An advisory practice runs on trust and paper trails. A client calls during a market drop and wants their advisor, not a general voicemail. A compliance review asks what was said on a call eight months ago. Meanwhile prospects ignore calls from an unknown number, and an assistant spends the morning moving annual reviews around by phone tag.
Cannon VoIP keeps both sides covered: call recording with transcripts and retention you set, up to ten years, plus legal holds that keep records past any retention period; direct lines that ring the advisor who owns the relationship; Branded Calling + RCS so clients see your firm's name; and a booking page for reviews. Flat $34 per extension, no contracts.
Clients call when markets move
Advisory call volume is quiet until it is not. A rough week in the market brings a wave of anxious clients who each want five minutes with their advisor, and a practice set up for normal days sends them to voicemail at exactly the moment the relationship is being tested.
The other pressure is documentation. Recordkeeping obligations, client disputes and internal reviews all depend on knowing what was said and when. Which calls to record and how long to keep them is your compliance team's decision. The phone system's job is to make that decision easy to carry out and hard to get wrong.
What we set up for advisory firms
Why advisory firms switch to Cannon VoIP
Flat $34 per extension, month to month, with texting and transcription included and no regulatory fees. Recording, transcription and retention settings come with every extension rather than as a separate archiving product.
Client calls, recordings and messages live on systems we built and run ourselves, so far fewer companies ever touch them. There is no platform vendor or reseller layer with its own logins and support staff, and sign-in protections like two-step sign-in and the IP allow-list apply everywhere.
The firm's number, printed on every statement and business card, ports for $15 per line, usually next business day, with about two minutes of downtime.
What a typical setup looks like
A typical independent practice runs advisor, associate, client service and operations extensions at $34 each, with advisors also on the mobile app. The main line goes to a client service queue, and each advisor has a direct line that follows their own hours and forwarding rules.
Recording is set at the company level with overrides where your policy says otherwise, retention matches your recordkeeping schedule, and holds go on when a matter needs them. Review season runs from the booking page, with confirmation and reminder texts going out on their own.
Common questions from financial advisors
Write down your recording and retention policy before the switch, then set it once at the company level: which lines record, how long recordings are kept, and who may listen. A clear policy is easy to configure. One reconstructed after the fact is not.
Documented calls, reachable advisors
Talk to us about recording, retention and client routing for your practice.
Talk to us