At 11 PM the night auditor is checking in a late arrival. Room 214 is calling about the Wi-Fi, someone wants to know if the pool is still open, and a direct booking call is ringing out at the desk. Across town, a rental host is reading a lockbox code to a guest from a personal cell in the middle of dinner, for the third time this week.
Cannon VoIP gives hotels and rental operators a real front desk system. Wake-up calls are scheduled from the portal, the AI receptionist answers parking, pet and check-in questions in the guest's language, door codes go out as scheduled texts from the business number, and the desk line rolls to a backup instead of ringing into nothing. Flat $34 per extension, month to month, with texting and transcription included and no regulatory fees.
The desk is checking someone in when the phone rings
Hotel calls fall into three groups: guests in the building who need something, guests on the road who need directions or a late arrival noted, and people deciding whether to book. The first group can wait a minute. The other two can't, and a reservation call that rings out often ends up booking through a travel site instead, commission and all.
Short-term rentals get the same calls with no desk at all. The host answers on a personal phone, guests save that number forever, and the door codes, Wi-Fi details and checkout reminders get typed out by hand, one stay at a time.
What we set up for hotels and rentals
Why hotels and hosts switch to Cannon VoIP
Flat $34 per extension, month to month, with texting and transcription included and no regulatory fees. Seasonal properties add and remove extensions as the season changes, and properties with room phones get volume discounts automatically at 25 extensions.
Your number is on every booking listing, confirmation email and brochure. It ports for $15 per line, usually next business day, with about two minutes of downtime. Replacement phones ship preconfigured overnight when one finally loses a fight with a housekeeping cart.
Groups with several properties run them on one account: each property keeps its own number and hours, staff transfer calls between properties, and reports break out calls by building. Within about an hour and a half of DFW Airport, on-site installation is free, and we support properties nationwide.
What a typical setup looks like
A typical small hotel runs extensions for the front desk, manager, housekeeping and maintenance, with room phones on the same system. The main number rings the desk group first, then the AI receptionist answers common questions and takes messages, or the manager's mobile app picks up. Housekeeping and maintenance can be paged or reached by intercom.
A rental operation is lighter: one business number on the host's and the cleaner's mobile apps, scheduled check-in texts for each stay, missed-call text back, and an after-hours option that rings whoever is on call. Guests get one number to save, and it isn't anyone's personal cell.
Common questions from hotels and hosts
Ask your front desk for the five questions they answer most, word for word, and give those answers to the AI receptionist first. Check-in time, parking, breakfast, pets and the Wi-Fi network usually top the list.
Give the night audit a quieter phone
Talk to us about wake-up calls, front desk routing and guest texting for your property.
Talk to us