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Dialpad vs. RingCentral

Dialpad is an AI-first cloud phone system hosted on Google Cloud, with published prices and month-to-month options. RingCentral is a larger platform with a bigger app catalog and supervisor tools inside its phone plans. Dialpad costs less to start; RingCentral keeps more in the phone plan itself.

Published by Cannon VoIP, which competes with both. We compare them fairly, call the winner in each category from their own published information, and cite every source at the bottom.

The verdict

Who wins, category by category

Price for 5 users
Dialpad
Dialpad Standard is $15 per user annually ($75 for 5 users) or $27 month to month; RingCentral Core is reported at $20 per user annually ($100 for 5 users), and both add taxes and fees on top.
Contract terms
Dialpad
Dialpad publishes month-to-month prices and lists no early termination fee, though annual plans are not refundable after 3 days; RingCentral's annual terms require paying the rest of the term to leave early.
Integrations
RingCentral
Both put CRM integrations on their second tier ($25 per user annually for Dialpad Pro, reported $25 for RingCentral Advanced), but RingCentral's catalog lists 330+ apps.
Supervisor tools
RingCentral
RingCentral includes whisper and barge on its Advanced phone plan; Dialpad's monitor, whisper and barge require a Support contact center license from $80 per agent annually.
Support
Depends
Dialpad includes 24/7 live support only on Pro, not Standard; for RingCentral, reviewers describe inconsistent support quality.
Meetings
Tie
Both include video meetings and team chat; Dialpad lists meetings up to 150 participants.

Choose Dialpad if...

Choose Dialpad if you want a lower published price, month-to-month billing, and AI features like live call transcripts.

Dialpad vs. Cannon VoIP

Choose RingCentral if...

Choose RingCentral if you need supervisor tools inside the phone plan or a very large integration catalog.

RingCentral vs. Cannon VoIP

Side by side

Dialpad
RingCentral
Pricing & contract
Standard $15/user/mo and Pro $25/user/mo billed annually ($27 and $35 month to month). The Support contact center ($80 to $150/user) and Sell ($39 to $150/user), billed annually, are separate products.
Reported by independent pricing guides at Core $20/user/mo, Advanced $25 and Ultra $35 with annual billing; RingCentral's own plan page now says to contact sales for pricing. Plus separate regulatory and E911 fees. Month-to-month billing costs more; annual contracts carry early termination fees.
Add-ons & hidden fees
Taxes, regulatory fees and surcharges are added at checkout, and Dialpad does not publish the amounts. Outbound US texts beyond 250 a month are charged at $0.008 per message. Extra numbers come on Pro and up.
Compliance/Administrative Cost Recovery Fee and E911 fee on every invoice. AI Receptionist ($39–49/mo) and AI Conversation Expert ($60/user/mo) are separate paid add-ons.
Contract lock-in & termination fee
Dialpad's help center says annual plans do not qualify for a refund after the first 3 days. No early termination fee is listed, but paying for a full year limits how easily you can exit mid-term.
Annual and multi-year contracts carry an early termination fee: RingCentral's terms require paying all charges for the rest of the term, with auto-renewal unless cancelled 30+ days before term end.
Setup & onboarding
Self-serve signup; 24/7 live support is a Pro-tier feature, not included on Standard.
Self-serve admin portal built for IT-staffed organizations; feature access depends on which tier you're on.
Customer support & reliability
24/7 live phone support requires the Pro plan; not included on Standard. Taxes, regulatory fees and per-text charges come on top, and Dialpad does not publish the amounts.
Reviewers describe inconsistent support quality; RingCentral's terms require paying the rest of the contract term to leave early, and contracts auto-renew unless cancelled 30+ days before term end.
Integrations
CRM integrations (Salesforce, HubSpot, Zoho, and more) require the Pro plan; not available on Standard.
330+ integrations in its app gallery (Salesforce, HubSpot, Zendesk, and more), but CRM integrations require the Advanced tier or higher.
Built-in CRM
No built-in CRM. CRM integrations require the Pro plan.
No built-in CRM. CRM integrations require the Advanced tier or higher.
International calling
Not included on any base plan: international calls are billed per minute from prepaid calling credits, or through the Global Unlimited Calling add-on, which covers 8,000 international minutes per license each month before per-minute charges resume.
Not included in RingEX plans: international calls are billed per minute against prepaid calling credits, at rates that vary by destination. Calling credit bundles are sold separately.
Meetings & messaging
Video meetings (up to 150 participants) and team chat included. Website chat is part of Dialpad Support (contact center): an add-on on Essentials ($80/agent/month billed annually), included from Advanced ($115).
Video meetings with dial-in and team chat on all tiers. Website chat is not part of RingEX: digital channels are in the RingCX contact center, from $65/agent/month.
Contact center tools
Silent monitor, whisper and barge are in Support plans and not listed for Connect. The power dialer is in the separate Sell product: an add-on on Essentials ($39), included on Advanced ($95 and up).
Whisper and barge on Advanced and up. Live queue reports need the Call Queues Booster add-on ($35). No power dialer in RingEX: outbound campaigns use the separate RingCX product.
Call screening & 911
Name-announce call screening and spam detection included.
Callers can announce their name before the call connects.
Connect your own AI assistant
Has an official MCP server.
MCP connectors for ChatGPT, Claude and other AI assistants are included on all tiers.
Platform ownership
Builds its own platform, hosted on Google Cloud.
Builds and runs its own cloud platform (RingEX). It also licenses that platform to other brands, including AT&T Office@Hand, Avaya Cloud Office and RingCentral with Verizon.
Hardware & BYOD
App-first; also runs on supported desk phones, which are bought separately. Dialpad Meetings for Rooms is priced on request.
Supports BYOD and sells desk phones, and also pushes a recurring "Device-as-a-Service" rental subscription where you never own the hardware. Reported mid-range phone rental runs about $15/device/month; renting past ~13 months (198÷15) costs more than buying our VoIP-6 outright ever would, and you still wouldn't own it.

