A therapist spends most of the day in a room where the phone cannot ring. A prospective client works up the nerve to call, gets voicemail, and may not call again. An existing client leaves a message about something personal, and it shows up as a preview on a lock screen during dinner. A solo practitioner returns calls from a personal cell and hands out a number they will be stuck with for years.
Cannon VoIP gives practices a phone that waits politely and keeps things private. Each clinician gets their own voicemail and the practice number on their cell, HIPAA mode keeps client details off lock screens and out of email alerts, and the greeting can point anyone in crisis to 911 or 988, which always dial from every phone on the system. Flat $34 per extension per month, month to month, with texting and transcription included and no regulatory fees.
Fifty-minute sessions and calls that cannot wait forever
Practice calls fall into a few kinds: new client inquiries, scheduling for existing clients, insurance and billing, and the occasional call from someone who is struggling right now. The first kind is time sensitive, because someone shopping for a therapist will often call the next name on their list. The last kind needs a clear, human answer, never a booking bot.
Privacy runs through all of it. Clients expect that a voicemail will be heard by their therapist and nobody else, that a text reminder will not spell out what the appointment is for, and that the practice treats every recording and message carefully.
What we set up for therapy and counseling practices
Why practices switch to Cannon VoIP
A solo practitioner can start with one extension at $34 per month, all-in, month to month, with texting and transcription included. A group practice adds an extension per clinician and an intake line, and volume discounts start automatically at 25 extensions.
HIPAA mode and a Business Associate Agreement are available, and each protection has its own switch. They are tools for your privacy program; no phone system makes a practice HIPAA compliant by itself, and your policies, training and consent forms still matter. Our security and compliance overview covers the details.
Call recording is a company setting you control: all calls, inbound only, outbound only, or none, with "off" on an extension always winning. Most practices leave clinicians' lines unrecorded. If you do record, the notice follows state consent laws automatically; our page on call recording laws explains the basics.
What a typical setup looks like
A group practice usually runs one extension per clinician plus an intake or office manager line, all at $34 each. The main greeting gives the crisis line first, then options for new clients, existing clients and billing. Clinicians work from the mobile app or a desk phone, with personal office hours so calls go to private voicemail during sessions.
HIPAA mode is on, with or without AI processing depending on the practice's choice, and voicemail and recordings are kept 90 days unless you pick another number. Your existing number ports over for $15 per line, usually the next business day.
Common questions from therapy and counseling practices
Write reminder text templates that only give the date, time and practice name, with no mention of the reason for the visit. Clients appreciate it, and it keeps sensitive details off a phone that someone else in the house might see.
A quieter, more private phone
Talk to us about private voicemail, HIPAA mode and scheduling for your practice.
Talk to us