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Grasshopper vs. Ooma

Grasshopper, part of GoTo, gives a business number and phone menu that run through apps on your existing cell phones. Ooma Office is a full small business phone system with its own desk phones and per-user tiers. The core difference: Grasshopper is cheaper and simpler, Ooma does more.

Published by Cannon VoIP, which competes with both. We compare them fairly, call the winner in each category from their own published information, and cite every source at the bottom.

The verdict

Who wins, category by category

Price for 5 users
Grasshopper
Grasshopper's Small Business plan is $55 a month billed annually, or about $70 billed monthly (third-party reported), for the whole account with unlimited users, while 5 Ooma users cost $124.75 on Pro or $149.75 on Pro Plus, both before taxes and fees.
Contract terms
Ooma
Ooma bills month to month with no annual contract; Grasshopper's annual plans auto-renew unless you give 30 days notice, payments are non-refundable, and ending a term early makes the remaining fees due.
Features included vs. gated
Ooma
Both gate features by tier, but Ooma at least offers call queues, video meetings and team chat on its higher tiers, while Grasshopper does not list them on any plan.
Desk phones
Ooma
Ooma sells pre-provisioned IP phones and a base station for analog phones; Grasshopper is app based and does not list desk phone sales or support.
Contact center tools
Ooma
Ooma puts call queues and an early-access auto dialer on Pro Plus; Grasshopper does not list queues, a wallboard or a dialer.
Integrations
Ooma
Ooma offers CRM integrations on Pro Plus; Grasshopper does not list third-party CRM or app integrations.
Support
Tie
Both list 24/7 support; Grasshopper adds email, chat and social channels alongside phone.

Choose Grasshopper if...

Choose Grasshopper if you mainly need a business number and phone menu on your team's cell phones and want the lowest price for a small or growing team.

Grasshopper vs. Cannon VoIP

Choose Ooma if...

Choose Ooma if you want real desk phones, call queues and month-to-month billing, and you are willing to pay per user for Pro or Pro Plus.

Ooma vs. Cannon VoIP

Side by side

Grasshopper
Ooma
Pricing & contract
Priced per account, not per user. True Solo $14, Solo Plus $25, Small Business $55/month billed annually; about $18, $32 and $70 billed monthly (third-party reported). Solo Plus and Small Business allow unlimited users.
Essentials $19.95, Pro $24.95, Pro Plus $29.95/user/month, billed month to month with no annual contract; taxes and regulatory fees are added on top of advertised rates.
Add-ons & hidden fees
Taxes plus a Regulatory Recovery Fee (amount not published). Texting registration $19.50 one-time and $1.50/month. Extra numbers $9 to $10/month. Extra Solo Plus extensions $3 to $5/month.
Taxes and regulatory fees on every invoice. Texting is capped at 250 messages a month on Pro and 1,000 on Pro Plus, with bulk SMS packages sold by quote, and calling from the desktop app requires Pro or higher.
Contract lock-in & termination fee
Monthly or annual. Under GoTo's terms, payments are non-refundable, plans auto-renew unless you give notice at least 30 days before the term ends, and ending a term early makes the remaining fees due.
Month to month, like us. Credit where due: no contract on either side of this table.
Setup & onboarding
Self-serve signup with a 7-day free trial, no credit card. Grasshopper says there are no setup charges.
Self-serve setup designed around Ooma's own hardware and app, with support lines for help along the way.
Customer support & reliability
24/7 support on all plans by phone, email, chat and social. Credit where due: that is around the clock.
Business support by phone 24/7, plus online help articles.
Integrations
Third-party CRM or app integrations are not listed on Grasshopper's site.
CRM integrations are gated to the Pro Plus tier.
Built-in CRM
No built-in CRM; basic contacts management only.
No built-in CRM. CRM integrations require the Pro Plus tier.
International calling
Billed per minute by destination, about 8 to 95 cents per minute. Must be enabled by support, only for accounts older than 60 days, and requires a $500 deposit.
Unlimited calling includes Canada, Mexico, and Puerto Rico, a genuine plus; other international destinations bill per minute.
Meetings & messaging
Video meetings, team chat and website chat are not listed on Grasshopper's site.
Video meetings on Pro (25 participants) and Pro Plus (100). Team chat on Pro Plus only. A "Contact Us" website widget on Pro and Pro Plus.
Contact center tools
Call queues, listen/whisper/barge, a wallboard and a power dialer are not listed on Grasshopper's site. Call Blasting (ring all lines at once) is a $9/month add-on.
Call queues require Pro Plus, and the auto dialer is an early-access Pro Plus feature.
Call screening & 911
Incoming call control lets you screen callers, block calls and set schedules on all plans. Name-announce screening and automatic spam blocking are not listed on Grasshopper's site.
Call screening that asks callers to record their name.
Connect your own AI assistant
A public API and an MCP server for connecting your own AI assistant are not listed on Grasshopper's site.
An MCP server for connecting your own AI assistant is not listed on Ooma's site.
Platform ownership
Part of GoTo (formerly LogMeIn). Whether it runs on its own stack or GoTo's shared platform is not published.
Runs its own platform. Bought 2600Hz (Kazoo) in 2023.
Hardware & BYOD
App based: iOS, Android and desktop apps, plus forwarding to any phone. Desk phone sales, rental and support are not listed on Grasshopper's site.
Sells its own pre-provisioned IP phones and base station hardware; your own analog phones can connect, but Ooma does not allow customers to bring their own IP phones.

