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Webex vs. Zoom Phone

Webex Calling is Cisco's cloud phone system, sold online and through partners and carriers, and bundled with meetings in Webex Suite. Zoom Phone is Zoom's cloud phone system, sold alone or bundled with Zoom Workplace. Prices are close; the core difference is what each puts in the base plan versus add-ons and support access.

Published by Cannon VoIP, which competes with both. We compare them fairly, call the winner in each category from their own published information, and cite every source at the bottom.

The verdict

Who wins, category by category

Price for 5 users
Tie
Month to month, 5 calling-only seats are $85 on Webex Call versus $90 on Zoom's US & CA Unlimited plan, while 5 seats with meetings are $125 on Webex Suite versus $120 on Zoom Pro Plus, all before taxes and fees.
Contract terms
Tie
Both sell monthly or annual online plans you can cancel at the end of the paid term; Webex Contact Center and partner licenses run 12 months or more, and Zoom sells prepaid 1 to 3-year packages through sales.
Features included vs. gated
Zoom Phone
Monitor, whisper and barge come with every Zoom Phone license, while Webex's online plans list call queues, call recording and barge only on Enterprise.
Contact center tools
Zoom Phone
Zoom adds live queue dashboards and shared team texting for $25 per user a month, while Webex Contact Center, where it lists chat and a dialer, is $85 to $130 per named agent a month plus $8 per user for the calling integration.
Meetings
Tie
Both calling-only plans cap meetings at 40 minutes, and both bundles lift it: Webex Suite allows 24 hours and 200 attendees, Zoom Pro Plus allows 30 hours.
Integrations
Zoom Phone
Zoom Phone includes a built-in Salesforce integration with click to dial, screen pops and call logging on every plan, while Webex's Salesforce widget dials by opening the Webex Calling app.
Support
Webex
Webex online plans list chat and phone support, while Zoom limits live phone support to accounts spending over $200 a month, which 5 Pro Plus users ($120) do not reach.

Choose Webex if...

Choose Webex if you already use Cisco phones or video room hardware, need large meetings, or want to buy through a partner or carrier such as Verizon.

Webex vs. Cannon VoIP

Choose Zoom Phone if...

Choose Zoom Phone if your team already lives in Zoom, you use Salesforce, and you want supervisor monitoring and queue dashboards without buying a separate contact center product.

