Most VoIP "providers" don't own their phone system.
The vast majority of local and national VoIP companies are resellers. They white-label a third-party UCaaS platform, commonly NetSapiens, SkySwitch, or Metaswitch, put their logo on it, and route your calls through infrastructure someone else owns, prices, and maintains. When something breaks, they open a ticket with that vendor and wait, just like you're waiting on them.
Cannon VoIP does not white-label, rent, or resell a third-party UCaaS platform. Full stop.
Every layer of your phone service is ours.
Our own apps
Android and iPhone/iPad apps, Windows and Linux desktop apps, a browser phone, plus our Mac app. We write them and we update them.
Our own servers and switching
Our own softswitches and Session Border Controllers handle every call, from signaling to media. No vendor's shared platform sits between your calls and the network.
Our own interconnect
We run our own switching, servers and apps, and interconnect with two carrier partners to reach the public phone network, with redundant paths engineered to keep calls up.
Our own facility, with backups
Our core runs out of our own facility at an undisclosed location in Fort Worth, Texas, with automatic failover to two additional backup regions elsewhere in North America. Large organizations can also add our VoIP-HYBRID-1 on-site server, so the phone system keeps running at their location too.
Our own portal
The portal where you manage users, numbers, routing, billing and reports is ours. Every settings change is logged with who made it and when.
Our own CRM and AI applications
The built-in CRM, AI receptionist, call summaries and other AI features are our own applications, built into the same system as your phones.
Only three outside companies.
For voice and texting, the only outside companies involved are:
Carrier partner one
Connects our network to the public phone network.
Carrier partner two
A second connection to the public phone network, so we are never tied to one carrier.
The national STIR/SHAKEN authority
Issues the certificates we use to sign your caller ID.
Our AI features are our own applications. Today they use two outside AI providers for the language model and voices, and we are building our own in-house AI servers to bring that in-house as well.
Fewer hand-offs. Faster fixes. One point of accountability.
Security
Your calls, recordings, messages and data live on systems we run, so far fewer companies ever touch them. There is no platform vendor or reseller layer with its own logins and support staff. One team controls access, every settings change is logged, and two-step sign-in and IP allow-lists apply everywhere. We openly take part in outside security testing and audits.
One accountable company
No finger-pointing between a reseller and a platform vendor. The engineers who built it are the ones who fix it.
Speed
Fixes and new features ship on our schedule, not a vendor's roadmap. Most feature requests ship in under four weeks, and simple ones often in under a week, depending on complexity.
Everything works together
Phones, apps, portal, texting, fax, meetings, CRM and AI were built as one system. A call, text or appointment lands on the right record without connectors between different companies' products.
Stable pricing
No platform license fees or vendor markups stacked under your price, so there is nothing for a vendor to raise on us and pass on to you.
No platform end-of-life risk
No outside vendor can discontinue, sell or reprice the platform underneath you.
Not tied to one carrier
We connect to the phone network through two carrier partners, not one.
Privacy
Fewer companies means fewer places your data can leak or be shared. Your data is stored only in the United States, and we never share or sell it. Ever. All of it, including AI processing, stays in the US; the only exception is your own users' connections when they travel abroad. HIPAA mode lets you turn AI processing off entirely.
Built to keep running, and to keep your data safe.
Backed up every minute
The full database is backed up every minute and stored off-site. Backups are checked for completeness, and restores are practiced before they are needed.
Recordings stored as they happen
Call recordings, voicemails and faxes go to durable cloud storage the moment they are created.
Updates that don't drop calls
Updates let live calls finish before a server restarts, and the portal and sign-in run on redundant servers.
Watched around the clock
Every server and service is monitored 24/7. A public status page that does not depend on the portal app, with a machine-readable feed.
Apps that find their way
The apps remember backup server addresses in case DNS fails, and call audio reconnects on its own after a brief network drop.
Your data, always yours
Download everything in your account as a single file at any time. Every settings change is logged with who made it, when, and the before and after.
Talk to the people who built it.
Not a reseller's support queue. The engineers who built it.