Your phone system is only as good as its uptime. Here's what actually backs Cannon VoIP's reliability, in plain terms, no vague marketing promises, no engineering jargon you'd need a manual to decode.
A 99.99% uptime guarantee
99.99% uptime isn't a badge we picked because it sounds good, it's a contractual commitment. If we ever fall short of it, your account receives a service credit. We're comfortable putting a number behind our reliability because we build the platform to actually hit it, not to sound good in a sales conversation.
Geographically redundant data centers
Your service runs across data centers in three separate regions: Dallas, Texas; San Francisco, California; and Miami, Florida. Spreading service across three geographically distant locations means a problem local to one region, severe weather, a power event, anything that could take down a single site, doesn't take down your phone system with it.
Automatic failover
If one of those data centers goes offline, service fails over to another automatically, no one has to notice the problem and flip a switch manually. In practice, that failover shows up as a brief gap of roughly 700 milliseconds, well under a second. Calls in progress don't disconnect. You might notice the briefest blip; you won't be hung up on and left redialing.
Engineered for voice quality
We don't chase a single quality number to put on a spec sheet. The network is engineered specifically for voice traffic, prioritized so call quality holds up rather than degrading under everyday network load. The goal is simple: clear audio, no choppiness, no awkward lag, on every call, every time.
Want the SLA terms in writing for your own vendor review, or have questions about how this applies to your account specifically? Send it our way and we'll walk through it with you directly.
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