks by configuring an IP allow-list. Customer agrees that any automated service disruption caused by a local security failure, password leak, or endpoint compromise is entirely the financial and operational responsibility of the Customer.

24. FCC "Know Your Customer" (KYC) Identity Verification Compliance

In accordance with Federal Communications Commission (FCC) regulations aimed at preventing illegal robocalling, caller ID spoofing, and telecommunications fraud, Cannon VoIP enforces mandatory "Know Your Customer" (KYC) screening protocols. Prior to service activation or the assignment/porting of any telephone numbers, Customer agrees to provide complete, accurate, and verifiable identity verification records. This may include, but is not limited to, official corporate formation documents, state-issued certificates of good standing, proof of a physical commercial presence (no P.O. boxes or un-nested virtual offices), and the specific intended commercial use case of the network. Cannon VoIP reserves the right to immediately delay provisioning, suspend active accounts, or reject service engagements if a Customer fails to clear identity verification or exhibits risk-based anomalies during verification. Pursuant to federal mandates, Cannon VoIP will securely retain all onboarding identity records for a minimum period of four (4) years following the termination of the service relationship.

25. Cloud Fax & Voicemail-to-Email Security Disclaimer

Customer explicitly acknowledges and agrees that Cannon VoIP's automated digital media delivery features, specifically Fax-to-Email, Email-to-Fax, and Voicemail-to-Email (audio attachments/notifications), rely heavily on the public internet and third-party email infrastructure to transmit documents and recordings. Cannon VoIP acts strictly as a passive conduit for these media transmissions. The moment a digital fax or voicemail file is dispatched from Cannon VoIP's cloud infrastructure to Customer's designated email inbox, or when an outbound fax is initiated via email, the security, encryption, and privacy of that data depend entirely on Customer's own email hosting provider (e.g., Microsoft 365, Google Workspace) and local network environment. Cannon VoIP exercises zero control over, and completely disclaims any liability for, third-party email interceptions, unauthorized inbox access, unencrypted transport protocols (e.g., a lack of enforced TLS), or data breaches occurring on Customer's mail servers. If Customer handles highly sensitive, regulated, or confidential information (such as HIPAA-protected health data or financial records), Customer is solely responsible for consulting with their own Managed Service Provider (MSP) or IT professionals to ensure their email infrastructure is properly hardened, encrypted, and compliant.

26. Subpoenas, Law Enforcement Compliance, and Legal Process Fees

As an interconnected VoIP provider, Cannon VoIP complies with the Communications Assistance for Law Enforcement Act (CALEA) and all valid legal requests from government agencies, law enforcement, or civil litigants. Cannon VoIP reserves the right to disclose customer account records, call logs (CDRs), billing history, or media content (including voicemails and call recordings) without prior notice to the Customer when presented with a valid subpoena, search warrant, court order, or statutory equivalent. Customer hereby releases Cannon VoIP from any and all liability, claims, or damages arising out of or relating to our compliance with a legally binding government or judicial mandate.

To offset the administrative, legal, and engineering costs associated with locating, reviewing, extracting, and processing data for legal compliance, Cannon VoIP reserves the right to assess administrative processing fees. Except where prohibited by law, these fees will be billed directly to the Customer (if the request relates to an investigation of the Customer's account) or to the requesting party. Standard fees include a $150.00 base administrative intake fee, plus $100.00 per hour for engineering and data extraction labor, and $0.50 per page for physical document production.

27. High-Risk Use

Certain industries (including but not limited to debt collection, payday lending, adult services, cannabis, or high-volume outbound telemarketing) may require additional vetting, restricted features, or may be prohibited. Cannon VoIP reserves the right to decline or limit service to such industries.

28. VoIP Limitation of Liability

CANNON VOIP'S LIABILITY FOR VOIP SERVICES IS LIMITED AS SET OUT IN SECTION 8.6 (LIMITATION OF LIABILITY), INCLUDING FOR OUTAGES, 911 CALL FAILURES, AND CLAIMS ARISING FROM CANNON VOIP'S OWN NEGLIGENCE.

29. API Keys, Webhooks, and Connected AI Assistants

API keys are credentials. Customer must keep its API keys secure and must revoke any key that may have been exposed. Customer is responsible for all actions taken through its API keys, webhooks, integrations, and connected AI assistants, including assistants connected through the Model Context Protocol (MCP), as if those actions were taken by Customer's own users. Cannon VoIP may set rate limits, and may suspend or revoke any API key or connection to protect the Services, Customer, or others. Destinations that Customer chooses to send data to, including webhook receivers, outside CRMs, integrations, and AI assistants, are outside Cannon VoIP's control and responsibility. Data that Customer sends outside the Services through these tools is outside the scope of Cannon VoIP's Business Associate Agreement and HIPAA obligations.

