A physical therapy clinic sells a plan of care, not a visit. Two or three sessions a week for six weeks only works if the patient keeps coming, and every cancellation at 7 AM is a slot the clinic would have filled if anyone had picked up the phone. Meanwhile the front desk is verifying benefits, a physician's office is faxing a new referral, and a therapist on the gym floor needs to know their 10:00 is here.
Cannon VoIP keeps the schedule full and the floor connected. Booked visits get a confirmation and a reminder text, the AI receptionist reschedules into open times while the caller is on the line, referrals arrive by cloud eFax as PDFs, and a page from the front desk reaches the gym floor. Flat $34 per extension per month, month to month, with texting and transcription included and no regulatory fees.
Referrals in, cancellations out, and a gym floor with no desk
PT calls follow the referral. A physician's office faxes an order, the patient calls to schedule, and then the clinic spends the next six weeks protecting that schedule from cancellations, car trouble and work conflicts. The busiest phone hours are the first hour of the day and the lunch rush, the same hours the clinic is busiest on the floor.
Therapists are rarely at a desk. They are spotting a squat or working on a shoulder, and a phone ringing in an empty office does nobody any good. The clinic needs calls answered at the front, messages that are easy to work through, and a quick way to reach a therapist without walking the floor.
What we set up for physical therapy clinics
Why PT clinics switch to Cannon VoIP
$34 per extension per month, all-in, month to month, with texting and transcription included. A typical clinic runs front desk, clinic director and a couple of shared floor extensions, and the bill does not change because a busy month brought more calls.
Clinics that grow into several locations stay on one account: per-location numbers, menus and hours, routing that sends each clinic's calls to its own desk, and volume discounts that start automatically at 25 extensions.
HIPAA mode and a Business Associate Agreement are available. They support your privacy program; the phone system does not make a clinic HIPAA compliant on its own. See our security and compliance overview for the details.
What a typical setup looks like
A single clinic usually runs four to six extensions at $34 each, cloud eFax at $10, and the AI receptionist for overflow and after-hours rescheduling ($65 per month, or free with 10 or more users). The menu offers scheduling, new referrals and billing, and the referral option rings the intake person.
A paging group covers the gym floor, a shared voicemail box catches billing questions, and reminder texts go out for every booked visit. Your number ports over for $15 per line, and clinics within about an hour and a half of DFW Airport get free on-site installation.
Common questions from physical therapy clinics
Set the reminder text to go out the day before and ask patients to reply R if they need a new time. A cancellation that arrives the afternoon before is one the desk can still fill from the waitlist.
Keep every plan of care on the schedule
Talk to us about reminders, referral faxing and paging for your PT clinic.
Talk to us