Most VoIP "providers" don't own their network.
The vast majority of local and national VoIP companies are resellers. They white-label a third-party UCaaS platform — commonly NetSapiens, SkySwitch, or Metaswitch — put their logo on it, and route your calls through infrastructure someone else owns, prices, and maintains. When something breaks, they open a ticket with that vendor and wait, just like you're waiting on them.
Cannon VoIP does not white-label, rent, or resell a third-party UCaaS platform. Full stop.
Proprietary softswitch & SBC infrastructure
Our own softswitches and Session Border Controllers (SBCs) handle every call, from signaling to media, end to end. No vendor's shared platform sits between your calls and the network.
Direct PSTN peering & carrier-grade redundancy
We peer directly into the public telephone network rather than buying termination through a chain of upstream resellers, with redundant paths engineered to keep calls up.
Real, geographically redundant facilities
Our network core runs out of our own facility in Dallas, Texas, with automatic failover to two additional data centers elsewhere in North America — not a virtual storefront reselling someone else's cloud.
Zero-middleman UCaaS & hosted PBX
One company builds the platform, prices it, supports it, and fixes it. No reseller markup, no third-party vendor ticket queue standing between you and a fix.
Fewer hand-offs. Faster fixes. One point of accountability.
Support that can actually fix it
Our team built the switching and routing layer, so a network issue gets diagnosed and resolved by the people who run it — not escalated to a vendor we don't control.
Custom features, on our own timeline
We're not waiting on a third-party platform's product roadmap. If it needs to change, we can change it.
One bill, no reseller markup
You're paying the company that owns the infrastructure, not a markup layered on top of what a platform vendor already charges.
Talk to the people who run the network.
Not a reseller's support queue. The engineers who built it.