30. Customer Content, Feedback, and Beta Features

Customer Content. Customer owns its content and data. Customer grants Cannon VoIP a limited, non-exclusive license to host, process, transmit, and display Customer content and data only to provide and improve the Services and to comply with law.

Feedback. If Customer gives Cannon VoIP suggestions, ideas, or other feedback about the Services, Cannon VoIP may use that feedback freely, without any obligation to Customer.

Beta and Preview Features. Beta and preview features are provided "as is," may change or end at any time, and are excluded from the service level commitment in Section 5.6.

31. Branded Calling and RCS

Display of Customer's business name, logo, call reason, and branded (RCS) messages depends on carriers and on each recipient's device and settings. Cannon VoIP does not guarantee that branded information will display on any call or message. Customer must ensure that all brand information it provides is accurate and that Customer is authorized to use it.

32. Live Answering Service

Live answering agents follow the scripts and instructions that Customer provides. Customer is responsible for the content of its scripts and instructions. Cannon VoIP is not liable for the content of messages taken, for missed instructions, or for decisions made by callers. The live answering service is not designed or permitted for medical, emergency, or life-safety triage.

33. On-Site Installation

Except for the VoIP-HYBRID-1 installation fee in Section 5.11B, on-site installation is provided free of charge at locations within approximately one and one-half (1.5) hours of Dallas/Fort Worth International Airport. Travel fees may apply to locations farther away and will be quoted in advance.

On-Site Emergency Service. For locations within approximately one and one-half (1.5) hours of Dallas/Fort Worth International Airport, Cannon VoIP offers on-site emergency service. On-site emergency service is billed separately at rates Cannon VoIP provides on request, is subject to technician availability, and does not include a guaranteed arrival time. Remote support is available 24/7/365 for urgent issues.

Accessibility Statement

Last Updated: June 23, 2026

Cannon VoIP is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). Cannon VoIP has conducted an accessibility review of its website and has remediated any issues identified during that review.

1. Software Recommendations and Settings

We recommend using the most current version (or the version released just prior to) of manufacturer's assistive technology applications, along with a current version of the browsers listed below. Please visit the individual manufacturer's website for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.

2. Screen Reader Applications

The following browser and screen reader application pairings are recommended for the best customer experience:

• Chrome and JAWS
• Mozilla Firefox and NVDA
• Chrome and TalkBack for Android devices
• Safari and VoiceOver for iOS and macOS devices

3. Recommended Settings

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

• Special characters: If required by your screen reading application, enable settings to automatically read any of these special characters: @, #, $, &, ', ", /, |, _, { }, [] and words with tilde or grave accented characters.
• Symbols: If required by your screen reading application, enable settings to automatically read these symbols: +, -, =, *, %, ^, ( ), < and >.

4. Supported Browsers

We recommend using the most current version (or the version released just prior to) of Chrome, Firefox, Safari, or Microsoft Edge.

5. Send Us Accessibility Feedback

If you are a person with a disability and would like to send us feedback about accessibility at Cannon VoIP, email legal@cannonvoip.com. Please do not include personal information. If you encounter an accessibility issue, specify the web page, and we will make all reasonable efforts to make that page accessible for all users.

6. Accessibility Contact Information

Legal: legal@cannonvoip.com
Billing: billing@cannonvoip.com
Support: support@cannonvoip.com
Phone: 817-973-1570
Address: Cannon VoIP LLC, 4108 Amon Carter Blvd Ste 208, Fort Worth, TX 76155

Internet Circuit and Broadband Service Policy

Last Updated: October 5, 2026

Cannon VoIP offers two kinds of Internet service:

• Carrier-Provided Internet. Cannon VoIP acts as a sales agent for national and regional Internet service providers ("carriers"). For carrier-provided Internet, the carrier is the provider of record, delivers the service, and bills Customer directly under the carrier's own terms. Cannon VoIP may receive compensation from the carrier. Cannon VoIP acts as Customer's single point of contact for ordering, coordination, and support, but does not own, operate, or maintain the carrier's network. Sections 7.1 through 7.8 apply to carrier-provided Internet.
• Cannon VoIP Cellular Internet. Cannon VoIP's own cellular Internet service is provided and billed directly by Cannon VoIP under these Terms and Conditions, as described in Section 7.9.

