For a law firm, the phone is where matters begin and where billable details live. A missed intake call is a client another firm signed. An undocumented phone conversation is a dispute waiting for a memory contest. And a callback from an unrecognized number is a callback that rings out, because clients screen harder than anyone.
Cannon VoIP gives firms searchable records of every call, a direct line and forwarding rules for every attorney, branded caller ID so your firm's name appears on the client's screen, and after-hours intake that captures the 9 PM caller instead of losing them. Flat $34 per extension, no contracts, transcription included.
The three calls that cost firms money
The first is the intake call that rings while everyone is in deposition: the caller with a real matter and a short list of firms leaves no voicemail and dials the next name. The second is the callback that gets screened: "Unknown Number" from a cell phone loses to the client's spam filter, and the matter slips another day. The third is the call nobody wrote down: six months later, what was actually said becomes a matter of recollection.
None of these are lawyering problems. They are phone problems, and they are the exact three things a firm's phone system should be engineered around.
What we set up for law firms
Why firms switch to Cannon VoIP
Pricing stays flat at $34 per extension per month with no contracts, which matters to firms that add associates in bursts and shed office space between leases. Texting from the firm's number is included, so "running 10 minutes late" reaches a client from a number they recognize rather than a paralegal's cell.
The firm's published numbers never change: porting is $15 per line, most numbers move the next business day, and lines are down about two minutes during the switch. Letterhead, bar listings, and twenty years of business cards stay accurate.
Recording deserves a straight answer: consent rules differ by state, including one-party and two-party jurisdictions, and recording here is configured per extension so the firm controls exactly what is captured. We will help you configure it to match your jurisdiction; that is configuration help, not legal advice, and you know that distinction better than we do.
What a typical setup looks like
A five-attorney firm typically runs eight to ten extensions: each attorney, reception, a paralegal ring group, and a conference room, at $34 each. Reception answers with day and after-hours menus; unanswered intake rolls to the AI receptionist at a flat $65 rather than to voicemail. Attorneys carry one extension across desk phone, laptop, and mobile app, so a courthouse hallway callback still shows the firm's number.
Older desk phones mostly carry over; anything new ships preconfigured overnight. The whole cutover is typically one port date and one afternoon.
Common questions from law firms
Solo practitioners: this scales down to two extensions, month to month, with the AI receptionist as your after-hours intake desk. The system that serves a 40-attorney firm is the same one, just bigger.