Cannon VoIP vs. Comcast Business

Comcast Business sells phone lines and a cloud PBX called VoiceEdge, priced by state rate card and best when bundled with Comcast Internet. Cannon VoIP is one published $34 rate per extension that works on any internet connection. The differences are the bundle, the fee stack and the term.

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A cable bundle vs. a phone company.

Comcast's phone service is built around its internet bundle, and Comcast's own VoiceEdge guides reference Cisco's BroadWorks software. These are included with every Cannon VoIP extension, while Comcast sells them separately or does not list them:

Built-in CRM. No CRM or CRM integrations are listed on Comcast's site.
Video meetings and team chat. Comcast sells these as Webex or Microsoft Teams seats at $34.95 to $44.95.
Call queues and a wallboard. Queues are a Call Queue Agent add-on, and a wallboard is not listed.
Business texting. Texting on Business Voice or VoiceEdge is not listed on Comcast's site.
Desk phones you own. VoiceEdge phones come from Comcast for a monthly fee and must be returned.

5-user scenario: what you'd actually pay per month

Cannon VoIP

$170/month

5 extensions × $34, all-in. No regulatory fee, no E911 fee, no support-tier fee: unlimited domestic calling and texting, AI call/voicemail transcription, and CRM integration all included, with a main number plus a direct number for every extension (6 numbers) in the price.

Comcast Business

~$200 to $250/month plus taxes and fees

The closest match to what $34 includes is VoiceEdge with Webex Standard seats for video and chat: 5 x $34.95 = $174.75 (Illinois rate card). Add the $11 Voice Network Investment fee and the $14.95 per-account VoiceEdge equipment fee for about $200, and the Call Queue Agent add-on at $9.95 for 5 agents pushes it to about $250. Regulatory recovery, USF and 911 fees come on top. Credit where due: bundled Business Voice lines from line 4 are $29.95, cheaper on the sticker if you only need basic calling and keep Comcast Internet.

Cannon VoIP

Comcast Business

Pricing & contract

$34/extension/month flat, all-in: unlimited domestic calling and texting included. No long-term contract: month to month.

Prices are not on the website and vary by state rate card. Business Voice lines run $24.95 to $44.95 with Comcast Internet and about $64.95 without it. VoiceEdge seats run $24.95 to $44.95.

Add-ons & hidden fees

No hidden fees. Core features are included in one flat rate per extension: no regulatory surcharge, no E911 fee, no core-feature upcharges. Optional add-ons are priced up front: AI receptionist $65/month, or free with 10 or more users; Branded Calling + RCS $45 one-time setup, then $40/month per block of 25 extensions; and cloud eFax.

Taxes and fees are extra: an $11 Voice Network Investment fee, regulatory recovery, USF and 911 fees, equipment fees of $14.95 to $27.95/month, and installation up to $199.95. Voicemail is a $5/line add-on on Business Voice lines in California.

Contract lock-in & termination fee

None: month-to-month. Leave anytime with no early termination fee.

Service orders auto-renew for one-year periods unless you give 30 days' notice. Early termination is $35 per remaining month or 75% of remaining charges, depending on the monthly charge. Comcast may raise voice charges with 30 days' notice.

What's included

Call transcription and SMS included on every extension, every tier. Queues, auto attendants, voicemail transcription, recording: included.

Business Voice lines cover basic calling features, with readable voicemail as an add-on. VoiceEdge adds auto attendant, hunt groups and apps. Call queues and the receptionist console are add-ons, and video needs a Webex seat.

Setup & onboarding

We handle every step of onboarding and set your team up for success, then call us anytime during business hours to add, change, or fine-tune any feature, big or small. Businesses within about an hour and a half of DFW Airport get free on-site installation.

Professional installation is charged (up to $199.95 for Business Voice, $500 per site for UCaaS installs) plus a $199 UCaaS activation fee.

Customer support & reliability

Standard support Mon–Fri, 9 AM–5 PM; if a system is down or it's urgent, a real person is reachable 24/7, no ticket queue, no support tier to unlock. Live technicians stand by at our Fort Worth office 24/7/365, and businesses within about an hour and a half of DFW Airport can get on-site emergency service (billed separately; contact us for rates).

