“Press 1 for sales” is the part everyone knows. What separates a well-run phone system from a frustrating one is everything behind that menu: where calls go at 2 PM versus 2 AM, what happens when nobody in a ring group picks up, and how a holiday closure gets handled without someone remembering to flip a switch. Cannon VoIP gives you all of it, buildable yourself in the portal, with our team on call when you’d rather describe it and have us build it.
The building blocks
Greetings in one click
The chore that kills most phone menus is the audio. With Cannon VoIP, every new extension gets a spoken voicemail greeting automatically, and menus, queues and voicemail get a one-click AI greeting in the voice and speaking speed you choose. A menu’s AI greeting is built from its own options and names, so after you change a key, one click gives you a greeting that matches. You can always type the words, record your own or upload audio instead.
Where the calls can land
- People and teams: extensions, ring groups, and call queues with place-in-line announcements and callbacks.
- Voicemail: every voicemail is transcribed, with a one-line AI summary, and emailed, so a missed call is a readable message in your inbox.
- A live person, always: route overflow or after-hours calls to our Live Answering team, or to the AI receptionist.
- Anywhere else: outside numbers, cell phones, another office, routing doesn’t stop at the edge of the phone system.
All of it is managed in the self-service portal, included with every account, and during onboarding we build your initial call flows with you, so day one already routes right.
See routing put to work in a real setting on our restaurants page, or start from the basics with what is VoIP.
Want your calls routed right?
Describe how your business answers the phone and we’ll design the call flow with you.
Talk to us about call routing