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Cannon VoIP vs. 8x8

8x8 doesn't publish pricing. You find out what it costs after a sales call. Cannon VoIP's price is public, flat, and the same for every extension: $34/month, core features included, with optional add-ons priced up front.

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The short version
With Cannon VoIP$170 a month for 5 users, all-in, at a price we publish, with a CRM, website chat and live queue monitoring included.
With 8x8About $312 a month for the same setup, a quote-only price, and those tools split across tiers and a separate contact center product.

Same 5-person setup. A very different bill.

Put the same five people on the same features: $170 a month all-in at Cannon VoIP, about $312 at 8x8, and 8x8 does not publish its price. These are included with every $34 Cannon VoIP extension, while 8x8 puts them in a separate product or does not list them:

  • A published price. 8x8 has been quote-only since 2023.
  • Built-in CRM. 8x8 has no built-in CRM; integrations start on X4.
  • Website chat and live queue monitoring. At 8x8 both come through its contact center product.
  • A power dialer and name-and-reason call screening. Neither is listed on 8x8's site.
  • Connect your own AI assistant over MCP. An MCP server is not listed on 8x8's site.

5-user scenario: what you'd actually pay per month

Cannon VoIP
$170/month
5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included.
8x8
~$312/month
Cannon VoIP has no annual commitment, so this uses 8x8's real month-to-month rate: 5 × ~$57/user (X4 tier month-to-month, for CRM + international calling + unlimited domestic calling/texting) = $285, plus reported regulatory ($3.49/ext) and E911 ($1.99/ext) fees ($27.40/month for 5 extensions). (The $44/user figure only applies if you prepay a full year.) AI transcription availability at this tier isn't publicly confirmable: 8x8 doesn't publish full tier-by-tier feature specs. X4 covers call barging and whisper coaching, but matching our skill-based routing and full supervisor analytics needs the X6 Contact Center tier, reported around $85/user/month, on top.

Moving from 8x8 is built in

Cannon VoIP has migration tools in the portal, and our team guides the move for free:

  • How your setup comes across. Import from 8x8's own exports: paste the export or upload the file.
  • Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
  • Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
  • No gap in service. Your 8x8 service keeps taking calls until your numbers port, at $15 per line, usually the next business day.
Cannon VoIP
8x8
Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Not publicly listed: reported ranges run roughly $24–$44/user/mo for business plans, $75–$140+/agent for contact center, quote-based, often multi-year.
Add-ons & hidden fees
No hidden fees. Core features are included in one flat rate per extension: no separate module pricing, no quote required. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.
Onboarding/professional services, quality management, analytics modules, and annual price escalators (3–5%/yr) are typically priced and negotiated separately.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Multi-year contracts commonly include an early termination fee if you cancel before the term ends; terms are set at the time of your custom quote.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Sales-led process; onboarding and professional services for larger deployments can run into the thousands of dollars.
Customer support & reliability
Live technicians 24/7/365 for anything urgent, at our Fort Worth office. Full support team weekdays, 9 to 5 Central. No ticket queue, no support tier to unlock. Businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).
Faster support response requires an upgrade to a paid Premier/Elite tier; the admin interface is frequently described as dated, and CCaaS implementation has a steep learning curve.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.
CRM and analytics integrations are generally reserved for higher-tier or Contact Center products, sold separately from the base UC plan.
Built-in CRM
Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.
No built-in CRM. CRM integrations start on X4.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Unlimited calling to 48 countries requires the top Work tier at roughly $44/user/month, more than Cannon VoIP's entire $34/extension base price, before a single international call is made.
Meetings & messaging
Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps. Plus a live AI interpreter on any call (dial *84 or tap Translate) that translates both sides, and long-press translation for text messages.
Video meetings and team chat included. Website chat comes through its contact center product.
Contact center tools
A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.
Live monitoring is a contact center feature. A power dialer is not listed on 8x8's site.
Call screening & 911
Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.
Call screening is not listed on 8x8's site.
Connect your own AI assistant
Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.
An MCP server for connecting your own AI assistant is not listed on 8x8's site.
Platform ownership
We wrote our own phone software and apps, and we run our own servers and switching from an undisclosed location in Fort Worth, with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.
Builds and runs its own cloud platform.
Desktop apps (incl. Linux)
Windows, Mac and Linux desktop apps, a browser phone with nothing to install, plus Android and iPhone. The Linux app is our own and officially supported, like every other Cannon VoIP app.
8x8 Work for Desktop lists Windows 10 and newer and macOS 11 and newer. A Linux version is not listed.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). Most other standard SIP phones can connect with basic SIP credentials, without the portal's remote management. We never rent or lease equipment: phones and adapters are yours to keep, purchased outright.
Supports BYOD and softphones; IP desk phones are typically purchased separately, commonly $50–$300+ per device.

Bottom line: Apples to apples, five users with matching features cost $170 a month at Cannon VoIP, all-in, and about $312 at 8x8. That is about $142 less every month, roughly $1,700 a year, with a published price, a built-in CRM, website chat and live queue monitoring included instead of spread across 8x8 tiers and its contact center product.

Want your own numbers? Get a free phone bill review: upload your current bill and see every fee, plus what the same setup costs with us.

Pricing, plan and feature details reflect publicly reported 8x8 information as of October 2026 and are subject to change. Confirm current pricing directly with 8x8, since 8x8 does not publish full pricing online.

Already decided? The step-by-step exit is here: switching from 8x8.

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