“Press 1 for sales” is the part everyone knows. What separates a well-run phone system from a frustrating one is everything behind that menu: where each key sends people at 2 PM versus 2 AM, what happens when nobody in a ring group picks up, and how a holiday closure gets handled without someone remembering to flip a switch. Cannon VoIP gives you all of it, buildable yourself in the portal, with our team on call when you’d rather describe it and have us build it.
The building blocks
Greetings that record themselves
The chore that kills most phone menus is the audio. With Cannon VoIP, every new extension, voicemail box, menu, and queue gets a natural-voice greeting written and recorded automatically, and when you change what a menu’s keys do, the greeting re-records itself to match. You can always record your own or upload audio instead; the point is you never ship a menu that says “press 3” for a department that moved to 4.
Where the calls can land
- People and teams: extensions, ring groups, and call queues with real distribution strategies and callbacks.
- Voicemail: with email delivery and automatic transcription, so a missed call is a readable message in your inbox.
- A live person, always: route overflow or after-hours calls to our Live Answering team, or to the AI receptionist.
- Anywhere else: outside numbers, cell phones, another office, routing doesn’t stop at the edge of the phone system.
All of it is managed in the self-service portal, included with every account, and during onboarding we build your initial call flows with you, so day one already routes right.
See routing put to work in a real setting on our restaurants page, or start from the basics with what is VoIP.
Want your calls routed right?
Describe how your business answers the phone and we’ll design the call flow with you.
Talk to us about call routing