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Live technicians 24/7/365 for anything urgent. Urgent means things like an outage, calls not ringing, 911 not working, or suspected fraud. Urgent calls are answered by our own team, never an answering service. Full support team weekdays, 9 to 5 Central. Tickets get a reply in 10 to 30 minutes on average, and urgent ones in under 10. Your tickets go straight to our six customer-facing engineers, not a call center. That's a little leaner than most companies our size, on purpose: these aren't technicians reading a script. They're experienced engineers who work in the platform every day, with the rest of our team behind them.