Zoom Phone vs. Cannon VoIP

Side by side

Webex
Zoom Phone
Pricing & contract
Webex Call is $17/user/month billed monthly or $15.30 billed annually. Webex Suite (Meet + Call) is $25 monthly or $22.50 annually. Webex Contact Center, where Webex lists chat and a dialer, is $85 (Standard) or $130 (Premium) per named agent a month through sales, plus $8/user for the Webex Calling integration. Enterprise, Customer Assist and Business Texting prices are not listed on Webex's site.
Plans start at $10.50/user/mo billed annually with metered (per-minute) calling, or US & CA Unlimited $16/user/mo billed annually ($18 month to month), or bundled with Zoom Workplace as Pro Plus $20.50 or Business Plus $24.50/user/mo billed annually ($24 and $29 month to month).
Add-ons & hidden fees
Webex invoices add taxes and fees on top of the plan price. Cisco's calling plan bills itemize E911 fees per phone number, the federal Universal Service Fund and state and local telecom taxes, which vary by location; Cisco does not publish the amounts. Partner customers also pay a daily charge for each phone number, and a CDW quote lists $43 for each 911 call sent to Cisco's emergency relay center. Porting is free, and international calls are billed after use.
The Metered plan bills every domestic call per minute. Live queue dashboards and shared team texting need the $25/user/month Customer Engagement Pack, and Auto Dialer is a separate paid license.
Contract lock-in & termination fee
Online plans auto-renew monthly or annually. You can cancel any time; the plan runs to the end of the paid period, then drops to Webex Free. Contact Center and partner licenses run on terms of 12 months or more, and committed agents can be added but not reduced mid-term. Partners and carriers set their own prices and terms.
Billed monthly or annually, with prepaid 1, 2 and 3-year packages through sales. Cancelling stops the auto-renewal at the end of the paid term.
Setup & onboarding
Self-serve signup online, with new numbers ready at purchase and number ports taking at least 21 days. Customer Assist, business texting and larger rollouts go through Cisco partners.
Self-serve signup built around the Zoom Workplace app; live phone support is only for accounts with subscriptions over $200 a month.
Customer support & reliability
Online plans list help center, chat, phone and case form support; Enterprise adds dedicated representatives. Customers who buy through a carrier get that carrier's support (Verizon lists 24/7 phone and web chat).
Zoom's pricing page limits live phone support to accounts with subscriptions over $200 a month, so five users on Pro Plus ($120 a month) do not qualify. Live chat support starts at subscriptions over $10 a month.
Integrations
Microsoft Teams calling integration, Microsoft and Google productivity tools, and more than 200 integrations, bots and apps. The Salesforce call widget dials by opening the Webex Calling app.
Built-in Salesforce integration with click to dial, screen pops and automatic call logging, plus Slack, Microsoft and Google on every Zoom Phone plan, and a Zoom Phone app for HubSpot.
Built-in CRM
No built-in CRM listed on Webex's site. CRM connectors are listed for Webex Contact Center Premium agents.
No built-in CRM. Connects to outside CRMs such as Salesforce and HubSpot instead.
International calling
International calls are billed per minute on every plan, from Cisco's posted Calling Plans rate sheet for calls from the United States.
Metered per-minute international calling on every plan, with unlimited international calling available as an add-on.
Meetings & messaging
Webex Suite includes meetings up to 24 hours with 200 attendees, 10 GB of cloud recording and team chat; Enterprise goes to 1,000 attendees. The Webex Call plan alone caps meetings at 40 minutes. Website chat is a Webex Contact Center channel.
Team chat included. Full Zoom Meetings comes only in the Workplace bundles. Website chat goes through Zoom Contact Center or Virtual Agent.
Contact center tools
Online plans list call queues and barge only on Enterprise. Partner-sold Webex Calling includes queues with skill-based routing; supervisor dashboards need Customer Assist. Webex Contact Center, with chat and a dialer, is a separate product at $85 to $130 per named agent a month, and supervisors need the $130 Premium agent.
Monitor, whisper and barge come with a Phone license. Live queue dashboards are in the Customer Engagement Pack add-on, $25/user/month. Auto Dialer is a paid add-on license.
Call screening & 911
Calls are labeled Verified, Possible Spam or Potential Fraud using STIR/SHAKEN, and admins can block failed calls. CAPTCHA screening needs a separate Mutare subscription. Spoken name and reason screening is not listed on Webex's site. App users enter their 911 address when off-site.
Call screening makes callers press a key before the call rings through; spoken caller name screening is not listed on Zoom's phone features page.
Connect your own AI assistant
Webex publishes MCP servers, including a beta Webex Suite server with call control, call search and call insights tools that an admin enables in Control Hub. REST APIs are also available; the online plan table lists developer tools on Enterprise.
Has an official Zoom MCP server.
Platform ownership
Built and run by Cisco. Cisco bought BroadSoft, maker of BroadWorks, in 2018, and the online Call plan is billed by BroadSoft Adaption LLC. Carriers such as Verizon also sell Webex Calling under their own offers.
Builds and runs its own cloud phone system.
Hardware & BYOD
Cisco IP and desk phones, DECT and Wi-Fi handsets, and Room, Board and Desk Series video devices. Some Poly, Yealink and other third-party phones work with standard features only. Cisco has also offered devices by subscription with a 36-month minimum.
Supports certified desk phones and BYOD, but desk phones are bought, or rented through Zoom's Hardware as a Service program, separately from the subscription.

Where Cannon VoIP fits

Cannon VoIP is $34 per extension, all-in and month to month, with no regulatory or E911 fees added. Every extension includes call queues, recording, unlimited domestic texting, a wallboard, a power dialer, website chat and a built-in CRM, which Webex and Zoom sell through higher tiers, add-ons or separate contact center products.

See Cannon VoIP pricing · Best business phone systems of 2026

Common questions

Is Webex Calling cheaper than Zoom Phone?

For calling only, slightly: Webex Call is $17 per user month to month versus $18 for Zoom's US & CA Unlimited plan. With meetings bundled, Zoom Pro Plus is $24 versus $25 for Webex Suite.

Does Zoom Phone include phone support?

Not for small accounts. Zoom's pricing page limits live phone support to subscriptions over $200 a month; live chat support starts above $10 a month.

Does Webex Calling include call queues?

On Webex's online plans, call queues, call recording and barge are listed only on Enterprise. Partner-sold Webex Calling licenses include queues with skill-based routing.