1. Circuit Procurement and Provider Relationship

Cannon VoIP will present available Internet service options based on Customer's location, bandwidth requirements, and budget. While Cannon VoIP assists in identifying and ordering circuits, the Internet service provider (ISP) is solely responsible for installation, service delivery, network performance, and ongoing support of the circuit itself. Customer acknowledges that Cannon VoIP makes no guarantees regarding availability, pricing, installation timelines, or service quality of any third-party Internet provider.

2. Carrier Contracts and Direct Provider Agreements

Carrier-provided Internet is governed by the carrier's own terms, and some circuits require Customer to enter into a direct service agreement or term contract with the carrier. The carrier's terms and any carrier contract are strictly between Customer and the carrier. Cannon VoIP is not a party to any carrier service agreement and assumes no liability for the terms, obligations, early termination fees, or enforcement provisions contained within any carrier contract. Customer is solely responsible for reviewing, understanding, and complying with all carrier contract terms prior to signing. Cannon VoIP strongly recommends that Customer retain a copy of any carrier agreement executed in connection with Internet service procurement.

3. Dedicated vs. Non-Dedicated (Shared) Circuits

Internet circuits fall into two general categories, and Customer should understand the distinction before ordering:

Dedicated Circuits: A dedicated circuit provides Customer with a fixed, guaranteed bandwidth allocation that is not shared with other users. Dedicated circuits are typically offered via fiber-based services such as Dedicated Internet Access (DIA) and are recommended for businesses with consistent high-bandwidth demands, latency-sensitive applications such as VoIP, or mission-critical operations. Dedicated circuits generally involve term contracts and higher monthly costs.

Non-Dedicated (Shared) Circuits: A shared or non-dedicated circuit provides bandwidth from a pool shared among multiple subscribers in the same service area. Speeds may vary based on network congestion, time of day, and local demand. Shared circuits include most standard business cable, DSL, and fiber-to-the-premises broadband products. While cost-effective, shared circuits may experience variable performance during peak usage periods. Cannon VoIP does not guarantee VoIP service quality on non-dedicated circuits and is not liable for voice quality degradation attributable to a shared Internet connection.

Customer acknowledges that it is their responsibility to select the appropriate circuit type for their operational needs. Cannon VoIP may make recommendations but is not liable for performance issues resulting from Customer's choice of a non-dedicated circuit.

4. Carrier-Provided Internet Cancellation Fee

A flat cancellation and administrative processing fee of $125.00 will be assessed by Cannon VoIP any time a Customer cancels an Internet circuit order, regardless of whether the circuit has been installed, is pending installation, or is still in the provisioning or processing stage with the carrier. This fee applies only to orders for carrier-provided Internet circuits that Cannon VoIP arranges. It does not apply to Cannon VoIP Cellular Internet (Section 7.9).

This fee is triggered at the moment Customer agrees to place the circuit order, regardless of the format in which that agreement was communicated. Qualifying authorizations include but are not limited to a recorded verbal authorization via telephone, written confirmation via email, submission of an online or paper order form, or execution of a signed quote or service document. Customer acknowledges that any of the above constitutes a binding order and that the $125.00 cancellation fee applies from that point forward should Customer choose to cancel for any reason.

The $125.00 fee covers Cannon VoIP's internal order management, provisioning coordination, and carrier communication costs and is separate from and in addition to any early termination fees, cancellation penalties, or remaining contract obligations imposed directly by the underlying Internet service provider. Customer remains solely responsible for any and all fees assessed by the carrier under the terms of their direct provider agreement.

5. Installation and Provisioning Timelines

Internet circuit installation timelines vary by carrier, circuit type, and location. Standard broadband circuits typically install within 5 to 15 business days. Dedicated or fiber-based circuits may require 30 to 90 days or longer depending on construction requirements and carrier capacity. Cannon VoIP will communicate estimated timelines as provided by the carrier but does not guarantee installation dates. Delays caused by the carrier, local permitting requirements, or Customer's site readiness are outside of Cannon VoIP's control and do not constitute a breach of this Agreement.

6. Customer Site Readiness

Customer is responsible for ensuring the service location is physically ready for circuit installation, including required electrical, conduit, mounting, and interior cabling. Delays attributable to Customer site readiness are outside of Cannon VoIP's control and do not constitute a breach of this Agreement.

