Cannon VoIP vs. Nextiva

Nextiva's headline price looks low, but core features like AI and CRM integration are sold separately, and new customers sign a 12-month minimum. Cannon VoIP's $34/extension already includes what Nextiva sells as add-ons.

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The short version

With Cannon VoIP$170 a month for 5 users, all-in, month to month, with recording, website chat, a dialer and a CRM included.

With NextivaAbout $374 a month for the same setup, with a 12-month commitment.

Same 5-person setup. A very different bill.

Put the same five people on the same features: $170 a month all-in at Cannon VoIP, about $374 at Nextiva, with a 12-month commitment. Nextiva's own guides show its voice service built on BroadSoft (now Cisco) call control; Cannon VoIP builds its own. These are included with every $34 Cannon VoIP extension, while Nextiva gates them or sells them separately:

A full built-in CRM. Nextiva offers built-in contact management, not a full CRM.
Website chat. An add-on on Nextiva Core; included only on Engage ($25) and Scale ($75).
Supervisor listen, whisper and barge. Nextiva includes supervisor monitoring on Scale only.
A power dialer. Nextiva's dialer is only in its contact center product, Professional tier and up.
Call recording. An add-on on Nextiva Core.

5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included.

Nextiva

~$374/month

Cannon VoIP has no annual commitment, so this uses Nextiva's real month-to-month rate: 5 × Engage ($50/user month-to-month, for CRM + unlimited domestic calling/texting) = $250, plus published regulatory ($3.50/line) and E911 ($1.50/line) fees ($25/month for 5 lines), plus Nextiva's flat $99/month AI transcription add-on across the whole team. (Engage drops to $25/user only if you prepay a full year.) Want our built-in skill-based routing and supervisor analytics too? That's the separate Contact Center Essential product, from $75/agent/month on top.

Moving from Nextiva is built in

Cannon VoIP has migration tools in the portal, and our team guides the move for free:

How your setup comes across. Universal import: paste or upload an export or spreadsheet of your extensions, names, emails and desk phones, or hand our migration kit to an AI assistant to fill in from your old Nextiva exports.
Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
No gap in service. Your Nextiva service keeps taking calls until your numbers port, at $15 per line, usually the next business day.

Cannon VoIP

Nextiva

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Core $15/user/mo (annual) rising to $25–$75/user on higher tiers. New small-business customers commit to a 12-month minimum.

Add-ons & hidden fees

No hidden fees. Core features, including AI transcription and summaries, are included in one flat rate per extension: no regulatory surcharge, no E911 fee. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.

Regulatory recovery fee, E911 fee, and toll-free overages on top of the plan price. AI features (transcription, summaries) are a separate $99/mo add-on layer.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

New small-business customers sign a 12-month minimum commitment; specific early-cancellation fees aren't fully published; confirm the exact terms before signing.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Platform depth means a longer setup curve: more configuration for non-technical teams to manage on their own.

Customer support & reliability

Live technicians 24/7/365 for anything urgent, at our Fort Worth office. Full support team weekdays, 9 to 5 Central. No ticket queue, no support tier to unlock. Businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).

User reports describe fees that increase mid-contract and difficulty getting refunds after cancellation; the mobile app has documented notification and usability issues.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.

CRM integrations and advanced reporting are reserved for the Engage tier and above; not available on the entry Core plan.

Built-in CRM

Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.

Built-in contact management, not a full CRM. CRM integrations are reserved for the Engage tier and above.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

No unlimited international calling on Core or Engage; international calls are billed per-minute, with rates varying by destination.

Meetings & messaging

Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps. Plus a live AI interpreter on any call (dial *84 or tap Translate) that translates both sides, and long-press translation for text messages.

Video meetings and team chat on all tiers. Website chat is an add-on on Core and included on Engage ($25) and Scale ($75).

Contact center tools

A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.

Supervisor monitoring on Scale only. A dialer is only in the contact center product, Professional tier and up.

Call screening & 911

Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.

Rule-based call blocking. Name-announce call screening is not listed on Nextiva's site.

Connect your own AI assistant

Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.

No official MCP server for connecting your own AI assistant.

Platform ownership

We wrote our own phone software and apps, and we run our own servers and switching from an undisclosed location in Fort Worth, with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.

Markets its own NextivaONE platform. Its own admin guides show the voice service is built on BroadSoft (now Cisco) call control.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). Most other standard SIP phones can connect with basic SIP credentials, without the portal's remote management. We never rent or lease equipment: phones and adapters are yours to keep, purchased outright.

Supports softphones and BYOD; desk phones are typically purchased separately as additional hardware cost.

Bottom line: Apples to apples, five users with matching features cost $170 a month at Cannon VoIP, all-in, and about $374 at Nextiva. That is about $204 less every month, roughly $2,450 a year, with no 12-month commitment, and website chat, supervisor tools, a power dialer, call recording and a full CRM are already in the $34 extension.

Want your own numbers? Get a free phone bill review: upload your current bill and see every fee, plus what the same setup costs with us.

Pricing, plan and feature details reflect Nextiva's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Nextiva.

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