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Cannon VoIP vs. Ooma

Ooma Office is a budget-priced small-business phone service with three tiers and honest month-to-month billing. Cannon VoIP is one flat rate with the core features on it. The differences live in the tier ladder and the caps.

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The short version
With Cannon VoIP$170 a month for 5 users, all-in, with unlimited texting, a CRM and a power dialer included.
With OomaAbout $180 to $195 a month on the top tier with fees, with capped texting and no built-in CRM.

Same 5-person setup. A different bill, and more in it.

Put the same five people on the same features: $170 a month all-in at Cannon VoIP, about $180 to $195 at Ooma once taxes and fees are added, and Ooma still caps texting. These are included with every $34 Cannon VoIP extension, while Ooma puts them on its top tier or does not offer them:

  • Built-in CRM. Ooma has no built-in CRM; integrations need Pro Plus.
  • Team chat and video meetings. Ooma team chat is Pro Plus only, and video starts on Pro.
  • A power dialer and call queues. Both require Ooma Pro Plus.
  • Call recording. Ooma Essentials has none.
  • Connect your own AI assistant over MCP. Ooma has no MCP server.

5-user scenario: what you'd actually pay per month

Cannon VoIP
$170/month
5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included, with a main number plus a direct number for every extension (6 numbers) in the price.
Ooma
~$180–195/month
Matching what $34 includes means the top tier, Pro Plus, since call queues, CRM integrations, and AI transcripts all live there: 5 × $29.95 = $149.75 list. Ooma bills taxes, regulatory recovery, and E911 fees on top, charges that typically add 20–30% to US VoIP invoices at average usage, putting the real total around $180–195/month. And even then parity is not quite available at any price: texting caps at 1,000 messages per month for the entire account (250/month on Pro), where Cannon's texting is unlimited on every extension.

Moving from Ooma is built in

Cannon VoIP has migration tools in the portal, and our team guides the move for free:

  • How your setup comes across. Universal import: paste or upload an export or spreadsheet of your extensions, names, emails and desk phones, or hand our migration kit to an AI assistant to fill in from your old Ooma exports.
  • Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
  • Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
  • No gap in service. Your Ooma service keeps taking calls until your numbers port, at $15 per line, usually the next business day.
Cannon VoIP
Ooma
Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Essentials $19.95, Pro $24.95, Pro Plus $29.95/user/month, billed month to month with no annual contract; taxes and regulatory fees are added on top of advertised rates.
Add-ons & hidden fees
No hidden fees. Core features are included in one flat rate per extension: no regulatory surcharge, no E911 fee, no core-feature upcharges. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.
Taxes and regulatory fees on every invoice. Texting is capped account-wide (250 messages/month on Pro, 1,000 on Pro Plus), and the desktop app itself requires Pro or higher.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Month to month, like us. Credit where due: no contract on either side of this table.
What's included
Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.
Tier-gated. Essentials has no desktop app and no texting; call recording starts at Pro; call queues, CRM integrations, HIPAA mode, and AI transcripts require Pro Plus.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Self-serve setup designed around Ooma's own hardware and app, with support lines for help along the way.
Customer support & reliability
Live technicians 24/7/365 for anything urgent, at our Fort Worth office. Full support team weekdays, 9 to 5 Central. No ticket queue, no support tier to unlock. Businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).
Standard vendor support channels by phone and chat.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.
CRM integrations are gated to the Pro Plus tier; the catalog is smaller than the big UCaaS platforms.
Built-in CRM
Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.
No built-in CRM. CRM integrations require the Pro Plus tier.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Unlimited calling includes Canada, Mexico, and Puerto Rico, a genuine plus; other international destinations bill per minute.
Meetings & messaging
Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps. Plus a live AI interpreter on any call (dial *84 or tap Translate) that translates both sides, and long-press translation for text messages.
Video meetings on Pro (25 participants) and Pro Plus (100). Team chat on Pro Plus only. A "Contact Us" website widget on Pro and Pro Plus.
Contact center tools
A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.
Call queues and the auto dialer require Pro Plus.
Call screening & 911
Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.
Name-announce call screening on Pro Plus.
Connect your own AI assistant
Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.
No MCP server for connecting your own AI assistant.
Platform ownership
We wrote our own phone software and apps, and we run our own servers and switching from an undisclosed location in Fort Worth, with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.
Runs its own platform. Bought 2600Hz (Kazoo) in 2023.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). Most other standard SIP phones can connect with basic SIP credentials, without the portal's remote management. We never rent or lease equipment: phones and adapters are yours to keep, purchased outright.
Sells its own IP phones and analog-friendly hardware outright, and supports a limited BYOD list.

Bottom line: Apples to apples, five users with matching features cost $170 a month at Cannon VoIP, all-in, and about $180 to $195 at Ooma's top tier with fees. The price gap is smaller here, but Cannon VoIP's $34 extension adds a built-in CRM, unlimited texting and a power dialer that Ooma does not match at any tier, and both are month to month.

Pricing, plan and feature details reflect Ooma's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Ooma.

Already decided? The step-by-step exit is here: switching from Ooma.

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