Where Cannon VoIP fits

Cannon VoIP is $34 per extension per month, all-in and month to month, with unlimited domestic calling and texting and 11 CRM integrations on every extension. A built-in CRM, website chat, a live queue wallboard with listen, whisper and barge, and a power dialer are included rather than sold as separate products.

See Cannon VoIP pricing · Best business phone systems of 2026

Common questions

Is Dialpad cheaper than RingCentral?

Yes, at the entry level. Dialpad Standard is $15 per user on annual billing, and RingCentral Core is reported at $20 per user annually. Both add taxes and regulatory fees.

Does Dialpad have a contract?

Dialpad offers month-to-month billing ($27 Standard, $35 Pro) and lists no early termination fee. Annual plans are cheaper but are not refundable after the first 3 days.

Which includes CRM integrations, Dialpad or RingCentral?

Both, on their second tier. Dialpad needs Pro for Salesforce, HubSpot and Zoho, and RingCentral needs Advanced.

Sources (33)

Each claim about Dialpad, RingCentral on this page comes from the public sources below, checked October 2026. Where a provider does not publish a price, we use independent pricing guides and say so. If something has changed, tell us at support@cannonvoip.com and we will correct it.

  1. Dialpad pricing page: Connect Standard $15 and Pro $25 billed annually ($27 and $35 month to month); Pro adds Salesforce, HubSpot, Slack, ServiceNow, Microsoft Teams integrations, extra numbers and 24/7 support; Connect SMS charged per SMS; taxes, regulatory fees and surcharges added at checkout; Support plans $80, $115, $150 annual ($95, $135, $170 monthly) with digital channels an add-on on Essentials and included from Advanced; Sell plans $39, $95, $150 annual with SFDC Power Dialer an add-on on Essentials and included from Advanced; silent monitoring, whisper and barge listed only on Support and Sell; WFM add-on; Okta, Azure and OneLogin SSO on Enterprise; 150-participant meetings and team messaging; real-time call transcription; spam detection; desk phone availability
  2. Dialpad calling and texting rates: Outbound US texts beyond the first 250 a month on Connect seats charged at $0.008 per message
  3. Dialpad help: Cancellation and Refund FAQs: Annual plans do not qualify for a refund after the first 3 days; no early termination fee listed
  4. Dialpad help: Global Unlimited Calling add-on: International calling not in base plans; add-on gives 8,000 international minutes per license per month, then calls are charged to calling credits
  5. Dialpad help: Digital Channels: Website chat, SMS, email, WhatsApp, Facebook Messenger and Instagram channels in the contact center
  6. Dialpad Workforce Management page: Forecasting, scheduling and real-time schedule adherence
  7. Dialpad AI contact center page: Real-time sentiment analysis and live AI coaching for agents
  8. Dialpad help: SMS Logging in Salesforce: Calls and texts logged into Salesforce
  9. Dialpad call screening feature page: Name-announce call screening and spam call blocking
  10. Dialpad help: App Requirements: Desktop app for Windows 10 or later and macOS 11 or later; Linux not listed; Chromebooks supported