24/7 phone support, plus online chat and community forums.

Integrations

Microsoft Teams, Google Workspace, plus 11 CRM integrations included: Zoho, HubSpot, Salesforce, Dynamics 365, GoHighLevel, Zendesk, Freshdesk, SugarCRM, Odoo, Housecall Pro, CallRail. Contacts sync every six hours or on demand and name callers in screen pops; finished calls log automatically into HubSpot, Zoho and GoHighLevel.

Microsoft Teams calling seats at $34.95 and Webex for video. CRM integrations are not listed on Comcast's site.

Built-in CRM

Included: people, deals and pipelines, website forms, automation, email sequences, service desk and appointments with a public booking page.

No built-in CRM listed on Comcast's site.

International calling

$0.25/min to common countries, $1.75/min to less-common countries, rare/high-cost destinations quoted separately.

Canada is included on most lines. Other countries bill per minute (for example Mexico $0.09 landline, UK $0.08 landline) from a rate schedule dated 2014 that is still posted.

Meetings & messaging

Built in: video meetings with a permanent room link and dial-in from any phone, team chat channels and direct messages, and a website chat bubble your staff answer from the portal or the Android and iPhone apps.

Video and team messaging come through Webex seats ($34.95 to $44.95) or Teams seats. VoiceEdge includes audio conferencing for up to 100. A website chat widget is not listed on Comcast's site.

Contact center tools

A wallboard with live queue stats, where supervisors can listen, whisper or barge into live calls, plus a power dialer for outbound campaigns that only calls between 8am and 9pm in the lead's local time.

Call Queue Agent add-on and a web receptionist console. Listen/whisper/barge, a wallboard and a power dialer are not listed on Comcast's site.

Call screening & 911

Call screening shows each caller's name and reason word for word as they speak, before you answer, and AI screening rules send calls you never want to voicemail without ringing. A 911 address is registered on each number and checked with 911 systems, each building can be a 911 site, 911 calls from the mobile app send the phone's location, and people you choose are alerted when anyone dials 911.

Call screening and spam blocking are not listed on Comcast's site for Business Voice or VoiceEdge.

Connect your own AI assistant

Connect Claude, ChatGPT, Gemini or any Model Context Protocol (MCP) assistant, choose which areas it can reach, and high-risk actions wait for a person to approve them.

No MCP server or public API for Business Voice or VoiceEdge is listed on Comcast's site.

Platform ownership

Our own apps, servers and switching, run from our facility in Fort Worth with two backup regions; customer data is stored only in the US and is never shared or sold; only three outside companies for voice and texting; most feature requests ship in under four weeks.

Owned by Comcast Corporation. Comcast's VoiceEdge guides reference BroadWorks, Cisco's hosted PBX software (formerly BroadSoft). The video and chat layer is Cisco Webex or Microsoft Teams.

Hardware & BYOD

Bring your own desk phone if it's on our compatibility list, or get our VoIP-6 ($198, with 10% off at 25 phones and 15% off at 75) or an ATA adapter ($99). We never rent or lease equipment: phones and adapters are yours to keep, purchased outright. (The one exception is the optional VoIP-HYBRID-1 on-site server for large organizations, a managed appliance we own while our software is on it, with a $1 buyout.)

VoiceEdge phones must come from Comcast for a monthly fee, and bring your own device is not supported. Comcast keeps ownership, unreturned equipment is charged, and replacements run $70 to $890.

Bottom line: Comcast Business makes sense if you want one bill for internet and phone, 24/7 phone support, and only basic lines. VoiceEdge guides reference Cisco's BroadWorks software, with video sold as Webex or Teams seats, while Cannon VoIP builds and runs its own system and includes the CRM, meetings and contact center tools in one month-to-month price.

Pricing, plan and feature details reflect Comcast Business's publicly published information as of October 2026 and are subject to change. Confirm current pricing directly with Comcast Business.

See if Cannon VoIP fits your team

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