Cannon VoIP vs. Dialpad

Dialpad's $15 entry price looks attractive, until CRM integrations, multiple numbers, and a mandatory admin fee push the real bill higher. Cannon VoIP's $34/extension is the complete price for core features, integrations included.

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The short version

With Cannon VoIP$170 a month for 5 users, all-in, with website chat, supervisor tools, a power dialer and a CRM included.

With DialpadAbout $280 a month for the same setup, with those tools sold as separate Dialpad products.

Same 5-person setup. A very different bill.

Put the same five people on the same features: $170 a month all-in at Cannon VoIP, about $280 at Dialpad. These are included with every $34 Cannon VoIP extension, while Dialpad sells them as a separate product or a higher tier:

Built-in CRM. Dialpad has no built-in CRM; integrations need Pro.
Website chat. Dialpad offers it only in Support (contact center) plans, from $80/agent/month.
Listen, whisper and barge. In Dialpad Support plans; not listed for Connect.
A power dialer. Dialpad sells it in the separate Sell product, an add-on on Essentials ($39) or included on Advanced ($95 and up).

5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included.

Dialpad

~$280/month

Cannon VoIP has no annual commitment, so this uses Dialpad's real month-to-month rate: 5 × Pro ($35/user month-to-month, for CRM + AI transcription (included at every tier) + unlimited domestic calling/texting) = $175, plus Dialpad's mandatory admin/regulatory fee (reported $15–25/user/month) = $105/month for 5 users. (Pro drops to $25/user only if you prepay a full year.) Want our built-in call queues and skill-based routing too? That's the separate Dialpad Support product, from $95/agent/month on top.

Moving from Dialpad is built in

Cannon VoIP has migration tools in the portal, and our team guides the move for free:

How your setup comes across. Universal import: paste or upload an export or spreadsheet of your extensions, names, emails and desk phones, or hand our migration kit to an AI assistant to fill in from your old Dialpad exports.
Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
No gap in service. Your Dialpad service keeps taking calls until your numbers port, at $15 per line, usually the next business day.

Cannon VoIP

Dialpad

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Standard $15/user/mo (annual), Pro $25/user/mo; Support and Sell products run $80–$150+/user separately.

Add-ons & hidden fees

No hidden fees. Core features are included in one flat rate per extension: no admin fee, no SMS overage tier. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.

Mandatory annual admin/regulatory fee (~$4–5/user), SMS capped at 250/mo with per-message overages, additional numbers $5–15/mo each.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

Annual plans are billed upfront with no public early-termination fee documented, but prepaying a full year limits how easily you can exit mid-term.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Self-serve signup; 24/7 live support is a Pro-tier feature, not included on Standard.

Customer support & reliability

Live technicians 24/7/365 for anything urgent, at our Fort Worth office. Full support team weekdays, 9 to 5 Central. No ticket queue, no support tier to unlock. Businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).

24/7 live phone support requires the Pro plan; not included on Standard. The mandatory admin fee and 250-message SMS cap aren't disclosed upfront either.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.

CRM integrations (Salesforce, HubSpot, Zoho, and more) require the Pro plan; not available on Standard.

Built-in CRM

Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.

No built-in CRM. CRM integrations require the Pro plan.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

Not included on any base plan: the Global Unlimited Calling add-on itself costs $20/user/month (nearly 60% of Cannon VoIP's whole rate), and still caps out at 1,500 minutes/month before per-minute overages kick in.

Meetings & messaging

Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps. Plus a live AI interpreter on any call (dial *84 or tap Translate) that translates both sides, and long-press translation for text messages.

Video meetings (up to 150 participants) and team chat included. Website chat only in Dialpad Support (contact center) plans, from $80/agent/month.

Contact center tools

A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.

Silent monitor, whisper and barge are in Support plans and not listed for Connect. The power dialer is in the separate Sell product: an add-on on Essentials ($39), included on Advanced ($95 and up).

Call screening & 911

Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.

Name-announce call screening and spam detection included.

Connect your own AI assistant

Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.

Has an official MCP server.

Platform ownership

We wrote our own phone software and apps, and we run our own servers and switching from an undisclosed location in Fort Worth, with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.

Builds its own platform, hosted on Google Cloud.

Desktop apps (incl. Linux)

Windows, Mac and Linux desktop apps, a browser phone with nothing to install, plus Android and iPhone. The Linux app is our own and officially supported, like every other Cannon VoIP app.

Native desktop app for Windows 10 or later and macOS 11 or later. A Linux desktop app is not listed; Chromebooks are supported.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). Most other standard SIP phones can connect with basic SIP credentials, without the portal's remote management. We never rent or lease equipment: phones and adapters are yours to keep, purchased outright.

Primarily softphone/app-based; desk phone support and conference room hardware are add-on line items.

Bottom line: Apples to apples, five users with matching features cost $170 a month at Cannon VoIP, all-in, and about $280 at Dialpad. That is about $110 less every month, roughly $1,300 a year, and website chat, supervisor tools, a power dialer and a built-in CRM come with the $34 extension instead of as separate Dialpad products.

Want your own numbers? Get a free phone bill review: upload your current bill and see every fee, plus what the same setup costs with us.

Pricing, plan and feature details reflect Dialpad's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Dialpad.

Already decided? The step-by-step exit is here: switching from Dialpad.

See if Cannon VoIP fits your team

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