Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Standard $15/user/mo (annual), Pro $25/user/mo; Support and Sell products run $80–$150+/user separately.
Add-ons & hidden fees
None. One flat rate per extension: no admin fee, no SMS overage tier.
Mandatory annual admin/regulatory fee (~$4–5/user), SMS capped at 250/mo with per-message overages, additional numbers $5–15/mo each.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Annual plans are billed upfront with no public early-termination fee documented, but prepaying a full year limits how easily you can exit mid-term.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Self-serve signup; 24/7 live support is a Pro-tier feature, not included on Standard.
Customer support & reliability
Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock.
24/7 live phone support requires the Pro plan; not included on Standard. The mandatory admin fee and 250-message SMS cap aren't disclosed upfront either.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail.
CRM integrations (Salesforce, HubSpot, Zoho, and more) require the Pro plan; not available on Standard.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Not included on any base plan: the Global Unlimited Calling add-on itself costs $20/user/month (nearly 60% of Cannon VoIP's whole rate), and still caps out at 1,500 minutes/month before per-minute overages kick in.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198) or an ATA adapter ($99). We never rent or lease equipment: it's yours to keep, purchased outright.
Primarily softphone/app-based; desk phone support and conference room hardware are add-on line items.
Pricing and plan details reflect Dialpad's publicly published rates as of mid-2026 and are subject to change. Confirm current pricing directly with Dialpad.
