Most teams live in their CRM or helpdesk, not in their phone system. Every call that isn't logged there is a follow-up that slips, a note that never gets written, and a customer history with holes in it. Cannon VoIP closes that gap two ways. A built-in CRM sits right beside your calls and texts, included with service. Or, if you would rather keep the CRM you have, our integrations name callers from it the moment they call, and with HubSpot, Zoho and GoHighLevel every finished call logs itself where your team actually works.
A built-in CRM, included with every extension
Cannon VoIP now includes a full CRM in the same portal and apps as your phones, at no extra cost: it is part of the $34 per extension price, and we switch it on for your account, along with the Appointments page that comes with it. Calls, texts, emails, appointments and tickets land on the right person’s record without copying anything between systems, and calls and texts on the timeline are read straight from the call log and inbox, so the two never disagree.
Website chats link to the visitor’s CRM record too, so a chat, a form answer and the follow-up call all end up in one place.
Keep your own CRM if you prefer
Already running your business on another CRM or helpdesk? Keep it. Eleven outside platforms connect natively, and here is what the integrations do:
Eleven platforms, all live
These aren't "coming soon" logos, every one of these connects today:
Plus Microsoft Teams, Microsoft 365, and Google Workspace alongside them.
Which one fits your business?
- Salesforce & Dynamics 365: the enterprise standards. If your sales org already runs on one of them, your contacts sync to the phone system, so callers show by name and in screen pops.
- HubSpot & Zoho CRM: favorites for small and mid-size teams. Finished calls log automatically on the records your team works from daily.
- Zendesk & Freshdesk: helpdesk-first. Callers are recognized from your helpdesk contacts, so the agent knows who is on the line before answering.
- GoHighLevel: the agency platform. Finished client calls log automatically inside the same system running your campaigns and funnels.
- Housecall Pro: built for the trades. Your Housecall Pro customers are named on the incoming call, so you know who is calling about which job.
- CallRail: marketing attribution. CallRail contacts sync in, so callers from your campaigns are named when they call back.
- SugarCRM & Odoo: for teams on open or self-managed platforms, with the same click-to-call and contact syncing as everyone else.
Google contacts, Calendar and Gmail
Each person can also connect their own Google account:
- Google contacts sync into your personal contact list, so the people you know are named when they call.
- Google Calendar events join your meetings agenda in the portal.
- Recent Gmail threads show beside each contact, so you see the latest emails before you call.
- Read-only access: Google access is read-only and removed when you disconnect.
What it costs and how it gets set up
The built-in CRM and the outside CRM integrations are both part of Cannon VoIP service, not a paid add-on tier. We switch the built-in CRM on for you. Connecting an outside CRM takes an admin sign-in and consent step on the CRM's side, and our team walks through it with you during onboarding (or any time after). If you switch CRMs down the road, we reconnect the new one the same way.
Running something custom or in-house instead? The Cannon VoIP API and webhooks cover software that isn't on this list.
See these integrations in context on our real estate and home services pages.
Ready to put your customers beside your calls?
Tell us how you track customers today. We'll switch on the built-in CRM, or have your own CRM syncing before your next stand-up.
Talk to us about CRM integration