An alarm company's phone rings at the worst hours. A keypad is chirping at 2 AM because of a low battery, a customer just moved in and does not know their code, and a business owner wants a tech out today because a camera is down. Meanwhile your sales reps are calling leads from their cells, and half of those calls go unanswered because the number looks like spam.
Cannon VoIP sorts that load: routine questions get answers you wrote, real service problems reach the on-call tech on the mobile app, every service request becomes a ticket with a response promise, and Branded Calling + RCS puts your company name on the screen when your team calls out. Flat $34 per extension, no contracts, texting and transcription included.
Trouble beeps, service calls, and sales callbacks
Alarm company calls fall into a few groups. Routine questions, like a trouble beep, a low battery, a forgotten code or how to arm the system, which mostly have a written answer. Service calls that need a tech. Billing and account changes. And sales, where a lead who called about a quote expects a call back the same day.
None of these should be confused with an active alarm. Monitoring and dispatch belong to your central station, and anyone in danger should call 911. Your office line needs to say that clearly and then get everyone else to the right answer quickly.
What we set up for security and alarm companies
Why alarm companies switch to Cannon VoIP
Flat $34 per extension per month, month to month, with texting, transcription and the built-in CRM included and no regulatory fees. Techs, installers and sales reps get an extension on the app without a second company phone, and volume discounts start automatically at 25 extensions.
Your customers are dealing with the copper retirement too. Our guide to alarm panels and elevator phones after copper explains why life-safety lines are a different project from office phones. It is worth sending to customers who ask whether their alarm can just move to VoIP.
Your number is on yard signs and window stickers across your service area. It ports for $15 per line, usually the next business day with about two minutes of downtime. Within about an hour and a half of DFW Airport we install on-site for free, and we support alarm companies nationwide.
What a typical setup looks like
A typical alarm dealer runs office, dispatch or scheduling, billing, sales and a handful of techs at $34 each, with techs and reps on the app. The main menu opens with the emergency wording, then offers service, billing and sales. Service rings scheduling by day and the on-call tech after hours. Routine questions can go to the AI receptionist ($65 per month, or free with 10 or more users) first.
Every service request becomes a ticket, techs text customers before they arrive, and sales reps call leads with Branded Calling + RCS ($45 to set up, then $40 per month per block of 25 extensions) so the company name shows up on the screen.
Common questions from alarm companies
Write the after-hours greeting with your monitoring center's guidance in hand, and test it from an outside phone. The first ten seconds should tell someone in danger exactly where to go, before any menu options.
Route service calls, not emergencies, to your office
Talk to us about on-call tech routing, service tickets and branded calling for your alarm company.
Talk to us