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RingCentral vs. 8x8

RingCentral and 8x8 both build and run their own cloud phone platforms and both sell a separate contact center. Neither publishes simple per-user prices today, so most of the difference is in contract length, setup costs and how deep each goes on contact center tools.

Published by Cannon VoIP, which competes with both. We compare them fairly, call the winner in each category from their own published information, and cite every source at the bottom.

The verdict

Who wins, category by category

Price for 5 users
Depends
Both are quote-based now: RingCentral is reported at $20 to $35 per user on annual billing ($100 to $175 for 5 users), and 8x8 is reported at roughly $24 to $44 per user ($120 to $220), both before fees.
Contract terms
RingCentral
RingCentral sells annual terms with an early termination fee; 8x8 deals are often multi-year, with reported annual price increases of 3 to 5% and onboarding from about $1,000.
Integrations
RingCentral
RingCentral lists 330+ integrations and states CRM access starts on Advanced; 8x8 lists Salesforce, Dynamics 365, Zendesk, HubSpot, Zoho and ServiceNow but does not publish which plans include each.
Supervisor tools
Tie
8x8 lists barge, monitor and whisper on its business phone plans, and RingCentral includes whisper and barge on Advanced; neither puts them on every tier at a published price.
Contact center
Depends
RingCentral publishes RingCX from $65 per agent with 20+ digital channels; 8x8's contact center is reported at $75 to $140+ per agent but adds predictive dialing, workforce management and quality scoring.
Meetings
Tie
Both include video meetings and team chat with their phone plans.
Security certifications
8x8
Both hold SOC 2, ISO 27001 and HITRUST; 8x8 also lists PCI DSS.

Choose RingCentral if...

Choose RingCentral if you want a shorter commitment, a large app catalog, and a contact center with published starting prices.

RingCentral vs. Cannon VoIP

Choose 8x8 if...

Choose 8x8 if you run a larger contact center that needs predictive dialing, workforce management and PCI DSS, and you are comfortable with a multi-year quote.

