Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Core $20/user/mo, Advanced $25, Ultra $35 (annual billing); plus separate regulatory and E911 fees. Annual contracts with early termination fees.
Add-ons & hidden fees
None. One flat rate per extension: no regulatory surcharge, no E911 fee, no CRM upcharge.
Compliance/Administrative Cost Recovery Fee and E911 fee on every invoice. AI Receptionist ($39–49/mo) and AI Conversation Expert ($60/user/mo) are separate paid add-ons.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Annual and multi-year contracts carry an early termination fee: BBB complaints document cases equal to 100% of the remaining contract value, with auto-renewal unless cancelled 30+ days before term end.
What's included
Call transcription and SMS included on every extension, every tier.
Core plan caps SMS at 25 messages/user/month and excludes call recording; both require the Advanced tier or higher.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Self-serve admin portal built for IT-staffed organizations; feature access depends on which tier you're on.
Customer support & reliability
Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock.
Reviewers describe inconsistent support quality; BBB complaints document early termination fees equal to 100% of remaining contract value, and contracts auto-renew unless cancelled 30+ days before term end.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail.
330+ integrations in its app gallery (Salesforce, HubSpot, Zendesk, and more), but CRM integrations require the Advanced tier or higher.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Not included on any RingEX plan: a separate International Calling Bundle runs ~$14.99/user/month for landline coverage in ~50 countries. Mobiles and anything outside the bundle are billed per-minute, reaching $0.50/min or more to high-cost destinations like the Philippines.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198) or an ATA adapter ($99). We never rent or lease equipment: it's yours to keep, purchased outright.
Supports BYOD and offers desk phones through a recurring "Device-as-a-Service" rental subscription rather than a one-time purchase, you never own the hardware. Reported mid-range phone rental runs about $15/device/month; renting past ~13 months (198÷15) costs more than buying our VoIP-6 outright ever would, and you still wouldn't own it.
Pricing and plan details reflect RingCentral's publicly published rates as of mid-2026 and are subject to change. Confirm current pricing directly with RingCentral.
