Pricing & contract
$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.
Basic $18, Plus $27, Pro $40 per user/month billed monthly. Annual billing is $15, $22.50 and $33.33 per user/month. Volume discounts through sales.
Add-ons & hidden fees
No hidden fees. Core features are included in one flat rate per extension: no regulatory surcharge, no E911 fee, no core-feature upcharges. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.
State and local taxes, an e911 Service Fee and a Regulatory Recovery Fee are added; the fee amount is not published. Extra numbers $4.99/month. Texting carrier registration fees are passed through. Port-out fees may apply.
Contract lock-in & termination fee
None: month-to-month. Leave anytime with no early termination fee.
Month to month or annual. Annual terms auto-renew unless you give notice at least 15 days before the end, and ending early means paying the rest of the term. 30-day money-back guarantee on user fees.
What's included
Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.
Basic has no texting and no desk phone support. Recording is included only on Pro. CRM integration, call analytics and 10-year data retention are Pro only. Voicemail transcription is Plus and Pro per the pricing page; an older features page says Pro only.
Setup & onboarding
We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.
No setup fees and free number porting, though Phone.com says complex account setups may cost extra, with an estimate first.
Customer support & reliability
Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock. Live technicians stand by at our Fort Worth office 24/7/365, and businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).
24/7 phone, live chat and ticket support on all plans. Credit where due: round-the-clock live support is a real strength.
Integrations
Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.
CRM integration (screen pops, click to dial, call tracking) on Pro only. Listed integrations include Zoho, Zapier, Comm100, AllProWebTools and Chrometa.
Built-in CRM
Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.
A built-in CRM is not listed on Phone.com's site. CRM integration requires the Pro plan.
International calling
$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.
Landline calls to several countries (including Canada, UK, France, Germany, Italy, Israel) are included or billed at US rates. International must be enabled by support and may need a $200 deposit.
Meetings & messaging
Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps.
Video meetings on all plans, up to 100 people, per its pricing page (an older video page lists lower limits by tier). Team chat is not listed on Phone.com's site. A click-to-call website widget exists; live website chat comes through a third-party integration.
Contact center tools
A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.
Call queues are listed as a standard feature. Listen/whisper/barge, a wallboard and a power dialer are not listed on Phone.com's site. Pro has historical call analytics.
Call screening & 911
Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.
Screening announces the number dialed plus caller ID. Calls can be blocked with *9 or a block list. Automatic spam blocking is not listed on Phone.com's site.
Connect your own AI assistant
Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.
A public REST API is available. An MCP server for connecting your own AI assistant is not listed on Phone.com's site.
Platform ownership
Our own apps, servers and switching, run from our facility in Fort Worth with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.
Runs its own proprietary platform. Ooma bought Phone.com for about $23.2 million, closing December 29, 2025.
Hardware & BYOD
Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). We never rent or lease equipment: phones and adapters are yours to keep, purchased outright. (The one exception is the optional VoIP-HYBRID-1 on-site server for large organizations, a managed appliance we own while our software is on it, with a $1 buyout.)
Sells desk phones and analog adapters; prices not listed. Works with your own IP or analog phones, but desk phones need Plus or Pro, or $4.99/month per device. Rental is not listed on Phone.com's site.
Pricing, plan and feature details reflect Phone.com's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Phone.com.
