Your customers already text, the only question is whether they're texting your business number or one employee's personal cell. Cannon VoIP includes business SMS and MMS on your real business numbers, shared across your team and organized in one place, so conversations don't live and die in somebody's pocket.
What's included
Threaded SMS & MMS on your business number
Real conversations, with pictures, on the numbers customers already know, synced across desktop and mobile so anyone on the team can pick up the thread.
Templates, keyword auto-replies & scheduled sends
Common answers one click away, automatic replies to keywords (text HOURS, get your hours), and messages you can write now and send later.
Broadcasts that behave
Send to up to five hundred numbers at once, broadcasts pace themselves and automatically skip anyone who has opted out.
Compliance handled for you
STOP, START, and HELP are always processed automatically, and your numbers are registered for 10DLC, the carrier framework that keeps legitimate business texting deliverable.
It works with the rest of your system
- The AI receptionist texts too: callers get SMS follow-ups, booked appointments trigger an automatic reminder text the day before, and a thank-you text with your review link goes out after.
- Your own software can listen: inbound texts can push straight into your systems through signed webhooks.
- Managed in the portal: texting lives alongside calls, voicemail, and fax in the self-service portal.
SMS and MMS messaging is included with Cannon VoIP service at no extra cost, it's part of the $34/extension plan, not an add-on.
Wondering why business texting needs registration at all? Our plain-English guide to 10DLC explains it, and our home services and dental pages show texting at work.
Ready to text from your business number?
We'll get your numbers registered and your team texting from day one.
Talk to us about texting