Your script, their voice, your inbox
You set it up per line: your main number, sales, support, or one specific person, not all-or-nothing. Point an extension's no-answer rule, a queue's overflow, an after-hours branch, or a menu key at it, exactly the way you'd route voicemail.
Questions you control
Give them the business profile, the exact greeting to answer with, and your questions: short answers, validated phone numbers and emails, pick-from-a-list, yes/no, each optionally required. A library of around sixty ready-made questions covers the trades, medical and dental, veterinary, legal, real estate, automotive, salons, restaurants, and professional services. Tick the ones you want and reword them. Medical questions stick to scheduling and routing, never symptoms, and you see exactly what agents will ask before the line goes live.
Service-area checking, live
Enter the towns, ZIP codes, and states you cover, mixed however you think about them. The person answering asks where the caller is and the screen tells them on the spot whether you cover it, so an out-of-area caller is handled in thirty seconds instead of becoming a callback nobody wanted.
Pronunciation, out loud
Your company name, your town, and your services get a plain-English respelling and a play button, so the person answering hears exactly how to say it before they ever say it to your caller.
The message, immediately
An email the moment the call ends with the caller's name, callback number, and their answers, with urgent calls flagged in the subject line. A few minutes later, a second email with the recording, an AI summary, and the full transcript. Everything also lands in the portal, playable in the browser.
Callback numbers that are real
Forwarded calls arrive showing your main number, so an agent reading caller ID would hand you your own number back. Our system refuses it and requires the caller be asked for their actual number, a small thing that quietly ruins an answering service when it goes wrong.
Routes like voicemail
No-answer rules, queue overflow, auto-attendant keys, night mode, after-hours branches, point any of them at Live Answering from the portal, per line, and change it whenever you like. Pairs naturally with the AI receptionist: AI for the routine, humans for the moments that matter.
Messages to the right people
Send each message to several email addresses at once, tagged by call type, so sales leads and service calls land with the people who handle them. Spam, wrong numbers and hang-ups are logged in the portal but not emailed, so your inbox only gets real messages.
Live transfers, if you want them
Decide whether the person answering may transfer a caller live to your team, or should always take a message. Change it per line whenever you like.
Setup status you can see
Each line shows where its setup stands, from submitted to live, so you know exactly when your answering service starts taking calls.
Stop losing the calls nobody picks up.
We'll set up Live Answering on the lines that need it, no contracts, cancel any time.