Medical practices carry a phone burden most businesses never see: PHI moves through every call, federal law dictates what happens when someone dials 911 from an exam room, referrals still travel by fax, and the after-hours line has to reach the right on-call provider without fail. Most phone systems treat all of that as someone else's problem.
Cannon VoIP treats it as the spec. HIPAA-compliant cloud eFax replaces the hallway machine, the AI receptionist has a HIPAA mode built for healthcare accounts, E911 dispatchable locations are registered per extension in the portal, and on-call schedules switch routing automatically. Flat $34 per extension, month to month, no contracts.
Where standard phone systems fail a clinic
Start with 911. Kari's Law requires direct 911 dialing and on-site notification; RAY BAUM'S Act requires a dispatchable location, suite number included, to travel with the call. A generic VoIP account registered to a headquarters address quietly fails both the moment you open a second location or send a provider home with a softphone. Our plain-English guide to E911 rules covers what the law actually demands.
Then the daily grind: front desk staff triaging schedulers, pharmacies, and patients at once; Spanish-speaking patients waiting for the one bilingual staffer; after-hours calls bouncing to an answering service that reads from a script. Each of those is a routing problem, and routing problems are solvable.
What we set up for medical practices
Why practices and clinics choose us
Flat $34 per extension per month with no contracts means a practice is never locked into a system that stopped fitting, and never surprised by taxes and fees stacked on the invoice. Texting and transcription are included where appropriate, and features that should not touch PHI-heavy lines can simply be left off. That configurability, not a plaque on a wall, is what HIPAA-conscious means in practice.
Hardware stays boring in the best way: Cannon Certified phones ship preconfigured and register themselves, existing handsets mostly carry over, and replacements ship overnight AM from next to DFW Airport, because a front desk without a working phone is a lobby full of people who could not reach you.
And when you grow, the system grows sideways with you: a second clinic joins the same account, extensions transfer between sites like internal calls, and volume discounts apply automatically at 25 extensions.
What a typical setup looks like
A typical clinic runs front desk, nurse station, provider, and billing extensions at $34 each, cloud eFax at $10, and often the AI receptionist at a flat $65 for after-hours and overflow. The auto attendant answers with day and after-hours menus: appointments to the desk, refills to a voicemail box that emails transcripts to the nurse station, emergencies straight to instructions and the on-call path.
Migration is deliberately unexciting: numbers port for $15 per line with about two minutes of downtime, usually the next business day, and E911 addresses are registered per extension as part of setup, not left as homework.
Common questions from medical practices
Moving offices? Updating E911 dispatchable addresses is part of the move checklist we walk you through, two minutes in the portal, and arguably the most important setting in the system.
Phones that fit a clinic
Tell us about your practice and we will map features to your compliance needs.
Talk to us