Sources (44)

Each claim about Webex, Zoom Phone on this page comes from the public sources below, checked October 2026. Where a provider does not publish a price, we use independent pricing guides and say so. If something has changed, tell us at support@cannonvoip.com and we will correct it.

  1. Webex plans and pricing page: Webex Call $17/user/mo monthly or $15.30 annually ($183.60/yr); Webex Suite (Meet + Call) $25 monthly or $22.50 annually; Enterprise priced through sales; plan table showing call queue, call recording, barge, paging, voicemail to email and developer tools only on Enterprise; Call plan meetings capped at 40 minutes; Suite 24-hour meetings with 200 attendees and 10 GB cloud recording; Enterprise 1,000 attendees; AI Assistant in Suite and Enterprise; team chat on all plans; support channels per plan; cancel any time with the plan running to the end of the billing period; Contact Center tab: Standard Agent $85 named ($115 concurrent) with skills-based routing, dialer, call recording and chat; Premium Agent $130 named ($170 concurrent) adding monitor, coach and barge, CRM connectors, SMS, WhatsApp and Facebook Messenger; Webex Calling Integration add-on from $8/user/mo; AI Assistant add-on from $30/user/mo; sold through Contact Sales
  2. Webex Help: Upgrade your free account to a paid plan: Monthly or annual auto-renewal, new numbers ready at purchase, number ports take at least 21 days
  3. Webex Help: View and download your invoice: Applicable fees and taxes on invoices, international calls billed after use, no charge to port numbers, Call plan billed by BroadSoft Adaption LLC
  4. Webex Help: Wholesale Route to Market Solution Guide: Service providers sell cobranded Webex offers and set their own end-customer pricing and terms
  5. Verizon: Webex Calling from Verizon fact sheet: Verizon sells Webex Calling under its own offer, with 24/7 phone and web chat support
  6. Webex Calling data sheet: Sold through Cisco partners and the Flex plan; Microsoft and Google integrations; more than 200 integrations, bots and apps; select third-party phones; Nomadic E911
  7. Webex Help: Features available by license type for Webex Calling: Professional, Standard and Workspace licenses; online customers get only the Professional license; Microsoft Teams integration; Business Texting as a paid add-on; call recording on partner-sold licenses
  8. Webex Help: Call Queue and Customer Assist feature comparison: Call queues with skill-based routing on the Professional license; Customer Assist license through Flex Plan 3.0 needed for agent and queue statistics and the supervisor experience
  9. Webex Help: Enable Business Texting: Business Texting add-on bought through a partner with Cisco Calling Plans; online customers not eligible
  10. Webex Salesforce integration guide (PDF): Salesforce call widget dials by cross launching the Webex Calling app
  11. Cisco Calling Plans US international rates (PDF): Per-minute international rate sheet for calls from the United States
  12. Webex Help: Secure Calling and Spam mitigation: Verified, Possible Spam and Potential Fraud labels from STIR/SHAKEN; admin blocking of failed calls; CAPTCHA screening through a separate Mutare subscription; no spoken name and reason screening described
  13. Webex Help: Enhanced emergency calling for Webex Calling: Nomadic E911 prompts Webex App users for their dispatch address off-site
  14. Webex Help: In-call summaries with Cisco AI Assistant: Live call summaries and action items during calls
  15. Webex Help: What's new in Webex Calling: Caller Intent shows the likely reason for an incoming call before answering; Mutare called-number screening
  16. Webex Developers: Webex MCP server overview: Webex publishes MCP servers; REST APIs also available
  17. Webex Developers: Webex Suite MCP Server: Beta server with call control, call search and call insights tools, enabled by an admin in Control Hub
  18. Webex Help: Supported devices for Webex Calling: Cisco IP and desk phones, DECT and Wi-Fi handsets, Room, Board and Desk Series video devices
  19. Webex Help: Cisco managed third-party device support: Poly, Yealink and other third-party phones with standard SIP features only
  20. Cisco blog: Webex Hardware as a Service: Devices offered by subscription with a 36-month minimum term (2019 post)
  21. Cisco newsroom: Cisco completes acquisition of BroadSoft: Cisco bought BroadSoft, maker of BroadWorks, in 2018
  22. Webex Calling security white paper: Cisco builds and runs Webex Calling; ISO 27001 certification and SOC 2 Type 2 attestation
