The front desk at a gym is one person checking in members, selling a smoothie, handing out towels and answering a phone that rings with "what time does spin start" for the fortieth time this week. The calls that matter, the person thinking about joining, ring out while the desk deals with a member whose key fob stopped working. That lead does not leave a voicemail. They try the studio across the street.
Cannon VoIP answers the routine for you: the AI receptionist handles hours, class times and pricing questions and books tours and trial visits, missed callers get a text back, and new leads land in a built-in CRM pipeline your sales staff actually works. Flat $34 per extension, no contracts, texting and transcription included.
Class questions, cancellations, and leads that go cold
Most gym calls are the same handful: hours, class schedule, guest passes, childcare times, and "how do I freeze my membership." None of them need a person, but all of them land on the person who is also trying to sell memberships. The calls that do need a person, a prospect ready to join or a member upset about a billing charge, get the same rushed answer as the rest.
Then there is the outbound side. A coach is out sick and the 6 AM class needs to know tonight. A storm closes the building. A prospect toured on Tuesday and nobody followed up. These are the moments that decide whether people stay, and most gyms handle them from someone's personal cell.
What we set up for gyms and fitness studios
Why gyms switch to Cannon VoIP
Flat $34 per extension per month, month to month, with texting, transcription and the built-in CRM included and no regulatory fees. A single studio might run two or three extensions; a multi-club operator adds them as clubs open, and volume discounts start automatically at 25 extensions.
Coaches and trainers can carry the gym's number on the mobile app, so client calls and texts go out under the business number and personal cells stay personal. When a trainer leaves, their client conversations stay with the gym.
The number on your signs, flyers and Google listing ports for $15 per line, usually the next business day with about two minutes of downtime. Within about an hour and a half of DFW Airport we install on-site for free, and we support gyms nationwide.
What a typical setup looks like
A single-location gym usually runs a front desk extension, a manager, and a sales or membership extension, at $34 each, with coaches on the app. The main menu offers class times and hours, "join or book a tour," and "existing membership or billing." The AI receptionist ($65 per month, or free with 10 or more users) picks up the first option and books the second when the desk is busy or closed.
New leads from calls, website forms and website chat land on the CRM pipeline. Tour reminders go out automatically, a follow-up sequence runs until the prospect replies or books, and class changes go out as a bulk text from the gym's number.
Common questions from gyms
Before go-live, write the ten questions your desk answers most often and the exact answer for each. That list becomes the AI receptionist's instructions, the text templates and the menu greeting, so members get the same answer whichever way they ask.
Stop losing leads to a busy desk
Talk to us about tour booking, class texts and lead follow-up for your gym or studio.
Talk to us