A home health or hospice agency has an office, but the work happens in other people's homes. Nurses, aides and therapists drive from visit to visit and call patients from their personal cells. Referrals and signed physician orders arrive by fax at all hours. And at 2 AM a hospice family calls because something has changed, and that call has to reach the on-call nurse, not a voicemail box that nobody checks until morning.
Cannon VoIP puts the agency number in every clinician's pocket and makes after-hours coverage dependable. Field staff call and text from the mobile app as the agency, the on-call rotation is a ring group or follow-me you change in the portal, referrals arrive by cloud eFax as PDFs, and HIPAA mode keeps patient details off lock screens. Flat $34 per extension per month, month to month, with texting and transcription included and no regulatory fees.
Referrals at 4:55, families at 2 AM, and a staff that never sits down
Agency calls cluster around intake and after hours. Intake lives on referrals: a hospital discharge planner or physician's office faxes an order and calls to confirm, and the agency that answers and accepts first usually gets the patient. After hours, calls come from patients and families who need a nurse, and the agency's reputation rests on how fast that nurse calls back.
Field staff make it harder. A nurse calling a patient from a personal cell shows a number the family does not recognize, and the patient may not pick up. When that nurse leaves the agency, the patient still has their number. The agency needs its own number on every outbound call, wherever the clinician is.
What we set up for home health and hospice
Why agencies switch to Cannon VoIP
$34 per extension per month, all-in, month to month, with texting and transcription included. Field clinicians use the mobile app as their extension, so there is no desk phone to buy for someone who is never at a desk.
Coverage is built from parts you control: ring groups and queues, follow-me steps, holiday calendar and a company status switch for Emergency or Snow Day. If you want people answering overnight, live answering can take the first ring and hand the call to your on-call nurse.
HIPAA mode and a Business Associate Agreement are available. They are tools that support your compliance program; the phone system does not make an agency HIPAA compliant by itself. Our security and compliance overview has the details.
What a typical setup looks like
An agency usually runs desk extensions for intake, scheduling and the office, plus an app extension for every field clinician, all at $34 each. The day menu offers referrals, scheduling and billing. After hours, a patient and family option goes to the on-call ring group, and everything else goes to transcribed voicemail for the morning.
Cloud eFax ($10 per month) receives referrals and orders, and HIPAA mode is on across the account. Agencies within about an hour and a half of DFW Airport get free on-site installation for the office, and we support agencies nationwide.
Common questions from home health and hospice agencies
Give the after-hours patient option its own shared voicemail box as a last stop, and have the on-call nurse's follow-me end there. Even if a call is missed, the message is transcribed, emailed to the whole clinical team and visible in the morning.
Coverage that follows your clinicians
Talk to us about on-call routing, field calling and referral faxing for your agency.
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