Cannon VoIP vs. GoTo Connect

GoTo Connect (formerly Jive) is a major SMB phone platform whose pricing has retreated behind sales conversations. Cannon VoIP is one published flat rate. At list price the middle tiers look close; the fees and meters decide it.

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5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included, with a main number plus a direct number for every extension (6 numbers) in the price.

GoTo Connect

~$205–230+/month

Matching what $34 includes points at the Connect CX tier (reported around $34/user, since CRM integration lives there): 5 × $34 = $170 list, a near tie, until the rest arrives: taxes, regulatory, and E911 fees billed on top (typically adding 20–30%), texting metered by SMS credits with overages around $0.0055 per credit, and full call-queue analytics living in the Contact Center product at a reported $80+/user. Real invoices land around $205–230 before any queue upgrade.

Cannon VoIP

GoTo Connect

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Reported tiers: Connect Phone System ~$26/user/month, Connect CX ~$34, Contact Center ~$80+. GoTo no longer publishes firm rates; every path on the pricing page routes to a sales conversation, and quotes vary by term and seat count.

Add-ons & hidden fees

None. One flat rate per extension: no regulatory surcharge, no E911 fee, no feature upcharges.

Taxes, regulatory recovery, and E911 fees billed on top. Texting is metered by SMS credit with overage charges (~$0.0055/credit reported), toll-free numbers cost extra, and industry guides document porting-related fees.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

Advertised rates generally assume annual terms; month-to-month runs higher and early termination fees apply to term contracts.

What's included

Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.

Tier-gated: CRM integrations and customer-channel features live on CX; advanced queues, dashboards, and analytics live in the Contact Center product. Texting is included as a metered credit allowance, not unlimited.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Self-serve onboarding with a large knowledge base; larger accounts negotiate implementation help.

Customer support & reliability

Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock.

Standard vendor support channels with tiered response; the brand has changed hands (Jive, LogMeIn, GoTo) and reviewers note support experience shifted along the way.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail.

Solid integration catalog (Salesforce, HubSpot, Zendesk, Teams and more), gated to the CX tier and above.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

Per-minute international rates by destination; not included in base plans.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198) or an ATA adapter ($99). We never rent or lease equipment: it's yours to keep, purchased outright.

Sells and rents desk phones; BYOD supported for major SIP brands.

Bottom line: GoTo Connect is a legitimate platform, and at CX-tier list price it is one of the closer matches to our number on this page. The differences are structural: their $170 is a quote you negotiate, ours is published; their texting is a metered credit pool, ours is unlimited; their fees arrive on top, ours are already inside; and their full queue suite is a second product at a second price. If you have a GoTo quote in hand, our free Bill Analyzer will read it line by line.

Pricing and plan details reflect reported GoTo Connect rates as of August 2026; GoTo does not publish firm pricing, so confirm your actual quote directly with GoTo.

Already decided? The step-by-step exit is here: switching from GoTo Connect.

See if Cannon VoIP fits your team

No contract, no pressure, just a straightforward conversation about your phone system.