8x8 vs. Cannon VoIP

Side by side

RingCentral
8x8
Pricing & contract
Reported by independent pricing guides at Core $20/user/mo, Advanced $25 and Ultra $35 with annual billing; RingCentral's own plan page now says to contact sales for pricing. Plus separate regulatory and E911 fees. Month-to-month billing costs more; annual contracts carry early termination fees.
Not publicly listed: reported ranges run roughly $24–$44/user/mo for business plans, $75–$140+/agent for contact center, quote-based, often multi-year.
Add-ons & hidden fees
Compliance/Administrative Cost Recovery Fee and E911 fee on every invoice. AI Receptionist ($39–49/mo) and AI Conversation Expert ($60/user/mo) are separate paid add-ons.
Independent pricing guides report onboarding and professional services from about $1,000, annual price increases of 3 to 5% on multi-year terms, and extra cost for enhanced support. Confirm what is included on your quote.
Contract lock-in & termination fee
Annual and multi-year contracts carry an early termination fee: RingCentral's terms require paying all charges for the rest of the term, with auto-renewal unless cancelled 30+ days before term end.
Multi-year contracts commonly include an early termination fee if you cancel before the term ends; terms are set at the time of your custom quote.
Setup & onboarding
Self-serve admin portal built for IT-staffed organizations; feature access depends on which tier you're on.
Sales-led process; onboarding and professional services for larger deployments can run into the thousands of dollars.
Customer support & reliability
Reviewers describe inconsistent support quality; RingCentral's terms require paying the rest of the contract term to leave early, and contracts auto-renew unless cancelled 30+ days before term end.
Support comes in Standard, Premium and Enterprise tiers, with faster response on the higher tiers, and enhanced support is reported to cost extra. Some reviewers describe the interface as dated or clunky and the contact center admin side as complicated.
Integrations
330+ integrations in its app gallery (Salesforce, HubSpot, Zendesk, and more), but CRM integrations require the Advanced tier or higher.
Lists Salesforce, Dynamics 365, Zendesk, HubSpot, Zoho, ServiceNow and more. Which plans include each isn't published, so confirm with your quote.
Built-in CRM
No built-in CRM. CRM integrations require the Advanced tier or higher.
A native CRM is listed only in its contact center product, not on its business phone plans.
International calling
Not included in RingEX plans: international calls are billed per minute against prepaid calling credits, at rates that vary by destination. Calling credit bundles are sold separately.
Unlimited calling to 48 countries requires the top Work tier at roughly $44/user/month, more than Cannon VoIP's entire $34/extension base price, before a single international call is made.
Meetings & messaging
Video meetings with dial-in and team chat on all tiers. Website chat is not part of RingEX: digital channels are in the RingCX contact center, from $65/agent/month.
Video meetings and team chat included. Website chat comes through its contact center product.
Contact center tools
Whisper and barge on Advanced and up. Live queue reports need the Call Queues Booster add-on ($35). No power dialer in RingEX: outbound campaigns use the separate RingCX product.
Barge, monitor and whisper are listed for its business phone plans. Its auto dialer (predictive, progressive and preview) comes with its contact center product.
Call screening & 911
Callers can announce their name before the call connects.
Call screening is not listed on 8x8's site.
Connect your own AI assistant
MCP connectors for ChatGPT, Claude and other AI assistants are included on all tiers.
An MCP server for connecting your own AI assistant is not listed on 8x8's site.
Platform ownership
Builds and runs its own cloud platform (RingEX). It also licenses that platform to other brands, including AT&T Office@Hand, Avaya Cloud Office and RingCentral with Verizon.
Builds and runs its own cloud platform.
Hardware & BYOD
Supports BYOD and sells desk phones, and also pushes a recurring "Device-as-a-Service" rental subscription where you never own the hardware. Reported mid-range phone rental runs about $15/device/month; renting past ~13 months (198÷15) costs more than buying our VoIP-6 outright ever would, and you still wouldn't own it.
Supports BYOD and softphones; IP desk phones are typically purchased separately, commonly $50–$300+ per device.

Where Cannon VoIP fits

Cannon VoIP is $34 per extension per month, published, all-in and month to month, with unlimited domestic calling and texting. Every extension includes a built-in CRM, website chat, a live queue wallboard with listen, whisper and barge, and a power dialer, without a separate contact center contract.

See Cannon VoIP pricing · Best business phone systems of 2026

Common questions

Is 8x8 cheaper than RingCentral?

It depends on your quote. Neither publishes simple prices now; independent guides report RingCentral at $20 to $35 per user annually and 8x8 at roughly $24 to $44 per user, both before fees.

Does 8x8 require a long contract?

8x8 deals are quote-based and often multi-year, and multi-year contracts commonly carry an early termination fee. Independent guides also report 3 to 5% annual price increases on multi-year terms.

Which has the better contact center, RingCentral or 8x8?

8x8 goes deeper with predictive, progressive and preview dialing plus workforce management and quality scoring. RingCentral's RingCX starts at a published $65 per agent and routes 20+ digital channels.

Sources (34)

Each claim about RingCentral, 8x8 on this page comes from the public sources below, checked October 2026. Where a provider does not publish a price, we use independent pricing guides and say so. If something has changed, tell us at support@cannonvoip.com and we will correct it.

