Feature Match Guarantee · 1,500+ features live today
Find a feature we're missing. We'll build it, or you get $200.
If you've used another business phone system in the past 12 months that has a feature we don't, tell us. Our in-house engineering team will add it, and every new feature is tested on our own network before it goes live. If we don't deliver, you get a $200 service credit.
The rules
Plain and simple, so there are no surprises.
What counts
A feature in the current, generally available version of another business phone system, shown on that provider's public website or documentation. You must have used that provider's system, with that feature, for at least 120 days in a row at some point in the past 12 months, and provide proof when we review your request (for example, bills or account records covering those 120 days).
Our response
Within 2 business days, we'll tell you whether it qualifies. If we already have it, we'll show you where it is.
Delivery
A qualifying feature is usually built in 3 to 8 weeks from when we confirm it. If it isn't live within 8 weeks, you get a one-time $200 service credit.
Judged on the day you submit
If we have the feature on the day your request comes in, it doesn't qualify, even if we added it recently. What we did or didn't have in the past doesn't count.
Already requested or in progress
Features already requested by anyone, including through a support ticket or an earlier submission, or already being built by our team, don't qualify.
One credit ever, unlimited requests
Each person, and each company, can receive one credit ever. Only the first person to report a given feature qualifies. If you aren't a customer yet, the credit is applied when you sign up. Please keep sending features after that: we want to hear every one, even once you've used your credit.
Integrations
Integrations that would require us to apply to, partner with, be approved by, or pay for access to another platform don't qualify.
Service area
We serve customers in the United States. Requests for service in other countries don't qualify.
Other exclusions
Hardware; features that depend on a carrier or outside partner; features that need regulatory approval; features that only work inside another company's product; beta, preview or invite-only features; and anything illegal or against our Acceptable Use Policy.
Our decision
Cannon VoIP decides whether a feature qualifies and whether it matches one we already have, and we'll explain our decision in writing. The credit has no cash value, can't be transferred, and applies to future service charges. Full terms are in Section 5.34 of our Terms and Conditions.