Dispatch is a phone job. Drivers call about detention, a receiver that will not unload, or a blowout on I-20. Brokers call to check on a load. Shippers call to ask where it is. Half the drivers are calling from a cell the office does not have saved, the on-call dispatcher's personal number is taped to the wall, and the rate confirmation the broker needs signed is sitting on a fax machine.
Cannon VoIP puts dispatch in a queue so a driver's call reaches whoever is free, the after-hours line rings the on-call dispatcher on the mobile app with the company number showing, cloud eFax handles rate confirmations and BOLs from any laptop, and every voicemail arrives as a transcript. Flat $34 per extension, no contracts.
Every load is a dozen phone calls
A single load generates calls from the broker, the shipper, the receiver and the driver, often at hours no office keeps. When the dispatcher who booked the load is on another line, the driver gets voicemail, and a twenty-minute wait at a dock turns into a missed appointment and a lumper fee nobody approved.
After hours is where carriers lose the most. A breakdown at 2 AM needs a real person, fast, and that means a clear handoff from the office line to whoever is on call tonight, without handing out personal cell numbers or counting on someone to forward the phones before they leave.
What we set up for trucking and logistics companies
Why carriers and brokers switch to Cannon VoIP
Flat $34 per extension, month to month, with texting and transcription included and no regulatory fees. Dispatchers, safety, billing and the owner each get an extension, and anyone who needs the company number on the road gets it on the mobile app. Volume discounts start automatically at 25 extensions.
Drivers do not have to learn anything: they call one number, and it reaches dispatch. The routing lives in the portal, where business hours per number and a holiday calendar decide when the after-hours path takes over, so nobody has to remember to forward the phones on the way out.
The number on your trucks, your carrier packets and every broker's setup file ports for $15 per line, usually next business day, with about two minutes of downtime. Brokers and drivers never notice the switch.
What a typical setup looks like
A typical small fleet runs dispatch, safety, billing and owner extensions at $34 each, with dispatchers on desk phones in the office and on the mobile app when they leave. The main menu sends drivers to the dispatch queue, brokers and shippers to the load desk, and invoice questions to billing.
After hours, drivers reach the on-call dispatcher on the mobile app, and everyone else gets transcribed voicemail. Brokers asking routine questions about hours or where to send paperwork can be handled by the AI receptionist using the details you give it. Accidents and injuries always go to a person or 911, never the AI.
Common questions from trucking and logistics companies
Give drivers one number to save, not five. Put the dispatch queue on the main line, make the driver option the first one in the menu, and keep the on-call path on that same number after hours, so nobody has to remember which number works when.
Keep dispatch reachable
Talk to us about dispatch queues, on-call routing and eFax for your fleet or brokerage.
Talk to us