Your phone system is only as good as its uptime. Here's what actually backs Cannon VoIP's reliability, in plain terms, no vague marketing promises, no engineering jargon you'd need a manual to decode.
A 99.99% uptime guarantee
99.99% uptime isn't a badge we picked because it sounds good, it's a contractual commitment. If we ever fall short of it, your account receives a service credit. We're comfortable putting a number behind our reliability because we build the platform to actually hit it, not to sound good in a sales conversation.
Geographically redundant data centers
Your service runs primarily out of our facility in Dallas, Texas, with two additional backup regions elsewhere in the U.S. ready to take over automatically. Spreading service across geographically distant locations means a problem local to one region, severe weather, a power event, anything that could take down a single site, doesn't take down your phone system with it.
Automatic failover
If one of those data centers goes offline, service fails over to another automatically, no one has to notice the problem and flip a switch manually. In practice, that failover shows up as a brief gap of roughly 700 milliseconds, well under a second. Calls in progress don't disconnect. You might notice the briefest blip; you won't be hung up on and left redialing.
Engineered for voice quality
We don't chase a single quality number to put on a spec sheet. The network is engineered specifically for voice traffic, prioritized so call quality holds up rather than degrading under everyday network load. The goal is simple: clear audio, no choppiness, no awkward lag, on every call, every time.
Facility-based, not resold
None of the above is possible if you're reselling someone else's platform. Cannon VoIP is a Tier-1, facility-based carrier — we own and operate our own softswitches, Session Border Controllers (SBCs), and network architecture, with direct PSTN peering, rather than white-labeling a third-party UCaaS platform like a lot of "VoIP providers" do. That's why we can commit to a 99.99% uptime SLA in writing: we control every layer the guarantee actually depends on. See our network for the full picture.
Want the SLA terms in writing for your own vendor review, or have questions about how this applies to your account specifically? Send it our way and we'll walk through it with you directly.
Questions about uptime or reliability?
Tell us what you need, SLA documentation, a vendor review, or just general questions, and we'll get you answers.
Contact us