7. Carrier Equipment

Equipment provided by the underlying carrier (modems, ONTs, routers, or other network terminating equipment) remains the property of the carrier unless otherwise stated in the carrier agreement. Customer is responsible for the care and return of carrier equipment in accordance with the carrier's terms, and for any fees the carrier assesses for lost, damaged, or unreturned equipment.

8. Service Issues and Troubleshooting

For service outages, performance issues, or technical support related to the Internet circuit, Customer should contact Cannon VoIP support as the first point of contact. Cannon VoIP will make reasonable efforts to assist in diagnosing whether an issue originates from Cannon VoIP-provided equipment or services versus the underlying Internet circuit provided by the carrier.

If Cannon VoIP or Customer determines that the issue is attributable to the Internet circuit itself and not to any equipment, platform, or service provided by Cannon VoIP, Customer should contact their Internet service provider directly for resolution. Cannon VoIP's support obligation ends at the point where the issue is confirmed to originate outside of Cannon VoIP's infrastructure, whether that determination is made by Cannon VoIP's technical support team or by Customer independently. Cannon VoIP may, as a courtesy, assist in opening a trouble ticket with the carrier on Customer's behalf, but assumes no obligation to do so and is not liable for carrier response times, repair windows, or service level commitments made by the carrier.

Cannon VoIP is not liable for service outages, degraded performance, or extended repair timelines attributable to the underlying carrier's network, regardless of the impact on Customer's VoIP or other services.

9. Cannon VoIP Cellular Internet

Cannon VoIP Cellular Internet is Cannon VoIP's own cellular Internet service. It is provided and billed directly by Cannon VoIP at $90 per month under these Terms and Conditions, including the billing terms in Section 4 and the cancellation and refund terms in Section 5.10. Cellular Internet is a best-effort service: speeds, latency, and availability vary with cellular coverage, signal strength, network congestion, and location, and Cannon VoIP does not guarantee any particular speed. The service is intended for normal business use under a fair use standard, and Cannon VoIP may limit or suspend use that is excessive or abusive or that harms the network or other customers. The cancellation fee in Section 7.4 does not apply to Cannon VoIP Cellular Internet.

General Provisions

Last Updated: October 5, 2026

1. Electronic Communications and Notices

By using our services, Customer consents to receive all communications, including legal notices, electronically. Sections 3.16 and 4.19 refer to this Section 8.1.

Notices to Cannon VoIP. Legal notices to Cannon VoIP must be sent to Cannon VoIP LLC, 4108 Amon Carter Blvd Ste 208, Fort Worth, TX 76155, and by email to legal@cannonvoip.com.

Notices to Customer. Cannon VoIP sends notices to the email addresses of Customer's account administrators on file. Customer must keep those email addresses current. Cannon VoIP may serve legal and financial notices, including formal demands, collections-related communications, and arbitration or litigation documents, electronically to those email addresses or to other contact information Customer most recently provided. Such electronic service constitutes valid and binding service in place of physical delivery or formal process, to the extent permitted by applicable law. A notice sent by email is deemed received on the date it is sent.

2. Assignment

Customer may not assign this Agreement without Cannon VoIP's prior written consent, except that Customer may assign this Agreement in connection with a merger, acquisition, change of control, or sale of all or substantially all of its business or assets, if Customer gives Cannon VoIP written notice within thirty (30) days and the successor assumes all of Customer's obligations, including those under Section 5.11B. Cannon VoIP may assign this Agreement without restriction, including in connection with a merger, acquisition, change of control, or sale of assets.

3. No Waiver

Failure by Cannon VoIP to enforce any provision shall not constitute a waiver of that provision.

4. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

5. Governing Law

THIS AGREEMENT, ANY STATEMENTS OF WORK, THE SERVICES, AND ANY SALE OF PRODUCTS ARE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES, AND, WHERE APPLICABLE, THE FEDERAL ARBITRATION ACT. This is the single governing law clause for this Agreement; Sections 3.2, 4.21, and 10.8 refer to it. Arbitration is seated in Tarrant County, Texas, under Section 3.14, and court venue in Tarrant County, Texas, is set out in Section 3.2.

6. Limitation of Liability

This Section 8.6 is the single limitation of liability for this Agreement. It applies to all Products and Services, and Sections 3.11, 5.28, and 10.6 refer to it.