  1. RingCentral plans and pricing page: Annual billing discount, AI Receptionist from $39, Call Queues Booster $35 add-on, 330+ integrations
  2. RingCentral plan data feed (behind the pricing page): SMS 25/user on Core and 100 on Advanced, CRM integrations and whisper/barge on Advanced and up, live queue reports in Call Queues Booster add-on on Core and Advanced, single sign-on and MCP connectors on all tiers, Slack integration, call transcription on all tiers, Rooms add-on, RingCX from $65, desk phone rentals
  3. UseCarly RingCentral pricing breakdown: Core $20, Advanced $25, Ultra $35 annual; $30/$35/$45 monthly; AI Conversation Expert from $60/user; AI Receptionist $39 add-on or $49 standalone
  4. CloudTalk RingCentral pricing analysis: Plan prices annual vs monthly, Compliance and Administrative Cost Recovery Fee and E911 fee on invoices
  5. Costbench RingCentral hidden costs: Cost recovery and E911 fees adding 20 to 30% above list, about $15/device/month mid-range phone rental
  6. RingCentral RingEX Service Attachment: SMS allotments 25/100/200 by tier, international calls billed against calling credits, calling credit bundles sold separately
  7. RingCentral Terms of Service: Auto-renewal unless notice 30 days before term end, early termination requires paying all charges for the rest of the term, 911 and administrative cost recovery fees
  8. RingCentral Device as a Service Rental Agreement: Desk phone rental with monthly fees, title never transfers to the customer
  9. RingCentral support: desk phones: Phones can be purchased from RingCentral or brought (BYOD)
  10. RingCentral RingCX omnichannel page: Website chat as a RingCX channel, 20+ digital channels including social
  11. RingCentral RingCX general availability blog: RingCX routes social, SMS, email and 20+ digital channels
  12. RingCentral power dialing page: Power dialing comes from RingCX, not RingEX
  13. RingCentral call screening feature page: Callers can announce their name before the call connects
  14. RingCentral Trust Center compliance: SOC 2, ISO 27001 and HITRUST certifications
  15. RingCentral app download page: Official desktop app for Windows and Mac
  16. RingCentral Phone for Linux (Labs): Linux app is a Labs community project, not official, no RingCentral support
  17. RingCentral partner brand guidelines: Sold as AT&T Office@Hand, Avaya Cloud Office and RingCentral with Verizon
  18. Charter and RingCentral press release: Spectrum Business Connect with RingCentral
  19. Brightspeed Voice+ with RingCentral press release: Brightspeed Voice+ runs on RingCentral
  20. Avaya Cloud Office general availability press release: Avaya Cloud Office runs on RingCentral
  21. RingCentral reviews on Trustpilot: Reviewers describe inconsistent support quality
  22. 8x8 business phone service page: No prices shown on 8x8's site
  23. Ringly 8x8 pricing breakdown: 8x8 does not publish prices; X2 $24/$28 and X4 $44/$57 per user; X6 about $85, X8 about $140+; multi-year commitments; 3 to 5% annual escalators; onboarding and professional services from $1,000; unlimited calling to 48 countries on X4; IP phones $50 to $300+
  24. Costbench 8x8 pricing: Reported per-user prices X2 $24, X4 $44, X6 $85, X8 $140
  25. iPlum 8x8 pricing and fees: Reported regulatory fee $3.49 and E911 fee $1.99 per extension
  26. 8x8 help: cancel an account: Early termination (buyout) fees for cancelling during the contract term
  27. 8x8 features page: Auto dialer with predictive, progressive and preview modes; caller blocking but no call screening; barge, monitor and whisper; WhatsApp, Facebook Messenger, email and chat routing; workforce and quality management; speech and sentiment analytics; SSO with Okta and Active Directory; group MMS up to 10; SOC 2 Type 2, ISO 27001, HITRUST and PCI DSS; CRM integrations list; 48 countries; no MCP listed
  28. 8x8 Contact Center CRM page: Native CRM is part of the contact center product
  29. 8x8 help: contact center chat overview: Website chat is a contact center channel
  30. 8x8 Work for Desktop system requirements: Windows 10 and newer, macOS 11 and newer, no Linux
  31. 8x8 Global Customer Support data sheet: Standard, Premium and Enterprise support tiers with faster response on higher tiers
  32. 8x8 Form 10-K FY2026: 8x8 operates its own cloud software platform
  33. 8x8 Work reviews on Capterra: Reviewers describe the interface as dated or clunky
  34. 8x8 Contact Center reviews on Gartner Peer Insights: Reviewers describe the contact center admin side as complicated

Pricing, plan and feature details reflect each provider's published or independently reported information as of October 2026 and are subject to change. Confirm current pricing directly with each provider.