A senior living community is a home, a care setting and a small business in one building. The front desk takes calls from families asking how Mom is doing, from prospective residents wanting a tour, and from vendors and pharmacies. The nurse on duty is somewhere down a hallway. Activities need announcing, the dining room opens at 11:30, and when someone dials 911 from a resident apartment, the director needs to know right away.
Cannon VoIP ties the building together. Paging groups and scheduled bells handle announcements, 911 calls alert the people you choose with each building's own address, families reach the right wing through a simple menu, and tour requests get booked instead of lost. Flat $34 per extension per month, month to month, with texting and transcription included and no regulatory fees.
Families, tours and the hallway nobody can hear
Calls in senior living come from people who care a lot. Families want to reach a nurse or the wellness director, and a call that rings and rings feels like neglect even when staff are busy with residents. Prospective families are shopping several communities, and the one that books the tour on the first call usually gets the visit.
Inside, staff are rarely at a desk. Caregivers, nurses and maintenance move all day, and the community still needs to announce meals, activities, a fire drill or severe weather to everyone at once. Old phone systems and copper lines that ran elevator phones and alarm panels are being retired, and they need a plan too.
What we set up for senior living communities
Why communities switch to Cannon VoIP
$34 per extension per month, all-in, month to month, with texting and transcription included. A community can put extensions where staff work and share the rest through ring groups and paging, and volume discounts start automatically at 25 extensions.
Older copper lines for elevators, fire panels and alarms are a real project. We help communities plan POTS replacement for alarms and elevators alongside the phone system, and 911 alerts can include outside contacts like your alarm company.
HIPAA mode and a Business Associate Agreement are available for communities that handle health information. They support your privacy program; the phone system does not make a community HIPAA compliant by itself. See our security and compliance overview.
What a typical setup looks like
A community usually runs extensions for the front desk, nursing station, memory care, the executive director, marketing and maintenance, plus app extensions for nurses on the floor, all at $34 each. The main menu offers families, tours, the business office and maintenance, and the tour option goes to the marketing director or the AI receptionist.
Paging groups cover each wing, bells handle meals and activities, and 911 alerts go to the director and nurse on duty. Communities within about an hour and a half of DFW Airport get free on-site installation, and we support communities nationwide.
Common questions from senior living communities
Set your 911 alert list before go-live and include the person on duty at night, not only the director. Then dial 933 from a phone in each building to hear the callback number and address dispatch would see.
One system for the whole community
Talk to us about paging, family call routing and 911 alerts for your community.
Talk to us