Cannon VoIP
Spectrum Business
Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Business Voice: $20/line for 1 year with Spectrum Internet; standard rate $50/line. Business Connect: $20 to $25/line in year one with internet, stepping up to $35 to $40/line by years 3 and 4.
Add-ons & hidden fees
No hidden fees. Core features are included in one flat rate per extension: no regulatory surcharge, no E911 fee, no core-feature upcharges. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.
Taxes and fees extra. $10/month without Auto Pay and $5/month without paperless billing. Auto attendant is $15/month on Business Voice. Connect charges $1/month per extra number and texting campaign fees.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
No contracts, credit where due, and a three-year price guarantee on select plans. Promo rates end after 12 months or if you drop Spectrum internet.
What's included
Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.
Business Voice is a line-based service with calling features and voicemail to email; auto attendant costs extra. Connect includes 50+ phone features, recording, apps, video and team messaging in one offering.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
Business Voice installation is $99 per location. Connect is self-install for free or $99 for professional install.
Customer support & reliability
Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock. Live technicians stand by at our Fort Worth office 24/7/365, and businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).
U.S.-based specialists Monday to Friday 8 AM to 11 PM ET and Saturday 9 AM to 5 PM ET. Connect lists 24/7/365 support.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.
Connect lists 500 pre-built integrations, including HubSpot, Office 365 and Slack. CRM integrations for Business Voice are not listed.
Built-in CRM
Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.
No built-in CRM listed on Spectrum's site.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Business Voice includes Canada and 2,000 minutes a month to Mexico, a genuine plus, with per-minute rates elsewhere. Connect excludes international from unlimited; rates vary.
Meetings & messaging
Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps.
Connect includes video meetings for 100, audio conferencing up to 1,000 and team messaging. Business Voice has none listed. A website chat widget is not listed on Spectrum's site.
Contact center tools
A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.
Listen/whisper/barge, a wallboard and a power dialer are not listed on Spectrum's site.
Call screening & 911
Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.
Free Call Guard on Business Voice blocks malicious robocalls and labels suspected spam. Connect filters robocalls with AI. Name-announce screening is not listed on Spectrum's site.
Connect your own AI assistant
Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.
No MCP server or Spectrum public API is listed. Spectrum does not say Connect customers can use RingCentral's developer platform.
Platform ownership
Our own apps, servers and switching, run from our facility in Fort Worth with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.
Owned by Charter Communications. Business Connect is provided by RingCentral and sold by Spectrum. Spectrum Business is unrelated to SpectrumVoIP, the Plano company with its own comparison page.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). We never rent or lease equipment: phones and adapters are yours to keep, purchased outright. (The one exception is the optional VoIP-HYBRID-1 on-site server for large organizations, a managed appliance we own while our software is on it, with a $1 buyout.)
Spectrum sells Poly and Snom phones shipped preconfigured. Business Voice works with standard desk phones. Connect does not include phones and is not compatible with all desk phones.
Pricing, plan and feature details reflect Spectrum Business's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Spectrum Business.
