All comparisons
Cannon VoIP vs. Webex
Cisco Webex Calling is Cisco's own cloud phone system, sold online as Webex Call ($17/user/month) or Webex Suite ($25) and through Cisco partners and carriers. Queues, recording, texting, website chat and a dialer sit on Enterprise, partner-only licenses or Webex Contact Center, so matching what our $34 includes runs about $635 to $815 a month for 5 users.
The short version
With Cannon VoIP$170 a month for 5 users, all-in, with unlimited texting, a CRM and a power dialer included.
With WebexAbout $635 to $815 a month plus taxes and fees for the same setup, with queues, chat and the dialer in a separate Webex Contact Center product and no built-in CRM.
Feature check
Do we have more features than Webex?
For most small businesses, yes: every $34 extension includes call queues, call recording, texting, website chat, a power dialer and a CRM. On Webex that means Enterprise or partner licenses plus Webex Contact Center agents, about $635 to $815 a month for 5 users, and still no built-in CRM. Webex is ahead on meeting size, video room hardware and security certifications, and its seats cost less if you only need calling and meetings.
Included with us, not with Webex
- Built-in CRM. No built-in CRM is listed on Webex's site; CRM connectors are listed for Webex Contact Center Premium agents.
- Queues and call recording on every seat. Webex's online plan table lists call queues, call recording and barge only on Webex Enterprise.
- Business texting. Webex Business Texting is an add-on bought through a partner, and online customers are not eligible.
- Website chat. Webex offers chat through Webex Contact Center, listed from $85 per named agent a month.
- Spoken call screening. Webex labels likely spam and offers CAPTCHA screening through a separate Mutare subscription; spoken name and reason screening is not listed on Webex's site.
- Power dialer. Webex lists its dialer in Webex Contact Center, not in Webex Calling plans.
What Webex has that we don't
- Bigger meetings. Webex Suite hosts 200 attendees for up to 24 hours, and Enterprise goes to 1,000.
- Video room hardware. Cisco Room, Board and Desk Series video devices work with Webex Calling.
- Security certifications. Webex Calling holds ISO 27001 and SOC 2 Type 2, and Webex for Government is FedRAMP Moderate authorized; we do not claim these yet.
- AI help during calls. Webex's AI Assistant gives live call summaries and action items, and Caller Intent shows the likely reason for a call before you answer.
- Omnichannel contact center. Webex Contact Center adds SMS, WhatsApp and Facebook Messenger channels as a separate product.
- Lower price for calling-only seats. Webex Call is $17 per user month to month, or $15.30 billed annually, and Webex Suite adds meetings for $25. Both cost less than $34 if you do not need queues, recording, texting or chat.
Both build their own system. Webex sells it in pieces.
Cisco builds and runs Webex Calling, as we build and run ours. These are included with every Cannon VoIP extension, while Webex puts them on a higher tier, a partner-only license or a separate product:
- Call queues and call recording. Webex's online plan table lists them only on Webex Enterprise, which is priced through sales.
- Business texting. Business Texting is an add-on bought through a partner, and online customers are not eligible.
- Built-in CRM. No built-in CRM is listed on Webex's site.
- Website chat. Chat is a Webex Contact Center channel, listed from $85 per named agent.
- Supervisor dashboards. Live agent and queue statistics need a Customer Assist license sold through Cisco's Flex plan.
5-user scenario: what you'd actually pay per month
Cannon VoIP
$170/month
5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included, with a main number plus a direct number for every extension (6 numbers) in the price.
Webex
~$635 to $815/month plus taxes and fees
Webex Suite ($25/user) covers calling, a number per user and meetings, but not queues, recording or barge, and Webex lists website chat and a dialer only in Webex Contact Center, sold through sales on a 12-month or longer term. Five Suite seats ($125), four Standard agents at $85 and one Premium supervisor at $130 a month, plus the $8/user Webex Calling integration, come to about $635; making all five Premium, which adds SMS and CRM connectors for everyone, is about $815. E911 fees, the federal USF and state and local telecom taxes are added by location. Credit where due: if you only need calling and meetings, Webex Suite alone is $125 a month.
Moving from Webex is built in
Cannon VoIP has migration tools in the portal, and our team guides the move for free:
- How your setup comes across. Universal import: paste or upload an export or spreadsheet of your extensions, names, emails and desk phones, or hand our migration kit to an AI assistant to fill in from your old Webex exports.
- Keep what your callers hear. Optional discovery calls ring your old system and record what its menus say, so the wording, or the original recordings, can come across.
- Nothing changes until you approve it. Review a plan with counts before anything is applied; an import report lists anything that could not come across.
- No gap in service. Your Webex service keeps taking calls until your numbers port, at $15 per line, usually the next business day.
Bottom line: Five users cost $170 a month at Cannon VoIP, all-in, with queues, recording, texting, website chat and a CRM. Matching that on Webex takes calling and meetings seats plus Webex Contact Center agents, about $635 to $815 a month plus taxes and fees, and there is still no built-in CRM. Webex Suite alone is $125 a month if you only need calling, meetings and AI summaries. Both companies build their own platform, and Webex is the stronger pick for big meetings, video rooms and government certifications.
Want your own numbers? Get a free phone bill review: upload your current bill and see every fee, plus what the same setup costs with us.
Sources: where our Webex information comes from (30)
Each claim about Webex on this page is based on the public sources below, checked October 2026. Where Webex does not publish a price, we use independent pricing guides and say so. If something has changed, tell us at support@cannonvoip.com and we will correct it.
