Cannon VoIP vs. Vonage

Vonage Business Communications is one of the oldest names in VoIP, with volume-tiered plans and a large add-on catalog. Cannon VoIP is one flat rate with the add-ons already inside.

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5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included, with a main number plus a direct number for every extension (6 numbers) in the price.

Vonage

~$250–275+/month

Matching what $34 includes means Premium (desk phones + CRM) at 5 × $27.99 = $139.95 on promotional annual pricing, plus company call recording at $49.99/month, plus a call queue at $14.99/month and $0.03 per minute of caller wait time: about $205 list. Add average usage and the fees Vonage bills on top, a few hundred queue minutes (~$9) plus regulatory recovery and E911 charges that typically add 20–30% to the plan portion, and real invoices land around $250–275/month, with transcription still tied to the recording add-on rather than included per extension.

Cannon VoIP

Vonage

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Mobile $19.99, Premium $29.99, Advanced $39.99/user/month at 1–4 lines (promotional annual rates), stepping down at 5+ and 20+ lines; regulatory and E911 fees are billed on top.

Add-ons & hidden fees

None. One flat rate per extension: no regulatory surcharge, no E911 fee, no feature upcharges.

Regulatory recovery and E911 fees on every invoice, plus a long add-on catalog: company-wide call recording $49.99/month, call queues $14.99/month per queue plus $0.03 per minute of wait time, on-demand recording $4.99/extension, additional numbers billed separately.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

Advertised rates are promotional and generally tied to annual terms; early termination fees apply to term contracts.

What's included

Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.

Tier-gated. The Mobile plan is app-only: desk phone support and CRM integration both start at Premium, and several everyday features live in the add-on catalog.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Self-serve onboarding with tiered support; larger accounts negotiate setup help.

Customer support & reliability

Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock.

Standard vendor support channels; independent guides note pricing and terms are frequently negotiated rather than published.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail.

CRM integrations (Salesforce and others) from the Premium tier up; a solid integration catalog on paper, gated by plan.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

Per-minute international rates by destination; no international calling included in base plans.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198) or an ATA adapter ($99). We never rent or lease equipment: it's yours to keep, purchased outright.

Sells desk phones; using them at all requires the Premium tier or higher, since Mobile is app-only.

Bottom line: Vonage's entry price looks competitive until you price feature parity: matching one flat $34 extension takes the Premium tier plus a recording add-on plus a metered queue add-on, and the queue literally bills by the minute your callers spend on hold. A price that goes up when your hold times do is a strange incentive to sell a business. One flat rate with the features already inside is the entire point of ours.

Pricing and plan details reflect Vonage's publicly published promotional rates as of August 2026 and are subject to change. Confirm current pricing directly with Vonage.

Already decided? The step-by-step exit is here: switching from Vonage.

See if Cannon VoIP fits your team

No contract, no pressure, just a straightforward conversation about your phone system.