  23. Webex blog: FedRAMP authorization for government collaboration: Webex for Government and Webex Calling FedRAMP Moderate authorized
  24. Webex Help: Cisco Calling Plan bill: US calling plan bills itemize E911 fees per phone number, the federal USF (FUSF) and state, county and city telecom taxes by location, passed through without markup; phone numbers billed at a daily rate; local and domestic calls included and international billed per minute; inbound toll-free numbers with an activation fee and minute overage; Cisco does not publish the tax and fee amounts and refers partners to its helpdesk for estimates
  25. Webex Help: Get started with the Cisco Calling Plans: Partner customers buy at least one Outbound Calling Plan; billing covers calling plans, phone numbers and international usage; invoices include applicable fees and taxes; no charge to port numbers
  26. Cisco offer description: Collaboration Flex Plan Contact Center (PDF): Contact Center agents are bought as committed Named or Concurrent Agents, billed monthly at the committed rate regardless of use; committed agents can be increased but not decreased during the term
  27. Cisco Collaboration Flex 3.0 Contact Center data sheet: Webex Contact Center Standard agents lack SMS, WhatsApp, Facebook Messenger and supervisor privileges; supervisors always need a Premium agent
  28. Verizon: Webex Contact Center service guide (PDF): Webex Contact Center from Verizon has a 12-month minimum service commitment; named agent counts can be increased but not decreased; early termination costs the remaining monthly charges
  29. Verizon: Webex Calling service guide (PDF): Webex Calling from Verizon has a service commitment of at least 12 months, does not auto-renew, and terminating a license costs 100% of the remaining charges
  30. Sherman ISD board agenda with CDW Webex Calling quote (PDF, June 2025): Partner quote showing separate invoices for Webex licenses and the Cisco Calling Plan, telecom taxes collected for BroadSoft Adaption LLC, and a $43 Emergency Response Center call fee per instance
  31. Zoom Phone pricing page: US & CA Unlimited $16, Pro Plus $20.50, Business Plus $24.50 billed annually ($18, $24, $29 month to month); 40-minute meetings on the Unlimited plan and 30 hours on Pro Plus; live phone support only for subscriptions over $200 a month and live chat over $10 a month; metered international calling; unlimited international calling as an add-on; barge, monitor, whisper; Salesforce, Slack, Microsoft and Google integrations; Customer Engagement Pack needed for team SMS features; Windows, macOS and Linux desktop apps; monthly or annual billing with 1, 2 and 3-year prepaid packages and cancel auto-renewal
  32. Zoom Phone product page: Plans starting at $10.50/user/month (annual price from Zoom's price feed), metered or unlimited domestic calling, Customer Engagement Pack at additional cost, Zoom Auto Dialer, AI that answers your questions during a call
  33. Zoom Customer Engagement Pack page: Live queue dashboards and shared team SMS inboxes; $25 per user per month ($300 a year) per Zoom's price feed at https://zoom.us/pricing/planprice.json
  34. Zoom Contact Center pricing page: Contact Center from $69/user/month billed annually; chat, email and social channels; workforce management on Elite
  35. Zoom Contact Center product page: Video, email, social media and WhatsApp channels; workforce engagement management and scheduling
  36. Zoom Auto Dialer guide (Zoom library): Auto Dialer needs its own add-on license on each Zoom Phone user
  37. TechRepublic Zoom Phone review: Metered plan bills domestic calls per minute
  38. Zoom Phone features page: Native Salesforce integration with click to dial, screen pops and call logging; calls from Slack; Elevate to Meeting; certified desk phones and BYOC; no call screening feature described
  39. Zoom Phone for HubSpot (HubSpot Marketplace): Zoom-built HubSpot app
  40. UCSB IT: Enable call screening (Zoom Phone): Zoom Phone call screening asks callers to press a key
  41. Zoom Hardware as a Service announcement: Zoom Phone hardware available by subscription
  42. Zoom developer docs: Zoom MCP servers: Official Zoom MCP servers
  43. Zoom Phone bluepaper overview: Zoom builds and runs its own cloud phone service from its own data centers
  44. Zoom Trust Center: SOC 2 Type 2, ISO 27001, HITRUST, FedRAMP Moderate and PCI DSS attestations

Pricing, plan and feature details reflect each provider's published or independently reported information as of October 2026 and are subject to change. Confirm current pricing directly with each provider.