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Cannon VoIP vs. Zoom Phone

Zoom Phone's $10 headline is the entry to per-minute billing, not a full phone system. Once you add unlimited calling, real international coverage, and the contact-center features built into every Cannon VoIP extension, the total runs well past ours, not close to it.

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The short version
With Cannon VoIP$170 a month for 5 users, all-in, with meetings, a contact center, a power dialer and a CRM included.
With Zoom PhoneAbout $490 a month once the meetings bundle, Contact Center, Power Pack and Auto Dialer are added.

Same 5-person setup. A very different bill.

Put the same five people on the same features: $170 a month all-in at Cannon VoIP, about $490 at Zoom Phone. These are included with every $34 Cannon VoIP extension, while Zoom sells them as a bundle, a separate product or an add-on:

  • Built-in CRM. Zoom has no native CRM.
  • Video meetings with dial-in. Full Zoom Meetings comes only in the Workplace bundles.
  • Website chat. At Zoom it goes through Zoom Contact Center or Virtual Agent.
  • A live queue wallboard. Zoom's supervisor dashboards are in the $25/month Power Pack add-on.
  • A power dialer. Zoom's Auto Dialer is a paid add-on license.

5-user scenario: what you'd actually pay per month

Cannon VoIP
$170/month
5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included.
Zoom Phone
~$490/month
Cannon VoIP has no annual commitment, so this uses Zoom's real month-to-month rate: 5 × Business Plus bundle ($26.99/user month-to-month, for AI Companion transcription + unlimited domestic calling/texting) = $134.95, plus the international calling add-on ($10/month flat, and it only covers 19 countries, nowhere near Cannon VoIP's full international coverage), plus Zoom Contact Center Essentials at $69/agent/month × 5 = $345 to match the call-queueing and routing features already built into every Cannon VoIP extension. Taxes and surcharges aren't separately published on top of that. CRM sync is still limited to a newer HubSpot Auto Dialer integration only, not full CRM support.

Moving from Zoom Phone is built in

Cannon VoIP has migration tools in the portal, and our team guides the move for free:

  • How your setup comes across. Universal import: paste or upload an export or spreadsheet of your extensions, names, emails and desk phones, or hand our migration kit to an AI assistant to fill in from your old Zoom Phone exports.
  • Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
  • Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
  • No gap in service. Your Zoom Phone service keeps taking calls until your numbers port, at $15 per line, usually the next business day.
Cannon VoIP
Zoom Phone
Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Metered $10/user/mo (per-minute calls), Unlimited $15/user/mo, Global Select $20/user/mo, or bundled with Zoom Workplace at $18–24.50/user/mo.
Add-ons & hidden fees
No hidden fees. Core features are included in one flat rate per extension: no per-minute billing, no international add-on required. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.
Metered plan bills ~$0.024/min for every domestic call; international calling requires a separate $10/mo add-on limited to 19 countries.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Annual contracts are standard, and add-ons like Power Pack or Webinars often lock into the same term as your base plan: a single add-on can extend your commitment.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Self-serve signup built around the Zoom Meetings ecosystem; live phone support is limited to the Pro Plus bundle and above.
Customer support & reliability
Live technicians 24/7/365 for anything urgent, at our Fort Worth office. Full support team weekdays, 9 to 5 Central. No ticket queue, no support tier to unlock. Businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).
Live phone support is limited to the Pro Plus bundle and higher; the base Metered and Unlimited plans include no live phone support at all.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.
HubSpot Auto Dialer integration is newer and calling-focused; broader CRM depth generally requires the Workplace bundle tiers.
Built-in CRM
Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.
No native CRM. Broader CRM depth generally requires the Workplace bundle tiers.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Not included on any base plan: a $10/month flat add-on unlocks calling to only 19 countries; every other destination is billed per-minute on top of that fee.
Meetings & messaging
Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps. Plus a live AI interpreter on any call (dial *84 or tap Translate) that translates both sides, and long-press translation for text messages.
Team chat included. Full Zoom Meetings comes only in the Workplace bundles. Website chat goes through Zoom Contact Center or Virtual Agent.
Contact center tools
A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.
Monitor, whisper and barge come with a Phone license. Supervisor dashboards are in the $25/month Power Pack add-on. Auto Dialer is a paid add-on license.
Call screening & 911
Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.
Call screening is a press-1 prompt only.
Connect your own AI assistant
Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.
Has an official Zoom MCP server.
Platform ownership
We wrote our own phone software and apps, and we run our own servers and switching from an undisclosed location in Fort Worth, with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.
Builds and runs its own cloud phone system.
Desktop apps (incl. Linux)
Windows, Mac and Linux desktop apps, a browser phone with nothing to install, plus Android and iPhone. The Linux app is our own and officially supported, like every other Cannon VoIP app.
Credit where due: Zoom's desktop app for Windows, macOS and Linux can make and receive Zoom Phone calls.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). Most other standard SIP phones can connect with basic SIP credentials, without the portal's remote management. We never rent or lease equipment: phones and adapters are yours to keep, purchased outright.
Supports certified desk phones and BYOD, but desk hardware is purchased separately from the subscription.

Bottom line: Apples to apples, five users with matching features cost $170 a month at Cannon VoIP, all-in, and about $490 at Zoom Phone once the meetings bundle, Contact Center, Power Pack and Auto Dialer are added. That is about $320 less every month, roughly $3,800 a year.

Want your own numbers? Get a free phone bill review: upload your current bill and see every fee, plus what the same setup costs with us.

Pricing, plan and feature details reflect Zoom's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Zoom.

Already decided? The step-by-step exit is here: switching from Zoom Phone.

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