Not a phone tree. A receptionist.
Callers talk to it like a person, with no "press 3 for billing." It understands what they need and does it, mid-call, using only the information you gave it.
Routes callers to real people
It knows your directory. Ask for a person or “whoever handles billing” and it transfers the call by name, to an extension, a department or an outside number. If a caller asks for a name you did not list, it takes a message rather than guessing. Callers already in your contacts are greeted by name.
Books appointments for real
It books appointments while the caller is still on the line, offering only times that are actually free, and finds another time if a slot is taken mid-call. You set what can be booked, how long it takes, the gap after, how soon and how far ahead callers may book, and a daily cap. Bookings land on the Appointments page in the portal, with an email the moment one is made. The caller gets a confirmation text when the appointment is booked and a reminder before it, and can reply C to confirm or R to ask for a new time. About an hour after the appointment ends, a thank-you text with your Google review link.
Takes messages & texts back
It answers only from what you gave it and never invents details. When it does not know, it offers to take a message. It can text the caller an address, link or confirmation from the number you choose before they hang up (by default only to callers whose number the carrier verified, at most three texts a day). Emergency keywords like “flooding” or “gas leak” trigger an immediate text alert to whoever needs to know.
Transcripts & summaries
Every call it handles is emailed to you with the full conversation, and messages are saved in the portal and emailed too. Calls are searchable by what was said, so “the person who asked about the warranty” is a findable call, not a memory test.
You control it from the portal
Set it up in the portal: pick one of eight professional voices or use your own custom voice, write the greeting, give it plain instructions, list the facts it may state, paste your website, FAQ or price list, and add a pronunciation dictionary for names it would otherwise get wrong. Try it by typing, using your real settings, with no real actions taken, and every change is a revision you can restore.
Works with humans, not instead of them
Point any phone number, menu key or after-hours route at it: after hours, as overflow when every line is busy, or as the first ring. After two, three or five confused replies (your choice) it hands the caller to a person. It hangs up on obvious robocalls (you can switch that off), and unknown callers are rate limited so nobody can run up your bill; saved contacts never are. Most callers still prefer a person, and we'll tell you that honestly; the AI is there so no call goes unanswered.
19 languages, switched automatically
It speaks 19 languages, including English, Spanish, French, German, Portuguese, Vietnamese and Mandarin, and switches to the caller's language on its own as soon as it hears them. A Spanish-speaking caller, for example, gets Spanish mid-call, with no separate line, no “press 2,” and no lost customer.
HIPAA mode for healthcare
For medical, dental, and other covered practices, one account-wide HIPAA mode switch turns on every protection. It records that your signed Business Associate Agreement is in place, keeps patient details out of notifications, keeps recordings and voicemail for a shorter time, and logs who opened or played each recording, transcript or summary. You can also switch AI processing off entirely, including the AI receptionist, transcripts and summaries.
An email receptionist too
Give it its own inbox address and incoming email gets an AI-drafted reply that can check availability and book appointments. Drafts wait in an approval queue for you to edit and send, and once you trust it, you can switch on auto-send. Replies go out through your own mail server, from your real domain.
Related: a live interpreter on *84
Dial *84, tap Translate on a call in the apps, or press a Translate key on a desk phone to bring a live phone interpreter onto a call already in progress, or use it on speakerphone between two people in the same room. It says it has joined so both people know, works out both languages itself, waits for a natural pause before translating, and never speaks except to translate. Sessions run for up to two hours. A phone menu key can also connect callers through a live interpreter, who joins when someone answers.
The calls you're losing today
After hours & weekends
A caller at 9 PM either books with you or books with whoever answers next. The AI receptionist answers, books the appointment, and texts the confirmation, while you're at dinner.
Overflow at peak times
When every line is busy, callers hit a capable receptionist instead of voicemail. It handles the routine ones and takes rich messages for the rest, nobody bounces to a competitor off hold music.
The questions that eat your day
Hours, address, "do you do X?", "how much is Y?", it answers instantly from the knowledge you give it, so your team's time goes to calls that actually need a human.
Hear it answer your business's questions.
We'll set up a live demo trained on your business. The AI receptionist is $65/month, or free with 10 or more users.