- Webex plans and pricing page: Webex Call $17/user/mo monthly or $15.30 annually ($183.60/yr); Webex Suite (Meet + Call) $25 monthly or $22.50 annually; Enterprise priced through sales; plan table showing call queue, call recording, barge, paging, voicemail to email and developer tools only on Enterprise; Call plan meetings capped at 40 minutes; Suite 24-hour meetings with 200 attendees and 10 GB cloud recording; Enterprise 1,000 attendees; AI Assistant in Suite and Enterprise; team chat on all plans; support channels per plan; cancel any time with the plan running to the end of the billing period; Contact Center tab: Standard Agent $85 named ($115 concurrent) with skills-based routing, dialer, call recording and chat; Premium Agent $130 named ($170 concurrent) adding monitor, coach and barge, CRM connectors, SMS, WhatsApp and Facebook Messenger; Webex Calling Integration add-on from $8/user/mo; AI Assistant add-on from $30/user/mo; sold through Contact Sales
- Webex Help: Upgrade your free account to a paid plan: Monthly or annual auto-renewal, new numbers ready at purchase, number ports take at least 21 days
- Webex Help: View and download your invoice: Applicable fees and taxes on invoices, international calls billed after use, no charge to port numbers, Call plan billed by BroadSoft Adaption LLC
- Webex Help: Wholesale Route to Market Solution Guide: Service providers sell cobranded Webex offers and set their own end-customer pricing and terms
- Verizon: Webex Calling from Verizon fact sheet: Verizon sells Webex Calling under its own offer, with 24/7 phone and web chat support
- Webex Calling data sheet: Sold through Cisco partners and the Flex plan; Microsoft and Google integrations; more than 200 integrations, bots and apps; select third-party phones; Nomadic E911
- Webex Help: Features available by license type for Webex Calling: Professional, Standard and Workspace licenses; online customers get only the Professional license; Microsoft Teams integration; Business Texting as a paid add-on; call recording on partner-sold licenses
- Webex Help: Call Queue and Customer Assist feature comparison: Call queues with skill-based routing on the Professional license; Customer Assist license through Flex Plan 3.0 needed for agent and queue statistics and the supervisor experience
- Webex Help: Enable Business Texting: Business Texting add-on bought through a partner with Cisco Calling Plans; online customers not eligible
- Webex Salesforce integration guide (PDF): Salesforce call widget dials by cross launching the Webex Calling app
- Cisco Calling Plans US international rates (PDF): Per-minute international rate sheet for calls from the United States
- Webex Help: Secure Calling and Spam mitigation: Verified, Possible Spam and Potential Fraud labels from STIR/SHAKEN; admin blocking of failed calls; CAPTCHA screening through a separate Mutare subscription; no spoken name and reason screening described
- Webex Help: Enhanced emergency calling for Webex Calling: Nomadic E911 prompts Webex App users for their dispatch address off-site
- Webex Help: In-call summaries with Cisco AI Assistant: Live call summaries and action items during calls
- Webex Help: What's new in Webex Calling: Caller Intent shows the likely reason for an incoming call before answering; Mutare called-number screening
- Webex Developers: Webex MCP server overview: Webex publishes MCP servers; REST APIs also available
- Webex Developers: Webex Suite MCP Server: Beta server with call control, call search and call insights tools, enabled by an admin in Control Hub
- Webex Help: Supported devices for Webex Calling: Cisco IP and desk phones, DECT and Wi-Fi handsets, Room, Board and Desk Series video devices
- Webex Help: Cisco managed third-party device support: Poly, Yealink and other third-party phones with standard SIP features only
- Cisco blog: Webex Hardware as a Service: Devices offered by subscription with a 36-month minimum term (2019 post)
- Cisco newsroom: Cisco completes acquisition of BroadSoft: Cisco bought BroadSoft, maker of BroadWorks, in 2018
- Webex Calling security white paper: Cisco builds and runs Webex Calling; ISO 27001 certification and SOC 2 Type 2 attestation
- Webex blog: FedRAMP authorization for government collaboration: Webex for Government and Webex Calling FedRAMP Moderate authorized
- Webex Help: Cisco Calling Plan bill: US calling plan bills itemize E911 fees per phone number, the federal USF (FUSF) and state, county and city telecom taxes by location, passed through without markup; phone numbers billed at a daily rate; local and domestic calls included and international billed per minute; inbound toll-free numbers with an activation fee and minute overage; Cisco does not publish the tax and fee amounts and refers partners to its helpdesk for estimates
- Webex Help: Get started with the Cisco Calling Plans: Partner customers buy at least one Outbound Calling Plan; billing covers calling plans, phone numbers and international usage; invoices include applicable fees and taxes; no charge to port numbers
- Cisco offer description: Collaboration Flex Plan Contact Center (PDF): Contact Center agents are bought as committed Named or Concurrent Agents, billed monthly at the committed rate regardless of use; committed agents can be increased but not decreased during the term
- Cisco Collaboration Flex 3.0 Contact Center data sheet: Webex Contact Center Standard agents lack SMS, WhatsApp, Facebook Messenger and supervisor privileges; supervisors always need a Premium agent
- Verizon: Webex Contact Center service guide (PDF): Webex Contact Center from Verizon has a 12-month minimum service commitment; named agent counts can be increased but not decreased; early termination costs the remaining monthly charges
- Verizon: Webex Calling service guide (PDF): Webex Calling from Verizon has a service commitment of at least 12 months, does not auto-renew, and terminating a license costs 100% of the remaining charges
- Sherman ISD board agenda with CDW Webex Calling quote (PDF, June 2025): Partner quote showing separate invoices for Webex licenses and the Cisco Calling Plan, telecom taxes collected for BroadSoft Adaption LLC, and a $43 Emergency Response Center call fee per instance
Pricing, plan and feature details reflect Webex's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Webex.
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