An optometry practice is a clinic and a store at the same time. The front desk checks in exams, the optical floor is fitting frames, and the phone keeps ringing with "are my glasses ready?", "do you take my vision plan?" and "I need to reorder my contacts." The calls that matter most, new patients looking for an exam this week, are mixed in with all of them and go to voicemail when the desk is full.
Cannon VoIP sorts it out. The AI receptionist books exams from times that are actually free, pickup and recall messages go out as texts from the practice number, referrals move through cloud eFax, and a simple menu sends optical questions to the optical floor. Flat $34 per extension per month, month to month, with texting and transcription included and no regulatory fees.
Exam slots, optical questions and the annual recall
Eye care calls split three ways: booking and rescheduling exams, questions for the optical side about orders, frames and insurance, and contact lens reorders. Each needs a different person, and a single front desk line makes all of them wait behind each other.
Recall is the long game. Annual exams keep patients coming back and keep the optical floor busy, but a recall list only works if someone reaches the patients on it. Phone calls take hours. A text from the practice number takes a minute and gets read.
What we set up for optometry practices
Why eye care practices switch to Cannon VoIP
$34 per extension per month, all-in, month to month, with texting and transcription included. Front desk, optical, doctor and office manager extensions add up to a predictable bill, and the AI receptionist adds $65 per month, or nothing with 10 or more users.
Texting does the work phone calls used to: pickups, recalls, reminders and contact lens reorder follow-ups. Business texting is included, with STOP opt-outs handled automatically across every number you text from.
HIPAA mode and a Business Associate Agreement are available. They support your privacy program; the phone system does not make a practice HIPAA compliant by itself. Our security and compliance overview has the details.
What a typical setup looks like
A single-location practice usually runs four or five extensions at $34 each, cloud eFax at $10, and the AI receptionist for overflow and after-hours booking. The menu offers exams, optical and contact lenses, and billing, and the optical option rings everyone on the optical floor.
Glasses-ready and recall texts go out from the practice number, and reminders go out for every booked exam. Your number ports over for $15 per line, and practices within about an hour and a half of DFW Airport get free on-site installation.
Common questions from optometry practices
Make a text template for "glasses ready" and another for "contacts arrived" with your pickup hours in them. Opticians send them in seconds, and patients stop calling to ask.
A front desk that sees clearly
Talk to us about exam booking, pickup texts and recall for your practice.
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