Agency work happens everywhere except at a desk phone. The account manager is in a client meeting, the designer is remote, the strategist is on a flight, and a client calls the main number with a change to tomorrow's launch. It goes to a shared voicemail nobody owns. Three days later, the question is not what the client said, it is who heard it.
Cannon VoIP routes each client to the people who work their account, on whatever device those people are using. Every recorded call is transcribed and summarized, video meetings and team chat sit in the same apps, and the built-in CRM tracks new business from first call to signed retainer. Flat $34 per extension, no contracts, texting and transcription included.
Client calls, approvals, and a team that is never in one place
Agency calls are mostly existing clients: a quick approval, a change, an urgent "the ad is showing the wrong price." Each one belongs to a specific account team, and each one costs goodwill when it lands with the wrong person or nobody at all. New business calls are fewer but worth more, and they deserve a fast, organized answer.
The other problem is memory. Clients approve things on the phone and remember them differently a month later. Teams split between the office, home and travel lose track of who spoke to whom. A phone system that records what was said and puts it where the team can find it settles a lot of arguments before they start.
What we set up for agencies
Why agencies switch to Cannon VoIP
Flat $34 per extension per month, month to month, with texting, transcription and the built-in CRM included and no regulatory fees. Agencies grow and shrink with the client roster, and the phone bill follows it in both directions without a contract to wait out.
If you already live in HubSpot, Zoho or GoHighLevel, contacts sync in and finished calls log to the record automatically. Other CRMs like Salesforce and Dynamics 365 sync contacts so callers show up by name. Details are on our CRM integrations page, and teams on Microsoft or Google can see our Teams and Google Workspace notes.
Most feature requests ship in under four weeks, and simple ones often in under a week, depending on complexity. Agencies tend to have opinions about their tools, and the engineers who built ours are the ones who read them.
What a typical setup looks like
A 15-person agency runs an extension for everyone at $34 each, most on the desktop app with a few desk phones at the front. The main menu offers "new business," "existing clients," and "accounts payable." Existing clients go to a short directory of account team ring groups, and new business rings the growth lead, then a transcribed voicemail that emails the partners.
Client calls are recorded and summarized, new leads land on the CRM pipeline, and with 10 or more users the AI receptionist is free. It answers after hours, takes messages for the right account team, and transfers callers by name.
Common questions from agencies
Name ring groups after the account team, not the client. Clients move between teams more often than teams change, and repointing one menu option is easier than renaming groups every quarter.
Every client call, to the right team
Talk to us about account routing, call transcripts and a new business pipeline for your agency.
Talk to us