Where Cannon VoIP fits

Cannon VoIP is $34 per extension, all-in and month to month, with unlimited domestic calling and texting, desk phone support, queues and recording on every extension. It also includes a built-in CRM, a power dialer, a wallboard, video meetings and team chat, which neither Grasshopper nor Ooma includes at that level.

See Cannon VoIP pricing · Best business phone systems of 2026

Common questions

Is Grasshopper cheaper than Ooma?

Usually, yes. Grasshopper prices per account, so 5 users on its Small Business plan cost $55 a month billed annually, while 5 Ooma users run $99.75 to $149.75 a month before taxes and fees.

Can I use desk phones with Grasshopper?

Grasshopper is built around its iOS, Android and desktop apps plus forwarding to any phone. Desk phone sales and support are not listed on its site, while Ooma sells its own IP phones.

Does Ooma require a contract?

No. Ooma Office bills month to month with no annual contract, though taxes and regulatory fees are added on top of the advertised rates.

Sources (23)

Each claim about Grasshopper, Ooma on this page comes from the public sources below, checked October 2026. Where a provider does not publish a price, we use independent pricing guides and say so. If something has changed, tell us at support@cannonvoip.com and we will correct it.

  1. Grasshopper pricing page: True Solo $14, Solo Plus $25, Small Business $55 billed annually; unlimited users on Solo Plus and Small Business; 4 numbers on Small Business; extra numbers $9 to $10; extra Solo Plus extensions $3 to $5; texting $19.50 one-time and $1.50/month; plan gating of recording, IVR, simultaneous call handling, call summaries and AI sentiment; True Solo call forwarding not available; incoming call control; contacts management; 24/7 support by phone, email, X, Facebook and chat; 7-day free trial, no credit card; monthly or annual; taxes apply
  2. Quo: Grasshopper pricing breakdown: Monthly billing prices of $18, $32 and $70 (third-party reported)
  3. Grasshopper blog: phone system pricing: No setup charges
  4. Grasshopper help: Regulatory Recovery Fee: Regulatory Recovery Fee charged; amount not published
  5. GoTo Terms and Conditions: Grasshopper Group LLC is a GoTo entity; payments non-refundable; auto-renewal unless 30 days notice; early termination makes remaining commitments due
  6. Grasshopper add-ons page: Call Blasting $9/month; Voice Studio voice actors in English, Spanish and French; Digital Listings Management
  7. Grasshopper features page: App-based calling, call recording, call summaries and AI sentiment, 24/7 live support; no video meetings, team chat, website chat, queues, wallboard, power dialer, desk phones or API listed
  8. Grasshopper blog: Grasshopper integrations alternatives: Mobile-first, skips desk phone hardware, contacts management in the app; no CRM integrations listed
  9. Grasshopper international rates: Per-minute international rates of about 8 to 95 cents
  10. Grasshopper help: Enable international calling: Enabled by support, accounts at least 60 days old, $500 deposit
  11. Ooma Office plans and pricing page: Essentials $19.95, Pro $24.95, Pro Plus $29.95 per user, no contract, taxes and fees extra, texting caps of 250 (Pro) and 1,000 (Pro Plus) a month, bulk SMS by quote, no texting or desktop app calling on Essentials, team chat on Pro Plus, CRM integration and AI transcriptions on Pro Plus, unlimited calling to Canada, Mexico and Puerto Rico
  12. Ooma Office Terms and Conditions: Month-to-month service unless a fixed term is chosen; taxes, 911 fees and regulatory compliance fees billed on top of advertised prices
  13. Ooma rates and fees page: International calls billed per minute by country; taxes and fees vary by locale
  14. Ooma Office service tier comparison chart: No call recording on Essentials; call queues, CRM integration, AI transcriptions, call screening, shift-to-text and auto dialer (marked early access) on Pro Plus; meetings up to 25 on Pro and 100 on Pro Plus
  15. Ooma Office features page: Team chat on Pro Plus, 250 and 1,000 message caps, call screening asks callers to record their name, Clio, Jobber, QuickBooks Online, Square, NexHealth and Pipedrive integrations, 24x7 customer care
  16. Ooma Office HIPAA support article: HIPAA support offered on Ooma Office Pro
  17. Business Wire: Ooma Office adds new communications features (May 2024): Contact Us website widget on Pro and Pro Plus; auto dialer and team chat on Pro Plus
  18. Ooma AI productivity page: AI Insights surfaces topics, trends and customer sentiment; paid AI Productivity Agent Bundle with daily briefs, customer briefs, risk scoring and opportunity scoring; AI transcriptions on Pro Plus
  19. Ooma integrations page: Integration list including Clio, Jobber, QuickBooks Online, Square, Pipedrive and NexHealth; no MCP server listed
  20. Ooma OpenAI integration page: Ooma's OpenAI integration is for transcription with the customer's own key, not an assistant connection to the account
  21. Ooma contact page: Business phone support 24/7; live chat listed for sales
  22. Ooma: can I bring my own phones to Ooma Office: Analog phones can be used; customers cannot bring their own IP phones; Ooma uses its own pre-provisioned IP phones
  23. Ooma 8-K exhibit: Ooma acquires 2600Hz (Oct 2023): Ooma bought 2600Hz, maker of the open-source Kazoo platform, in 2023

Pricing, plan and feature details reflect each provider's published or independently reported information as of October 2026 and are subject to change. Confirm current pricing directly with each provider.