  11. Dialpad developer docs: Dialpad MCP Server: Official Dialpad-hosted MCP server (early access)
  12. Dialpad Trust Center: SOC 2 Type II, ISO 27001, 27017 and 27018 certifications; customer data stored on Google Cloud Platform
  13. RingCentral plans and pricing page: Annual billing discount, AI Receptionist from $39, Call Queues Booster $35 add-on, 330+ integrations
  14. RingCentral plan data feed (behind the pricing page): SMS 25/user on Core and 100 on Advanced, CRM integrations and whisper/barge on Advanced and up, live queue reports in Call Queues Booster add-on on Core and Advanced, single sign-on and MCP connectors on all tiers, Slack integration, call transcription on all tiers, Rooms add-on, RingCX from $65, desk phone rentals
  15. UseCarly RingCentral pricing breakdown: Core $20, Advanced $25, Ultra $35 annual; $30/$35/$45 monthly; AI Conversation Expert from $60/user; AI Receptionist $39 add-on or $49 standalone
  16. CloudTalk RingCentral pricing analysis: Plan prices annual vs monthly, Compliance and Administrative Cost Recovery Fee and E911 fee on invoices
  17. Costbench RingCentral hidden costs: Cost recovery and E911 fees adding 20 to 30% above list, about $15/device/month mid-range phone rental
  18. RingCentral RingEX Service Attachment: SMS allotments 25/100/200 by tier, international calls billed against calling credits, calling credit bundles sold separately
  19. RingCentral Terms of Service: Auto-renewal unless notice 30 days before term end, early termination requires paying all charges for the rest of the term, 911 and administrative cost recovery fees
  20. RingCentral Device as a Service Rental Agreement: Desk phone rental with monthly fees, title never transfers to the customer
  21. RingCentral support: desk phones: Phones can be purchased from RingCentral or brought (BYOD)
  22. RingCentral RingCX omnichannel page: Website chat as a RingCX channel, 20+ digital channels including social
  23. RingCentral RingCX general availability blog: RingCX routes social, SMS, email and 20+ digital channels
  24. RingCentral power dialing page: Power dialing comes from RingCX, not RingEX
  25. RingCentral call screening feature page: Callers can announce their name before the call connects
  26. RingCentral Trust Center compliance: SOC 2, ISO 27001 and HITRUST certifications
  27. RingCentral app download page: Official desktop app for Windows and Mac
  28. RingCentral Phone for Linux (Labs): Linux app is a Labs community project, not official, no RingCentral support
  29. RingCentral partner brand guidelines: Sold as AT&T Office@Hand, Avaya Cloud Office and RingCentral with Verizon
  30. Charter and RingCentral press release: Spectrum Business Connect with RingCentral
  31. Brightspeed Voice+ with RingCentral press release: Brightspeed Voice+ runs on RingCentral
  32. Avaya Cloud Office general availability press release: Avaya Cloud Office runs on RingCentral
  33. RingCentral reviews on Trustpilot: Reviewers describe inconsistent support quality

Pricing, plan and feature details reflect each provider's published or independently reported information as of October 2026 and are subject to change. Confirm current pricing directly with each provider.