(a) EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CANNON VOIP, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) LIMIT ON TOTAL LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CANNON VOIP, ITS AFFILIATES, AND ITS SUPPLIERS FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THIS AGREEMENT WILL NOT EXCEED THE LESSER OF (I) THE FEES CUSTOMER ACTUALLY PAID FOR THE AFFECTED SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, FOR A CLAIM ABOUT PRODUCTS, THE AMOUNT CUSTOMER PAID FOR THE PRODUCTS AT ISSUE), OR (II) FIFTY THOUSAND DOLLARS ($50,000).

(c) CLAIMS COVERED. THESE LIMITATIONS APPLY TO ANY CLAIM, INCLUDING CLAIMS ARISING FROM SERVICE OUTAGES; DROPPED, FAILED, OR MISROUTED CALLS; FAILURE OF 911 OR E911 CALLS; LOST VOICEMAIL, RECORDINGS, FAXES, MESSAGES, OR DATA; SECURITY INCIDENTS; ERRORS OF CANNON VOIP STAFF; ERRORS IN AI FEATURES OR AI OUTPUT; AND HARDWARE FAILURES. THESE LIMITATIONS APPLY EVEN IF THE CLAIM ARISES FROM CANNON VOIP'S OWN NEGLIGENCE.

(d) EXCEPTIONS. This Section 8.6 does not limit Customer's payment obligations, Customer's indemnity obligations, or Customer's obligations under Section 5.11B. This Section 8.6 applies to the maximum extent permitted by law.

7. Order of Precedence

If documents that form this Agreement conflict, they control in this order: (1) a signed Statement of Work or quote; (2) a Business Associate Agreement; (3) a Data Processing Addendum; (4) the service-specific sections of these Terms and Conditions; and (5) the general sections of these Terms and Conditions.

8. Survival

The following survive termination or expiration of this Agreement: payment obligations; indemnity obligations; limitation of liability (Section 8.6); arbitration and dispute resolution (Sections 3.2 and 3.14) and governing law (Section 8.5); confidentiality (Section 3.12); Section 5.11B; data provisions, including Sections 1.6, 5.9A, and 5.10; and any other provision that by its nature is intended to survive.

9. Relationship of the Parties

Cannon VoIP and Customer are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship between them.

10. No Third-Party Beneficiaries

This Agreement is for the benefit of Cannon VoIP and Customer only. No other person or entity is a third-party beneficiary of this Agreement, except that persons entitled to indemnity under this Agreement may enforce those rights.

11. Changes to These Terms

Cannon VoIP may update these Terms and Conditions. Before a material change takes effect, Cannon VoIP emails Customer's account administrators and posts the updated terms at cannonvoip.com/terms-and-conditions at least thirty (30) days in advance. Changes required by law or regulation may take effect immediately, and Cannon VoIP will still send an email notice. Continued use of the Services after the effective date of a change constitutes acceptance of the change; Customer may instead cancel at any time under Section 5.10. Changes do not apply retroactively to disputes already pending on the effective date. This Version 1.4 is effective upon posting.

Remote Support App Privacy Policy

Last Updated: October 5, 2026

This section applies specifically to the Cannon VoIP Remote Support app and the remote-assist connections it enables (including sessions started via cannonvoip.com/join). It describes what the app collects, why, where that data goes, and how long we keep it. If anything here is unclear or you have questions before using the app, contact us at support@cannonvoip.com before starting a session.

1. What the App Is For

The Remote Support app lets a Cannon VoIP technician connect to your device, at your request, to view your screen and (only if you grant permission) control it in order to diagnose and fix a technical issue. A session only begins when you install and launch the app and actively connect to a technician; the app does not run in the background or collect data outside of an active support session unless you have specifically enabled unattended access.

2. Information We Collect

During an active remote support session, we collect:

• Device identifier: a unique ID for the device connecting, so we can identify and reconnect to the correct session.
• IP address: the network address your device connects from, used to establish and route the session.
• Session and connection metadata: timestamps, session duration, connection status, and which technician handled the session.
• Screen content: transmitted live during the session so the technician can see (and, if authorized, control) your screen. On Android, this uses the device's built-in screen-capture permission, which you're prompted to approve before a session starts.

We do not collect contacts, photos, messages, call history, or files stored on your device, and we do not access your camera or microphone. We only see and interact with what is visible on screen during the active session.

