Cannon VoIP vs. Nextiva

Nextiva's headline price looks low, but core features like AI and CRM integration are sold separately, and new customers sign a 12-month minimum. Cannon VoIP's $34/extension already includes what Nextiva sells as add-ons.

RingCentral Nextiva 8x8 Dialpad Zoom Phone 3CX Ooma Vonage GoTo Connect SpectrumVoIP

5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included.

Nextiva

~$374/month

Cannon VoIP has no annual commitment, so this uses Nextiva's real month-to-month rate: 5 × Engage ($50/user month-to-month, for CRM + unlimited domestic calling/texting) = $250, plus published regulatory ($3.50/line) and E911 ($1.50/line) fees ($25/month for 5 lines), plus Nextiva's flat $99/month AI transcription add-on across the whole team. (Engage drops to $25/user only if you prepay a full year.) Want our built-in skill-based routing and supervisor analytics too? That's the separate Contact Center Essential product, from $75/agent/month on top.

Cannon VoIP

Nextiva

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Core $15/user/mo (annual) rising to $25–$75/user on higher tiers. New small-business customers commit to a 12-month minimum.

Add-ons & hidden fees

None. One flat rate per extension: no regulatory surcharge, no E911 fee, no AI upcharge.

Regulatory recovery fee, E911 fee, and toll-free overages on top of the plan price. AI features (transcription, summaries) are a separate $99/mo add-on layer.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

New small-business customers sign a 12-month minimum commitment; specific early-cancellation fees aren't fully published; confirm the exact terms before signing.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Platform depth means a longer setup curve: more configuration for non-technical teams to manage on their own.

Customer support & reliability

Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock.

User reports describe fees that increase mid-contract and difficulty getting refunds after cancellation; the mobile app has documented notification and usability issues.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail.

CRM integrations and advanced reporting are reserved for the Engage tier and above; not available on the entry Core plan.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

No unlimited international calling on Core or Engage; international calls are billed per-minute, with rates varying by destination.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198) or an ATA adapter ($99). We never rent or lease equipment: it's yours to keep, purchased outright.

Supports softphones and BYOD; desk phones are typically purchased separately as additional hardware cost.

Bottom line: Nextiva's sticker price looks appealing until the CRM add-on, AI add-on, and regulatory fees show up on the invoice. Cannon VoIP's $34/extension is the whole number, with no 12-month commitment behind it.

Pricing and plan details reflect Nextiva's publicly published rates as of mid-2026 and are subject to change. Confirm current pricing directly with Nextiva.

Already decided? The step-by-step exit is here: switching from Nextiva.

See if Cannon VoIP fits your team

No contract, no pressure, just a straightforward conversation about your phone system.