3. Why We Collect It

This information is used solely to provide the remote technical support you requested: connecting the correct session, letting the technician see and troubleshoot the issue, and keeping a record in case a session needs to be reviewed for quality or dispute-resolution purposes. We do not use this information for advertising, and we do not build behavioral or marketing profiles from it.

4. Where Data Is Stored

Remote support session data is processed and stored on Cannon VoIP's own self-hosted server infrastructure at an undisclosed location in Fort Worth, Texas. We do not route session data through third-party remote-access platforms or cloud vendors, and we do not sell, rent, or share this data with third parties.

5. Session Recording

Remote support sessions may be recorded (screen content) for quality assurance, technician training, and dispute resolution. If a session is recorded, that recording is treated the same as any other session data under this policy: stored on our own infrastructure, not shared with third parties, and automatically deleted after the retention period below.

6. Data Retention

• Session and connection logs (device ID, IP address, timestamps, connection metadata): retained for 30 days, then automatically deleted.
• Session recordings (screen content): retained for 30 days, then automatically deleted.

We do not keep session data longer than these windows except where we're required to preserve specific records to comply with a legal obligation, subpoena, or active dispute. In that case, only the specific records at issue are retained, and only for as long as necessary.

7. No Sale of Data

We do not sell your personal information, and we do not share remote-support session data with third parties for their own marketing or advertising purposes.

8. Your Choices

You control when a session starts: the app only connects when you launch it and approve the connection. You can end an active session at any time by closing the app or disconnecting. To request deletion of session records still within the retention window, or to ask what data we hold about a specific session, email legal@cannonvoip.com.

9. Children's Privacy

The Remote Support app is intended for use by Cannon VoIP customers and their authorized users, not by children. We do not knowingly collect information from children under 13 through this app.

10. Changes to This Section

If we change what the Remote Support app collects, how long we keep it, or where it's processed, we'll update this section and revise the "Last Updated" date above. Material changes affecting Google Play Data Safety disclosures will be reflected here and in the app's Play Store listing at the same time.

11. Contact

Support: support@cannonvoip.com
Privacy requests: legal@cannonvoip.com
Phone: 817-973-1570
Address: Cannon VoIP LLC, 4108 Amon Carter Blvd Ste 208, Fort Worth, TX 76155

Remote Support App Terms of Use

Last Updated: October 5, 2026

These terms govern your use of the Cannon VoIP Remote Support app and any remote-assist session initiated through it or through cannonvoip.com/join. By installing the app, launching a session, or accepting a connection request from a Cannon VoIP technician, you agree to these terms. See Section 9 above for how session data is collected, stored, and retained.

1. Consent to Remote Access

By connecting to a technician through the Remote Support app, you grant Cannon VoIP explicit, session-limited permission to view your screen and, only where you separately approve device-level control or accessibility permissions, to control your device for the sole purpose of diagnosing and resolving the technical issue you've contacted us about. This permission is limited to the active session. It does not extend to any time your device is not actively connected, unless you have specifically opted into unattended access for ongoing managed support.

2. Session Logging and Recording

You acknowledge and agree that remote support sessions may be logged (connection metadata) and recorded (screen content) as described in Section 9. Logs and recordings are used for quality assurance, technician training, and troubleshooting, and are retained for 30 days before automatic deletion.

3. Scope of Access

Access granted through the app is limited to what's needed to resolve the reported issue. You may end a session at any time by closing the app or disconnecting, which immediately terminates the technician's access.

4. Acceptable Use

You may only use the Remote Support app to grant access to a device you own or are authorized to manage. Using the app to gain, or attempt to gain, unauthorized access to any device is strictly prohibited.

5. No Warranty

The Remote Support app is provided "as is" to facilitate technical support. Cannon VoIP does not guarantee the app will be uninterrupted, error-free, or compatible with every device or OS version.

6. Limitation of Liability

Cannon VoIP's liability arising from use of the Remote Support app is governed by the Limitation of Liability in Section 8.6 of this document.

7. Termination

Cannon VoIP may decline, end, or refuse a remote support session at its discretion, including if suspected misuse, unauthorized access, or fraud is involved.

8. Governing Law

These terms are governed by the law set out in Section 8.5 (Governing Law) of this document, and disputes are resolved under Sections 3.2 and 3.14.

9. Contact

Questions about the Remote Support app or these terms: support@cannonvoip.com or legal@cannonvoip.com, 817-973-1570.

Questions about these terms? Contact legal@cannonvoip.com or call 817-973-1570.